AMT Datasouth Fastmark Z5DT Series User Manual page 23

Troubleshooting methods:
Error LED
status
Print head up
Paper end
Print head
temperature
abnormal
Mark location
failure or mark
calibration
failure
Reason analysis
Print head is lifted up.
The micro switch has a
failure.
Label roll is used up or
no label roll is installed.
Label/paper jam
Label/paper roll surface
is dirty or damaged.
Label/paper lifts away
from the mark sensor.
The surface of mark
sensor is dirty.
The position of
reflective sensor is not
correct.
Media type does not
match with mark sensor
type.
Operating environment
temperature is too high,
causing overheating
print head.
Print darkness is too
high.
Media is jammed in the
path, causing heat
accumulation and
overheating print head.
Media type does not
match with sensor type.
Something wrong with
marked paper (for
example: no mark or
unclear mark)
Mark height is less than
the required height.
Please press down the print head.
Contact the maintainer.
Install a label/paper roll.
Clear the label/paper jam.
Do not use dirty or damaged media.
Install a media roll again.
Clean mark sensor surface.
Adjust the sensor position according to the description in 3.4.
Set the media type in printer driver to make it consistent with
actual label/paper type.
Please improve ventilation condition. The printer can return to
normal with the fall of temperature.
Lower the print darkness properly.
Clear jam. Check if the print head test pattern is normal or not
after the temperature of print head drops. If normal, the printer
can continue to work; otherwise please replace the print head.
Set the media type in printer driver to make it consistent with
actual label/paper type.
Use the required media.
Table 5.1-1
- 18 -
Solutions
Z5 User's Guide
DT