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Chapter 27 Troubleshooting
Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick
1
Start Guide and
Make sure you entered your ISP account information correctly. These fields are case-sensitive, so
2
make sure [Caps Lock] is not on.
If you are trying to access the Internet wirelessly, make sure the wireless settings in the wireless
3
client are the same as the settings in the AP.
If you are trying to access the Internet wirelessly, make sure you have enabled the wireless LAN by
4
the WPS/WLAN button or the Network Setting > Wireless > General screen.
Disconnect all the cables from your device, and follow the directions in the Quick Start Guide again.
5
If the problem continues, contact your ISP.
6
I cannot access the Internet anymore. I had access to the Internet (with the Device), but my
Internet connection is not available anymore.
Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick
1
Start Guide and
Turn the Device off and on.
2
If the problem continues, contact your ISP.
3
The Internet connection is slow or intermittent.
There might be a lot of traffic on the network. Look at the LEDs, and check
1
If the Device is sending or receiving a lot of information, try closing some programs that use the
Internet, especially peer-to-peer applications.
Turn the Device off and on.
2
If the problem continues, contact the network administrator or vendor, or try one of the advanced
3
suggestions.
Advanced Suggestions
• Check the settings for QoS. If it is disabled, you might consider activating it. If it is enabled, you
might consider raising or lowering the priority for some applications.
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Section 1.7 on page
18.
Section 1.7 on page
18.
Section 1.7 on page
18.
VMG1312-T10C User's Guide
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