Belkin G User Manual page 100

F5D9231-4_V1000_G+MIMO_RTR_MNL-CLEAN.doc
Page 100 of 111
I can't connect to the Internet wirelessly, but my network name is listed.
If the name of your network is listed in the "Available Networks" list, please follow
the steps below to connect wirelessly:
1. Click on the correct network name in the "Available Networks" list.
2. If the network has security (encryption) enabled, you will need to enter the
network key. For more information regarding security, see the section entitled
"Changing the Wireless Security Settings".
3. Within a few seconds, the tray icon in the lower, left-hand corner of your
screen should turn green, indication of a successful connection to the network.
I can't connect to the Internet wirelessly, and my network name is not listed.
If the correct network name is not listed under "Available Networks" in the
wireless utility, please attempt the following troubleshooting steps:
1. Temporarily move computer, if possible, five to 10 feet from the Router. Close
the wireless utility, and reopen it. If the correct network name now appears
under "Available Networks", you may have a range or interference problem.
Please see the suggestions discussed in the section titled "Placement of your
N Wireless Router" of this User Manual.
2. Using a computer that is connected to the Router via a network cable (as
opposed to wirelessly), ensure that "Broadcast SSID" is enabled. This setting
is found on the Router's wireless "Channel and SSID" configuration page.
If you are still unable to access the Internet after completing these steps, please
contact Belkin Technical Support.
• My wireless network performance is inconsistent.
• Data transfer is sometimes slow.
• Signal strength is poor.
• Difficulty establishing and/or maintaining a Virtual Private Network (VPN)
connection.
Wireless technology is radio-based, which means connectivity and the
throughput performance between devices decreases when the distance between
devices increases. Other factors that will cause signal degradation (metal is
generally the worst culprit) are obstructions such as walls and metal appliances.
Note also that connection speed may decrease as you move farther away from
the Router.
In order to determine if wireless issues are related to range, we suggest
temporarily moving the computer, if possible, five to 10 feet from the Router.