AT&T SynJ SB67108 User Manual page 89

Appendix
Troubleshooting
My cordless handset does not ring when I receive a call.
• Make sure that the ringer is not off. Refer to the section on ringer
selection in this user's manual.
• Make sure you plug in the telephone line cord securely into the
telephone base and the telephone jack. Make sure you plug in the
power cord securely.
• The cordless handset may be too far from the telephone base.
• Charge the battery in the cordless handset for at least 16 hours.
For optimum daily performance, return the cordless handset to the
charger when not in use.
• You may have too many extension phones on your telephone line
to allow all of them to ring simultaneously. Try unplugging some of
the other phones.
• The layout of your building might be limiting the operating range.
Try moving the telephone base to another location, preferably on
an upper floor.
• If the other phones in your building are having the same problem,
contact your telephone service provider (charges may apply).
• Test a working phone at the phone jack. If another phone has the
same problem, contact your telephone service provider (charges
may apply).
• Other electronic products such as HAM radios and other DECT
phones can cause interference with your cordless phone. Try
installing your phone as far away as possible from these types of
electronic devices.
• Install the battery again, and place the cordless handset in
the charger. Wait for the cordless handset to reestablish its
connection with the telephone base. Allow up to one minute for
this to take place.
• Your line cord might be defective. Try installing a new line cord.
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