THOMSON RCA DCM245 Manual page 42

USB Troubleshooting
SOLUTION 4:
A. Wait a few minutes. The cable modem should work properly once the connection is
made.
B. If you have waited several minutes and the connection is still not made, follow the
instructions outlined in Solution 2B, Test for the Possibility that the Dynamic Host
Control Protocol (DHCP) Lease from the Cable Company is Correct if "RCA USB Cable
Modem" Exists, on page 36 to determine if it is a DHCP error. This message may
resemble TS Figure 4 below.
Symptom 5:
The cable modem was successfully installed. Following the cable modem
installation, you install or update an Internet Service Provider's software (e.g.,
AOL.) Now, the cable modem is no longer functioning properly. (Windows 98
SE only)
Some ISP's installation software automatically creates its own TCP/IP protocols and
removes the RCA cable modem TCP/IP protocol.
Solution 5:
To reconnect your cable modem TCP/IP protocols, follow the instructions below.
1) Click on the "Start" icon in the lower left-hand corner of your screen.
2) Select "Settings" followed by "Control Panel." The "Control Panel" window
appears.
Click on the "Network Neighborhood " icon.
3)
4) Choose the "Configuration" tab.
Scroll down the list until you come to "RCA Cable Modem." If "RCA Cable Modem"
5)
is not there, your cable modem is not installed correctly. Please proceed to Solution 1
on page 32.
40
TS Fig. 4