Troubleshooting
Jammed pages are not reprinted
Action
a
From the control panel, navigate to:
Settings > Device > Notifications > Jam Content Recovery
b
In the Jam Recovery menu, select On or Auto.
c
Print the document.
Are the jammed pages reprinted?
Printing problems
Print quality is poor
Blank or white pages
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
navigate through the settings.
Action
Step 1
a
Check if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the cartridge is not supported, then install a
supported one.
b
Print the document.
Is the printer printing blank or white pages?
Yes
No
The problem is
Contact
solved.
support.
Yes
No
Go to step 2.
The problem is
solved.
190
customer
to