General Troubleshooting - THOMSON RCA DCM245 Manual

I can't access the internet or my email.
• Check all of the connections to your cable modem.
• Your Ethernet card or USB port may not be working. Check its documentation for
more information.
• The Network Properties of your operating system may not be installed correctly or
the settings may be incorrect. Check with your ISP or cable company.
Nothing happens when I press the on/off button.
• Make sure that the AC power supply is fully plugged into a wall outlet.
• Make sure that the power supply cord is fully inserted into the AC adapter
connection on the back of the modem.
• Double-check that the AC outlet you are using is not controlled by a switch that is
turned off.
All of the lights are flashing in sequence.
• This means the cable modem is automatically updating its system software. Please
wait for the lights to stop flashing. The updating process typically lasts less than one
minute.
• Do not remove the power supply or reset the cable modem during this process.
The light labeled "email" is flashing (if available).
• This means that you have new mail to check.
The light labeled "email" does not flash.
• This may mean that your service provider does not offer this feature.

General Troubleshooting

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