Monitoring Agents - Comdial Quick Q User Manual

Monitoring Agents

8. MONITORING AGENTS
• The group supervisor can monitor agent activity and silently
monitor conversation. From the supervisor menu, press the
agent interactive button.
Allows you to select the specific agent you want, or to have the system
• Enter the ID number of the agent you want to monitor, or press
SCAN, and the system will select an agent for you.
Indicates the selected agent and the time the agent has been in
Shows the current state of the selected agent. This agent
10
Agent ID:
SCAN
Louise:
SCAN
his or her current state.
Louise
SCAN SELECT
is on an incoming call.
Comdial
RETRY
select an agent.
SELECT
:Incall
QUIT
QUIT
>00:45
QUIT
Oct '02