Harman KARDON CITATION MULTIBEAM 1100 Owner's Manual page 58

The Google Home app cannot find the device.
• Make sure that your soundbar is powered on.
• Make sure that your network is working properly.
• Make sure that your router or modem is powered on
and within the range.
The Amazon Alexa app cannot find the device.
• Follow the steps under
allow Alexa to discover the soundbar.
Playback
Music playback does not work smoothly when the sound
source switches from Bluetooth to Chromecast built-in,
AirPlay or Alexa.
• The quality of audio casting and playback are
dependent on the traffic and coverage of the network
that connects the soundbar and your casting devices,
such as phones, tablets and PCs.
Music playback does not resume when the sound source
switches from Bluetooth to TV/HDMI IN, and then back to
Bluetooth.
• The music playback in the Bluetooth device stops when
the sound source switches from Bluetooth to TV / HDMI
IN. When you switch back to the Bluetooth source, start
music playback in the Bluetooth device again.
The soundbar is in the "Offline" status in the Amazon Alexa
app or issues happen to Alexa MRM-related playback.
• To recover the soundbar, restore the soundbar to its
factory settings (See
"Manual: Guided
"RESTORE FACTORY
setup". You will
SETTINGS").
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