Troubleshooting; Help Desk - Datamax OC-3 Series User Manual

Troubleshooting

Symptom(s)
Printer does not print
Media/paper jam
Reduced battery capacity
Media does not feed
Printer does not stop at Q
Mark and/or printer prints
continuously

Help desk

If you need additional assistance, please contact Datamax-
O'Neil at (949) 458-0500. Please have the following information
ready:
• Model number
• Serial number
M
AINTENANCE AND TROUBLESHOOTING
Action
• Verify the printer is turned on.
• Recharge or replace the battery.
• Verify the battery is properly installed.
• Check cable connections (if
applicable).
• Check radio card connections. If the
radio card is not properly connected,
data will not be transmitted from the
host terminal to the printer.
• Open the printhead cover and
reinstall media.
• Verify the media is properly installed.
For more information, see "Loading
media" on page 7.
• Clean the printhead and the media
cavity.
• Recharge or replace battery.
• Verify the printhead cover is closed
and latched.
• Verify the label sensors are not
blocked.
• Check the printer configuration. Verify
the configuration matches the type of
media it is printing on.
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