Troubleshooting Guide - Metrologic VoyagerGS MS9590 Installation And User Manual

T
ROUBLESHOOTING
The following guide is for reference purposes only. Contact a Metrologic
representative at 1-800-ID-Metro or 1-800-436-3876 to preserve the limited
warranty terms.
Symptoms
All Interfaces
The unit has no
LEDs, beep, or
laser.
At power up, the
unit beeps 3 times.
At power up, the
unit emits a razz
tone and the blue
LED flashes.
At power up, the
unit emits a razz
tone and both
LEDs flash.
The unit scans,
communicates, and
beeps twice.
The unit powers up,
but does not beep.
The unit powers up,
but does not scan
and/or beep.
24
G
UIDE
Possible Causes
No power is being
supplied to the unit.
No power is being
supplied to the unit
from host.
The host and
scanner are not set
to the same
communication
protocol.
There is a non-
volatile RAM failure.
The unit has
experienced a
VLD failure.
The unit has
experienced a
flipper/motor failure.
The same symbol
timeout is set too
short.
The beeper may be
disabled or no tone
has been selected.
The unit is trying to
scan a particular
symbology that is
not enabled.
Solution
Check the transformer, the outlet
and power strip. Make sure the
cable is plugged into the unit.
Some host systems cannot supply
enough current to power Voyager.
A power supply may be needed.
Set the host and scanner to the
same communication protocol.
Contact a Metrologic service
representative.
Contact a Metrologic service
representative.
Adjust the same symbol timeout for
a longer time.
Enable beeper and select a tone.
UPC/EAN, Code 39, interleaved 2 of
5, Code 93, Code 128 and Codabar
are enabled by default. Verify that
the type of bar code being read has
been selected.