Troubleshooting Guide - Metrologic MS9500 Voyager series Installation And User Manual

T
ROUBLESHOOTING
The following guide is for reference purposes only. Contact a Metrologic
representative at 1-800-ID-Metro or 1-800-436-3876 to preserve the limited
warranty terms.
Symptoms
All Interfaces
The unit has no
LEDs, beep or
laser.
At power up the
unit beeps 2 times
and alternately
flashes the LEDs.
At power up the
unit beeps 3 times.
At power up there
is a continuous
razz tone.
At power up there
is a razz tone and
the green* LED
flashes.
At power up there
is a razz tone and
both LEDs flash.
The unit scans,
communicates
and beeps twice.
The unit powers
up, but does not
beep.
The unit powers
up, but does not
scan and/or beep.
* In some custom units the standard green LED has been replaced with a blue LED
and the red LED has been replaced with a white LED.
G
UIDE
Possible Causes
No power is being
supplied to the unit.
No power is being
supplied to the unit
from host.
There is a ROM
failure.
There is a non-
volatile RAM failure.
There is a RAM or
ROM failure.
There is a VLD
failure.
There is a scanning
mechanism failure.
The same symbol
timeout is set too
short.
The beeper may be
disabled or no tone
has been selected.
The unit is trying to
scan a particular
symbology that is
not enabled.
Solution
Check the transformer, the outlet
and power strip. Make sure the
cable is plugged into the unit.
Some host systems cannot supply
enough current to power Voyager.
A power supply may be needed.
A flash ROM upgrade is required.
Contact a Metrologic service
representative.
Adjust the same symbol timeout
for a longer time.
Enable beeper and select a tone.
UPC/EAN, Code 39, interleaved 2
of 5, Code 93, Code 128 and
Codabar are enabled by default.
Verify that the type of bar code
being read has been selected.
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