Related Manuals for NCR Ordermang 9900
Summary of Contents for NCR Ordermang 9900
- Page 1 Hardware User Guide NCR Orderman9 Handheld Terminal (9900) Release 1.0 BCC5-0000-5522 Issue A...
- Page 2 NCR, therefore, reserves the right to change specifications without prior notice. All features, functions, and operations described herein may not be marketed by NCR in all parts of the world. In some instances, photographs are of equipment prototypes. Software screen images are representative, and in some cases, may not match a customer’s installed software exactly.
- Page 3 This book is written for store personnel, hardware installer/service personnel, system integrators, and field engineers. Notice: This document is NCR proprietary information and is not to be disclosed or reproduced without consent. The NCR Orderman9 Handheld Terminal (9900) conforms to all applicable legal requirements.
- Page 4 • Improper use or unauthorized modifications of the product. • Inadequate location or surroundings. Site installation must conform to guidelines listed in this document and the NCR Workstation and Peripheral AC Wiring Guide (BST0-2115-53). For detailed warranty arrangements please consult your contract documents or visit https://www.orderman.com/the-orderman-system/care-care-gold.
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Page 5: Table Of Contents
Table of Contents Chapter 1: Product Overview Features Front of the Unit Back of the Unit Top of the Unit Bottom of the Unit Specifications Cleaning Procedures Charging Contacts Touchscreen Display Power and Network Sockets Belt Printer Servicing the Handheld and Devices Chapter 2: Setting Up the Devices Turning the Handheld On/Off Turning the Handheld On... - Page 6 Leather Pouch Service Stations Single Service Station Setting Up the Single Service Station Multi Service Station Setting Up the Multi Service Station Network Status Indicators Charging the Handheld in the Service Station Battery Charger Setting Up the Battery Charger Charging the Battery Pack in the Battery Charger Battery Charger Status Indicator USB Adapter Cable Charging the Handheld Using the USB Adapter Cable...
- Page 7 Revision Record Issue Date Remarks Sep 2021 First Issue...
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Page 9: Chapter 1: Product Overview
Product Overview Chapter 1: The NCR Orderman9 Handheld Terminal (9900) is a purpose-built 5.5” Android handheld terminal designed for restaurant mobile order. It offers two variants, Orderman9 and Orderman9 Pro, which have similar features and specifications. Aside from the Wi-Fi connection that both variants offer, the Orderman9 Pro variant also... -
Page 10: Features
Product Overview Features Front of the Unit Feature Description 5.5-inch PCAP Used to view data, enter data, or select functions. It uses Touchscreen projected capacitive technology that allows accurate touch Display detection. Capacitive Functions as Android navigation keys. Buttons Ambient Light Detects the amount of ambient light present and can Sensor automatically adjust the display brightness. -
Page 11: Back Of The Unit
Product Overview Back of the Unit Feature Description Battery Provides power to the handheld unit. Tactile Provides fast action usability. These are located on the left and right Buttons sides of the handheld. Speaker Provides audio feedback. Camera Used for taking photos, reading bar codes, and reading QR codes. Provides an LED light, a camera flashlight, or a torch light. -
Page 12: Top Of The Unit
Product Overview Top of the Unit Feature Description Power Provides the following functions: Button • Triggers “power on,” “go to suspend mode,” and “resume from suspend mode” by briefly pressing the button. • Provides software controlled power off menu by pressing the button for two seconds. -
Page 13: Bottom Of The Unit
Product Overview Bottom of the Unit Feature Description Charging Contacts Allows charging of the handheld. Lanyard Guide Allows installation of a security cord to protect the handheld from being accidentally dropped. USB Adapter Cable Allows installation of the USB Adapter Cable by snapping it Guides into the guides. -
Page 14: Specifications
Product Overview Specifications Component Specification Processor SnapDragon 660 Octacore 2.2 GHz Display • 5.5-inch PCAP Touchscreen • 18:9 Aspect ratio • 720 x 1440 pixels Operating Systems Android 9 3 GB Flash 32 GB Wireless LAN • 802.11 a/b/g/n/ac • 802.11 r/k/v + VE (“Fast Roaming”) •... -
Page 15: Cleaning Procedures
Product Overview Cleaning Procedures Warning: Never open the housing of the Orderman9 handheld or any devices. Opening the housing renders the warranty claim null and void. Warning: Never use alcohol or corrosive liquids to clean the Orderman units. Charging Contacts Use the following guidelines in cleaning the charging contacts. - Page 16 Product Overview 3. Using a cloth or cotton swab dampened with an alcohol solution, clean the printer head and remove the paper dust from the black mark sensor. 4. Wait for one to two minutes until the alcohol solution has completely evaporated and dried.
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Page 17: Servicing The Handheld And Devices
Product Overview Servicing the Handheld and Devices The Orderman9 handheld and devices are serviced at the feature (whole unit) level. Should the handheld or devices require service, contact NCR support and/or Field Services using the contact details provided in the Preface. - Page 18 Setting Up the Devices Chapter 2: The Orderman9 handheld is powered by a rechargeable and replaceable lithium ion battery pack. It can also be used together with the following accessories: • Lanyard—for securing the handheld using a safety cord. • Single Service Station—for charging and Ethernet connection of a single handheld. •...
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Page 19: Turning The Handheld On/Off
Turning the Handheld On To turn on the handheld, briefly press the Power button at the top of the handheld. • The Status LED turns Solid Blue, and the system displays the NCR logo and firmware version. • When the system boots into Android, the Status LED turns off, and the system displays the installed applications. -
Page 20: Activating/Deactivating Suspend Mode
Setting Up the Devices 2-12 Activating/Deactivating Suspend Mode Using the Power Button • To manually activate Sleep/Suspend mode, briefly press the Power button at the top of the handheld. The handheld display immediately turns off. • To manually exit Sleep/Suspend mode, briefly press the Power button again. The handheld display immediately turns on. -
Page 21: Battery Pack
2-13 Setting Up the Devices Battery Pack The Orderman9 handheld comes with a removable and rechargeable 3750mAh lithium ion battery pack. The battery pack can also be charged while installed in the handheld or when placed directly into the battery charger. Note: Fully charge the battery before using the handheld for the first time. -
Page 22: Handheld Charging Status Indicator
Setting Up the Devices 2-14 Handheld Charging Status Indicator The Orderman9 handheld includes a status LED on the upper right-hand corner of the display. This LED provides status indication both for the handheld and the battery. The following table provides charging status indications when the battery, while inside the handheld, is charged using the Single Service Station, Multi Service Station, or USB Adapter Cable. - Page 23 2-15 Setting Up the Devices b. While holding the battery cover latches in upward position, lift the bottom part of the battery cover, and then slide the battery cover away from the handheld. 2. Push the battery latch away from the battery and toward the bottom of the handheld.
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Page 24: Installing The Battery
Setting Up the Devices 2-16 3. While holding down the battery release tab, lift the bottom part of the battery, and then slide the battery out of the handheld. Installing the Battery To install the battery into the handheld, follow these steps: 1. - Page 25 2-17 Setting Up the Devices 2. Push down the bottom part of the battery to secure it in place. Note: A click is heard to indicate that the battery is secured by the release tab. 3. Install the battery cover. a.
- Page 26 Setting Up the Devices 2-18 b. Simultaneously push down both sides of the of the battery cover until both latches have properly engaged.
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Page 27: Maximizing Battery Lifespan
Our manufacturers take a conservative approach and set the service life for lithium ion battery packs in the NCR Orderman products at approximately 400 discharge/charge cycles. Thereafter, the capacity falls below approximately 80% and continues to decrease. - Page 28 Setting Up the Devices 2-20 For long-term storage, store at 70% charge level and recharge every 3 months For storing battery packs for a longer period of time, store them at a 70% charge level and recharge them every three months. Storing fully charged packs may reduce battery capacity and service life.
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Page 29: Lanyard
2-21 Setting Up the Devices Lanyard The Orderman9 handheld can be installed with a lanyard or a safety cord to protect it from being accidentally dropped. Note: Use the Orderman5 lanyard for Orderman9 handhelds. The Orderman9 lanyard guide matches the Orderman5 lanyard. To install the lanyard, slide its head into the handheld lanyard guide until it clicks into place. -
Page 30: Leather Pouch
Setting Up the Devices 2-22 Leather Pouch The Leather Pouch protects the handheld and provides users fast and safe access to the handheld. To insert the handheld into the Leather Pouch, turn the handheld upside down, with its back facing outward. If the handheld is placed head-down in the pouch, the handheld automatically switches to Sleep/Suspend mode. -
Page 31: Service Stations
2-23 Setting Up the Devices Service Stations The service station is designed to charge the handheld and provide an IP-based Ethernet connection to the network. It can also be used to install or update the firmware. Single Service Station Feature Description Power LED Indicates whether the Single Service Station is powered on. -
Page 32: Setting Up The Single Service Station
Setting Up the Devices 2-24 Setting Up the Single Service Station To set up the Single Service Station, follow these steps: 1. Connect the USB Type C connector of the USB Cable to the USB-C Port of the Single Service Station, and route the cable through the channel. 2. - Page 33 2-25 Setting Up the Devices 3. Connect the RJ45 Ethernet Cable to the RJ45 Ethernet Port of the Single Service Station. 4. Connect the other end of the RJ45 Ethernet Cable to a network hub. The Network Status LEDs turn on when the handheld is inserted into the Service Station. Note: For more information on network connection status, refer to Network Status Indicators...
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Page 34: Multi Service Station
Setting Up the Devices 2-26 Multi Service Station Feature Description Power LED Indicates whether the Multi Service Station is powered on. RJ45 Ethernet Port Allows connection to an Ethernet-based network. Network Status LEDs Indicates network activity and data rate. Charging Contacts Allows charging of the handheld. DC-In Port Allows connection to a power source through a DC Cable and DC power adaptor. -
Page 35: Setting Up The Multi Service Station
2-27 Setting Up the Devices Setting Up the Multi Service Station To set up the Multi Service Station, follow these steps: 1. Connect the Power Supply DC-In Cable to the DC-In Port of the Multi Service Station, and route the cable through the channel. 2. -
Page 36: Network Status Indicators
Setting Up the Devices 2-28 Network Status Indicators The Orderman9 Single Service Station and Multi Service Station include network status LEDs on their Ethernet ports. • Green LED—indicates a 1000Mbit Ethernet connection • Orange LED—indicates a 10Mbit or 100Mbit Ethernet connection The following table provides network status indications when a service station is connected to a network hub. -
Page 37: Charging The Handheld In The Service Station
2-29 Setting Up the Devices Charging the Handheld in the Service Station Note: If the handheld is installed with the Lanyard, remove the Lanyard from the bottom of the handheld. For more information, refer to Lanyard on page 21. To charge the Orderman9 handheld in the service station, follow these steps: 1. -
Page 38: Battery Charger
Setting Up the Devices 2-30 Battery Charger The Battery Charger is designed to charge the battery pack without installing it into the handheld. It can charge up to four battery packs at the same time. Feature Description Power LED Indicates whether the Battery Charger is powered on. Charging Contacts Allows charging of the battery pack. -
Page 39: Setting Up The Battery Charger
2-31 Setting Up the Devices Setting Up the Battery Charger To set up the Battery Charger, follow these steps: 1. Connect the Power Supply DC-In Cable to the DC-In Port of the Battery Charger, and route the cable through the channel. 2. -
Page 40: Charging The Battery Pack In The Battery Charger
Setting Up the Devices 2-32 Charging the Battery Pack in the Battery Charger To charge the battery pack in the Battery Charger, follow these steps: 1. Turn on the Battery Charger. For procedures, refer to Setting Up the Battery Charger on the previous page. -
Page 41: Usb Adapter Cable
2-33 Setting Up the Devices USB Adapter Cable The USB Adapter Cable allows charging of the handheld by using the USB Power Adapter to connect the handheld to an AC power source or by directly connecting the USB Type A connector to a computer. Feature Description Charging Contacts... -
Page 42: Charging The Handheld Using The Usb Adapter Cable
Setting Up the Devices 2-34 Charging the Handheld Using the USB Adapter Cable Note: If the handheld is installed with the Lanyard, remove the Lanyard from the bottom of the handheld. For more information, refer to Lanyard on page 21. To charge the Orderman9 handheld using the USB Adapter Cable, follow these steps: 1. - Page 43 2-35 Setting Up the Devices 2. Connect the handheld to the USB Adapter Cable until it snaps into place. When the handheld is connected to the USB Adapter Cable, the handheld starts to charge. The charging status is indicated through the Status LED of the handheld. For more information on the handheld charging status, refer to Handheld Charging Status Indicator...
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Page 44: Belt Printer
Setting Up the Devices 2-36 Belt Printer The belt printer used with Orderman9 handheld is the NCR Orderman SPP-R200IIIBK Belt Printer. It can be paired with the handheld and can print bills and receipts directly at the table. - Page 45 2-37 Setting Up the Devices Feature Description Paper Cover Holds the thermal paper roll in place. Open Button Opens the paper cover to access the thermal paper roll and to clean the inside of the printer. Belt Strap/Clip Allows attaching a belt strap or belt clip to the printer. Mounting Hole Interface Cap Covers and protects the printer Interface Cable Connector...
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Page 46: Pairing With The Orderman9 Handheld
Setting Up the Devices 2-38 Pairing with the Orderman9 Handheld The Belt Printer can communicate with Orderman9 handhelds through NFC Auto Pairing. To pair the Belt Printer with an Orderman9 handheld, follow these steps: 1. Turn on the Belt Printer and the Orderman9 handheld. 2. -
Page 47: Chapter 3: Configuring Device Waiter Settings
To access and configure Waiter Settings, set up the Orderman9 handheld first. For more information on setting up your handheld, refer to the "Setting Up Your Orderman9 Device with System Center 3" section of the NCR Orderman9 System Center 3 User Guide. -
Page 48: Working With The Belt Printer
3-40 Configuring Device Waiter Settings Working with the Belt Printer To pair the Orderman9 handheld with the belt printer, refer to Pairing with the Orderman9 Handheld on page 38. To access other Printer Pairing options, follow these steps: 1. From the Select Application screen, tap the gear icon→Printer Pairing. The Printer Pairing screen is displayed. - Page 49 Configuring Device Waiter Settings 3-41 3. To return to the Waiter Settings screen, tap Return.
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Page 50: Pairing The Device With Bluetooth Devices
3-42 Configuring Device Waiter Settings Pairing the Device with Bluetooth Devices To pair the Orderman9 handheld with other Bluetooth devices, follow these steps: 1. Turn Bluetooth on the Orderman9 handheld. 2. Turn Bluetooth on the device that you want to connect to the Orderman9 handheld, and make sure it is visible to other Bluetooth devices. - Page 51 Configuring Device Waiter Settings 3-43 Note: The Orderman9 handheld only pairs with selected Bluetooth devices. For more information, contact support@orderman.com.
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Page 52: Adjusting The Screen Settings
3-44 Configuring Device Waiter Settings Adjusting the Screen Settings To adjust the screen settings on your Orderman9 handheld, follow these steps: 1. From the Select Application screen, tap the gear icon→Screen. The Screen screen is displayed. 2. From the Screen screen, configure the following: Function Description Brightness... -
Page 53: Adjusting The Device Sound
Configuring Device Waiter Settings 3-45 Adjusting the Device Sound To adjust the sound on your Orderman9 handheld, follow these steps: 1. From the Select Application screen, tap the gear icon→Sound. The Sound screen is displayed. 2. From the Sound screen, configure the following: Function Description Media Volume... -
Page 54: Setting A Debug Mark
3-46 Configuring Device Waiter Settings Setting a Debug Mark To better evaluate log files, a marker can be set from the device at any given time. This marker can be easily identified by Orderman service technicians when analyzing logs or troubleshooting the system. -
Page 55: Accessing Network Diagnostics
Configuring Device Waiter Settings 3-47 Accessing Network Diagnostics To view the network connection status of your Orderman9 handheld, follow these steps: 1. From the Select Application screen, tap the gear icon→Diagnostics. The Diagnostics screen is displayed. 2. Tap the different options onscreen to view technical details about the network, Wi- Fi, and mobile connections. -
Page 56: Accessing The Device Information
3-48 Configuring Device Waiter Settings Accessing the Device Information To view more information about your Orderman9 handheld, follow these steps: 1. From the Select Application screen, tap the gear icon→About. The Diagnostics screen is displayed. 2. From the About screen, view the following device-related information. •...