AT&T SynJ SB67108 User Manual page 91

Appendix
Troubleshooting
The charge light is off.
• Make sure you plug the power and line cords in correctly and securely.
• Unplug the electrical power. Wait for 15 seconds, then plug it back
in. Allow up to one minute for the cordless handset and telephone
base to reset.
• Clean the cordless handset and telephone base charging contacts
each month with a pencil eraser or cloth.
My caller ID isn't working.
• Caller ID is a subscription service. You must subscribe to this
service from your telephone service provider for this feature to
work on your phone.
• The caller must be calling from an area that supports caller ID.
• Both your and your caller's telephone service providers must use
caller ID compatible equipment.
• If you subscribe to high-speed Internet service (DSL - digital
subscriber line) through your telephone lines, you must install a
DSL filter between the telephone line cord and the telephone wall
jack. The filter prevents noise and caller ID problems resulting from
DSL interference. Please contact your DSL service provider for more
information about DSL filters.
System does not receive caller ID when on a call.
• Make sure you subscribe to caller ID with call waiting features from
your telephone service provider. Caller ID features works only if both
you and the caller are in areas offering caller ID service, and if both
telephone service providers use compatible equipment.
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