Related Manuals for THOMSON THG540
Summary of Contents for THOMSON THG540
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Page 1: User Manual
CAbLE SATELLITE TELECOM TErrESTrIAL THG540 - Voice Over IP Cable Modem User manual... -
Page 2: Important Information
CAUTION Disconnect power before servicing. CAUTION This device is intended for indoor operation only. Telephone jacks Line 1 and Line 2 must not be connected to outside wiring. This symbol means that your inoperative electronic appliance must be collected separately and not mixed with the household waste. -
Page 3: Operating Information
Important Information Operating Information Operating Temperature: 0˚ - 40˚ C (32˚ - 104˚ F) Storage Temperature: -30˚ to 65˚ C If you purchased this product at a retail outlet, please read the following: Product Information Keep your sales receipt to obtain warranty parts and service and for proof of purchase. Attach it here and record the serial and model numbers in case you need them. -
Page 4: Table Of Contents
Chapter 1: Connections and Setup ... 1 Introduction ... 1 Voice over IP Cable Modem Features ... 1 What’s on the CD-ROM ... 1 Accessing the Diagnostics Display through the CD-ROM ... 1 Computer Requirements... 2 Placing the Rubber Feet on the Cable Modem ... 2 Cable Modem Overview ... - Page 5 Table of Contents Connecting More Than Two Computers to the Cable Modem ... 22 Telephone or Fax Connection ... 23 Activating the Cable Modem ... 24 Chapter 2: Additional Information ... 25 Frequently Asked Questions ... 25 General Troubleshooting ... 26 Service Information...
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Page 6: Chapter 1: Connections And Setup
Note: You might need to use the CD-ROM to install the USB driver if you are connecting via the USB port. CD-ROM Contents: Links to RCA and Thomson web sites Electronic file of the instruction book in additional languages Usage and troubleshooting tips Accessing the Diagnostics Display through the CD-ROM A button on the CD-ROM menu called “Look at Diagnostics”... -
Page 7: Computer Requirements
Chapter 1: Connections and Setup Computer Requirements For the best possible performance from your cable modem, your personal computer must meet the following minimum system requirements (note that the minimum requirements may vary by the cable company): IBM PC COMPATIBLE Pentium preferred System RAM 16MB (32MB preferred) -
Page 8: Cable Modem Overview
Cable Modem Overview Front Panel The following illustration shows the front panel of the EMTA machine: The LEDs on the front panel are described in the table below (from left to right): THG540 Tel 2 Tel 1 Message Start-up Operation... - Page 9 Chapter 1: Connections and Setup THG540 Tel 2 Tel 1 Message FLASH FLASH initialization FLASH FLASH FLASH Operation FLASH FLASH FLASH FLASH FLASH Download FLASH Operation Cable Cable Internet Activity Link Link <CM Normal Operation> FLASH FLASH FLASH FLASH From Right to Left...
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Page 10: Rear Panel
Rear Panel 12VDC: Reboot EMTA: Telephony (LINE1/LINE2): ETHERNET: USB: CABLE: Illustrations contained in this document are for representation only. Chapter 1: Connections and Setup 12V Power connector Reboot this device RJ-11 Phone set connector Ethernet 10/100BaseT RJ-45 connector USB Connector F-Connector... -
Page 11: Wall Mounting
Chapter 1: Connections and Setup Wall Mounting The number of the screw: 2 pcs Direction for wall mounting: LED panel upward. Dimension for the screw: TBD There are 4 slots on the underside of the EMTA that can be used for wall mounting. Note: When wall mounting the unit, ensure that it is within reach of the power outlet. -
Page 12: Relationship Among The Devices
Relationship among the Devices This illustration shows a cable company that offers Euro-DOCSIS compliant voice/data services. What the Modem Does The voice over IP cable modem is a residential voice-enabled cable modem that provides voice and high-speed data services over cable via your Telephony and Internet Service Providers (TSPs/ ISPs). -
Page 13: Contact Your Local Cable Company
Chapter 1: Connections and Setup internet service work for you. Contact Your Local Cable Company You will need to contact your cable company to establish an internet account before you can use your modem. You should have the following information (which you will find on the sticker on the modem) ready: The serial number The model number of the modem... - Page 14 Please verify the following with the cable company The cable service to your home supports Euro-DOCSIS or DOCSIS compliant two-way modem access (note on frequencies for DOCSIS usage). Your internet account has been set up. (The Media Terminal Adapter will provide data service if the cable account is set up but no telephony service is available.) You have a cable outlet near your PC and it is ready for cable modem service.
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Page 15: Connecting The Cable Modem To A Single Computer
Chapter 1: Connections and Setup Connecting the Cable Modem to a Single Computer This section of the manual explains how to connect your cable modem to the USB or Ethernet port on your computer and install the necessary software. Please refer to Figure 1 to help you connect your cable modem for the best possible connection. -
Page 16: Important Connection Information
Chapter 1: Connections and Setup Important Connection Information The cable modem supports Ethernet and USB connections simultaneously. USB Connection to One Computer Note: Only use the power supply provided with this unit. Using other power supplies may damage the unit. Fig. - Page 17 2. Insert the CD into the CD-ROM drive of your computer. A menu of options appears. 3. Click “Install RCA Cable Modem.” If the options menu does not automatically appear: A. Go to the “Start” menu on the Windows menu bar, then click “Run.”...
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Page 18: Usb Connection - Without Using The Installation Wizard
9. Connect one end of the USB cable included with your Voice over IP Cable Modem to the USB port on your computer. Connect the other end of the USB cable to the USB port on the Voice over IP Cable Modem. 10. - Page 19 Chapter 1: Connections and Setup Note: If Windows 2000 does not recognize the Voice over IP Cable Modem’s presence, your BIOS settings may not permit USB and/or Plug-and-Play devices. Please contact your computer’s customer service department. 7. Choose the “Search for a suitable driver for my device (recommended)” option, and click “Next”.
- Page 20 E: drive, type “E:\.” Click on “Ok” to continue. E. Click “Next” to continue. F. The search should find either “RCA or Thomson USB Cable Modem” or “RCA or Thomson DCM 3xx Cable Modem.” 11. Windows should now prompt you to install the “Thomson USB CDC Devices”. Click “Next” to Illustrations contained in this document are for representation only.
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Page 21: Using Windows Me For Usb Connection
D. Scroll down the list until you come to “Network Adapters.” Double-click on “Network Adapters.” E. The “RCA or Thomson USB Cable Modem” should exist. If the “RCA or Thomson USB Cable Modem” does not exist, the Voice over IP Cable Modem was NOT installed correctly. Please install again. -
Page 22: Using Windows Xp For Usb Connection
New Hardware Wizard” did not automatically appear, your BIOS settings may not permit USB and/or Plug-and-Play devices. Please contact your computer’s customer service department. The automatic search should find and install the driver for the “RCA or Thomson USB Cable Modem”. Click on “Finish” to complete the process. - Page 23 USB and/or Plug-and-Play devices. Please contact your computer’s customer service department. Your computer will install the drivers for the “RCA or Thomson USB Cable Modem”. Click on “Next” to complete the process. When the “Completing the Found New Hardware Wizard” window appears, click “Finish” to...
- Page 24 D. Scroll down the list until you come to “Network Adapters.” Double-click on “Network Adapters.” E. The “RCA or Thomson USB Cable Modem” should exist. If “RCA or Thomson USB Cable Modem” does not exist, the Voice over IP Cable Modem was NOT installed correctly.
- Page 25 Chapter 1: Connections and Setup Below are important points to remember before you connect the Voice over IP Cable Modem: For Ethernet connections, go to page 21. For telephone and fax connections, go to page 23.
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Page 26: Ethernet Connection To One Computer
Ethernet Connection to One Computer Make the connections to the modem in the following sequence: 1. Connect one end of the coaxial cable to the cable connection in the wall, and the other end to the CABLE jack on the cable modem. 2. -
Page 27: Connecting More Than Two Computers To The Cable Modem
Chapter 1: Connections and Setup Connecting More Than Two Computers to the Cable Modem If you need to connect more than two computers or if you need to connect two computers, but USB is not available, you’ll need the following additional equipment: Crossover-wired, or “null,”... -
Page 28: Telephone Or Fax Connection
Telephone or Fax Connection When properly connected, most telephony devices can be used with the cable modem just as with conventional telephone service. To make a normal telephone call, pick up the handset, wait for a dial tone, and then dial the desired number. For services such as call waiting, use the hook switch (or FLASH button) to change calls. -
Page 29: Activating The Cable Modem
Chapter 1: Connections and Setup Activating the Cable Modem After you install the cable modem and turn it on for the first time (and each time the modem is reconnected to the power), it goes through several steps before it can be used. Each of these steps is represented by a different pattern of flashing lights on the front of the modem. -
Page 30: Chapter 2: Additional Information
Chapter 2: Additional Information Chapter 2: Additional Information Frequently Asked Questions Q. What if I don’t subscribe to cable TV? A. If cable TV is available in your area, data and voice service may be made available with or without cable TV service. Contact your local cable company for complete information on cable services, including high-speed internet access. -
Page 31: General Troubleshooting
Chapter 2: Additional Information General Troubleshooting You can correct most problems you have with your product by consulting the troubleshooting list that follows. I can’t access the internet. Check all of the connections to your cable modem. Your Ethernet card or USB port may not be working. Check each product’s documentation for more information. - Page 32 Verify that the cable modem service is Euro-DOCSIS or DOCSIS compliant by calling your cable provider (DOCSIS will only work if the used frequencies are between 93-861MHz). I don’t hear a dial tone when I use a telephone. Telephone service is not activated. If the rightmost light on the cable modem stays on while others flash, check with your TSP or cable company.
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Page 33: Service Information
Chapter 2: Additional Information Service Information If you purchased or leased your cable modem directly from your cable company, then warranty service for the cable modem may be provided through your cable provider or its authorized representative. For information on 1) Ordering Service, 2) Obtaining Customer Support, or 3) Additional Service Information, please contact your cable company. -
Page 34: Glossary
Chapter 2: Additional Information Glossary 10BaseT – Unshielded, twisted pair cable with an RJ-45 connector, used with Ethernet LAN (Local Area Network). “10” indicates speed (10 Mbps), “Base” refers to baseband technology, and “T” means twisted pair cable. Authentication - The process of verifying the identity of an entity on a network. DHCP (Dynamic Host Control Protocol) –... - Page 35 Chapter 2: Additional Information NID - Network Interface Device, the interconnection between the internal house telephone wiring and a conventional telephone service provider’s equipment. These wiring connections are normally housed in a small plastic box located on an outer wall of the house. It is the legal demarcation between the subscriber’s property and the service provider’s property.
- Page 36 Fore more information Thomson 46, quai Alphonse Le Gallo 92100 boulogne-billancourt France Tel. : (0) 1 41 86 50 00 Fax : (0) 1 41 86 56 59 www.thomson-broadband.com © 2007 Thomson Inc.- Trademark(s) ® registered\ -Marca(s) registada(s)\ Photos and features subject to change without notice.