Monitoring Agents - Comdial Quick Q User Manual

All manuals and user guides at all-guides.com

Monitoring Agents

8. MONITORING AGENTS
• The group supervisor can monitor agent activity and silently
monitor conversation. From the supervisor menu, press the
agent interactive button.
Allows you to select the specific agent you want, or to have the system
• Enter the ID number of the agent you want to monitor, or press
SCAN, and the system will select an agent for you.
Louise:
Indicates the selected agent and the time the agent has been in
Louise
SCAN
Shows the current state of the selected agent. This agent
10
Agent ID:
SCAN RETRY
select an agent.
SCAN SELECT
his or her current state.
SELECT
is on an incoming call.
Comdial
QUIT
>00:45
QUIT
:Incall
QUIT
Oct '02