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15
Troubleshooting
With proper installation, operation, and maintenance your gas appliance will provide years of trouble-free service. If you do
experience a problem, this troubleshooting guide will assist a qualified service technician in the diagnosis of a problem and
the corrective action to be taken. This troubleshooting guide can only be used by a qualified service technician. Contact
your dealer to arrange a service call by a qualified service technician.
A. IntelliFire Plus™ Ignition System
Symptom
1. Pilot won't light.
a. Incorrect wiring.
The ignitor/module
makes noise, but no
b. Loose connections or electrical
spark.
c. Ignitor gap is too large.
d. Module.
2. Pilot won't light,
a. No power or transformer installed
there is no noise or
spark.
b. A shorted or loose connection in wir-
c. Improper wall switch wiring.
d. Module not grounded.
e. Module.
3. Pilot sparks, but
a. Gas supply.
Pilot will not light.
b. Ignitor gap is incorrect.
c. Module is not grounded.
d. Module voltage output / Valve/Pilot
60
Possible Cause
shorts in the wiring.
incorrectly.
ing configuration or wiring harness.
solenoid ohms readings.
Heat & Glo • 350TSI-P-CEM • 2033-973 Rev. G • 4/17
Corrective Action
Verify "S" wire (white) for sensor and "I" wire (orange) for ignitor are
connected to correct terminals on module and pilot assembly.
Verify no loose connections or electrical shorts in wiring from mod-
ule to pilot assembly. Verify connections underneath pilot assem-
bly are tight; also verify connections are not grounding out to metal
chassis, pilot burner, pilot enclosure, mesh screen if present, or any
other metal object.
Verify gap of igniter to right side of pilot hood. The gap should be
approximately 3 mm.
Turn ON/OFF rocker switch or wall switch to OFF position. Remove
ignitor wire "I" from module. Place a grounded wire about 5 mm away
from "I" terminal on module. Place ON/OFF rocker switch or wall
switch in ON position. If there is no spark at "I" terminal module must
be replaced. If there is a spark at "I" terminal, module is fine. Inspect
pilot assembly for shorted sparker wire or cracked insulator around
electrode. Replace pilot if necessary.
Verify that transformer is installed and plugged into module. Check
voltage of transformer under load at spade connection on module
with ON/OFF switch in ON position. Acceptable readings of a good
transformer are between 6.4 and 6.6 volts DC.
Remove and reinstall the wiring harness that plugs into module.
Verify there is a tight fit. Verify pilot assembly wiring to module. Re-
move and verify continuity of each wire in wiring harness. Replace
any damaged components.
Verify that 220-240 VAC power is "ON" to junction box.
Verify black ground wire from module wire harness is grounded to
metal chassis of appliance.
Turn ON/OFF rocker switch or wall switch to OFF position. Remove
ignitor wire "I" from module. Place ON/OFF rocker switch or wall
switch in ON position. If there is no spark at "I" terminal module
must be replaced. If there is a spark at "I" terminal, module is fine.
Inspect pilot assembly for shorted sparker wire or cracked insulator
around electrode.
Verify that incoming gas line ball valve is "open". Verify that inlet
pressure reading is within acceptable limits, inlet pressure must not
be exceeded.
Verify that spark gap from ignitor to pilot hood is 3 mm.
Verify module is securely grounded to metal chassis of appliance.
Verify battery voltage is at least 5.7 volts. Replace batteries if volt-
age is below 5.7.
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