Hearth and Home Technologies IntelliFire Touch IFT-RC400 Installation Instructions Manual page 15

Frequently Asked Questions/Troubleshooting (continued)
Symptom
IFT-RC400 displays the following
message on-screen:
"Remote Control Communication
Error."
The IFT-ACM does not respond to
commands from the IFT-RC400
IFT-RC400 display the following
message on-screen: Call Dealer
Error: Fan
IFT-RC400 display the following
message on-screen: Call Dealer
Error: Lights
Lights are blinking and/or fan
and Power Vent blowers are
fluctuating.
IFT-RC400 displays the following
message on -screen: Sorry your
appliance did not start. Try again
by pressing Flame On.
15 Hearth & Home Technologies • IFT-RC400 & IFT-ACM Installation Instructions • 2326-982 Rev. Q • 4/21
Possible Cause
No power to Appliance
Power Outage
IFT-ECM Mode
IFT-ECM Power
IFT-ECM no longer paired to
RC400
IFT-ACM was newly installed and
not paired.
The power cord between IFT-ACM
and junction box is disconnected.
IFT-ACM and IFT-ECM are not
latched.
Convection blower malfunction.
Fuse in IFT-ACM is blown.
IFT-ACM is not responding to IFT-
RC400.
Fan is not plugged into IFT-ACM.
Spade connectors are miswired.
Ember/backlighting malfunction.
Fuse in IFT-ACM is blown.
IFT-ACM is not responding to IFT-
RC400.
Lights are not plugged into IFT-
ACM.
LED controller is not functioning.
Poor quality of power from local
power station.
No power to appliance. No gas to
appliance. Accumulation of air in
gas line from extended period of
appliance inactivity. Gas control
system failure.
Corrective Action
Verify home circuit breaker is on and master reset is on (if
equipped).
Check power to appliance or if ECM battery backup is being
used, install four (4) new AA batteries in backup.
Verify selector switch in "Remote" mode.
Verify IFT-ECM connected to AC adapter and AC adapter is
plugged into the Junction Box.
Follow instructions on pairing IFT-RC400 to the Electronic Con-
trol Module (ECM)
Refer to Section D7 and make sure that the pairing procedure
has been followed especially if the IFT-ACM was newly installed.
Refer to Section D7 and make sure the power cable is properly
inserted into the IFT-ACM and the junction box.
Refer to Section D5 and check the connection between the IFT-
ACM and IFT-ECM by making sure they are latched together.
Using an RMS voltage meter, check the voltage coming out of the
fan port on the IFT-ACM when the fan is set to highest level on
the IFT-RC400. If the voltage measured is close to 120V AC then
power down the appliance and install a new fan and verify if the
issue has been resolved.
Using an RMS voltage meter, check the voltage coming out of
the fan port on the IFT-ACM when the fan is set to highest level
on the IFT-RC400. If voltage measured is closer to zero, then
replace the IFT-ACM itself
Follow steps listed in the previous symptom.
Check wiring and connections
Some Fans may be connected to the IFT-ACM using spade con-
nectors. For safety, turn off the power to the appliance and check
to see if the wires on either end of the spade connector do not
match in color as they might be miswired.
Using an RMS voltage meter, check the voltage coming out of
the lights port on the IFT-ACM when the lights are set to highest
level on the IFT-RC400. If the voltage measured is close to 120V
AC then power down the appliance and install a new light kit and
verify if the issue has been resolved.
Using an RMS voltage meter, check the voltage coming out of the
lights port on the IFT-ACM when the lights are set to highest level
on the IFT-RC400. If voltage measured is closer to zero, then
replace the IFT-ACM itself.
Follow steps listed in the second symptom.
Check wiring and connections.
Some appliances come with an LED controller that plugs into the
Lights port on the IFT-ACM. Verify its wiring and that it is function-
ing and if not replace it and verify if the problem is resolved.
Check with customer if they are also noticing issues with
other unrelated appliances and if other lighting fixtures are also
blinking/dimming randomly. If so, install a surge suppressor be-
tween the hearth appliance and its power source.
Verify that appliance has power and gas. Verify that the appli-
ance accepts flame ON commands with an audible beep, and
successfully turns flame on within 90 seconds. If this failure per-
sists, contact dealer for service.