AT&T SB67108 User Manual
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AT&T SB67108 User Manual

Dect 6.0 expansion handset for use with at&t model sb67118
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User's manual
AT&T SB67108
DECT 6.0 expansion handset
for use with AT&T model
SB67118

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Summary of Contents for AT&T SB67108

  • Page 1 User’s manual AT&T SB67108 DECT 6.0 expansion handset for use with AT&T model SB67118...
  • Page 2 AT&T product. You can also visit our www.telephones.att.com website at 1 (888) 915-2007 Model #: SB67108 Type: DECT 6.0 expansion handset Serial #: Purchase date: Place of purchase: Both the model and serial number of your AT&T product can be found...

  • Page 3: Parts Checklist

    Parts checklist Check to make sure the telephone package includes the following items: User’s manual AT&T SB67108 DECT 6.0 expansion handset for use with AT&T model SB67118 User's manual Battery for cordless handset Charger for cordless handset with power adapter installed Quick start guide AT&T SB67108...

  • Page 4: Table Of Contents

    User’s manual AT&T SB67108 DECT 6.0 expansion handset for use with AT&T model SB67118 Table of contents Getting started Quick reference guide ... 1 Installation ... 3 Charger installation ... 4 Handset battery installation and charging ... 5 Low battery indicator ... 7 Add and register handsets ...
  • Page 5 Call waiting ...29 Call privacy ...29 Recording a call ...30 Mute ...31 Hold ...32 Switching between lines ...32 Join a call in progress ...33 Chain dialing ...33 Three-way conference calls ...34 COVM ... 36 COVM (central office voicemail) ...36 Intercom ... 37 Make an intercom call ...37 Answer an incoming call during an intercom call ...38...
  • Page 6 automatically answer calls ... 59 Record announcement ...59 Answering system capacity ...59 Voice prompts ...60 New message indication ...60 Turn alert on or off ...60 Message playback ... 61 Options during playback ...62 Delete all old messages ...62 Recording and delivering memos ...

  • Page 7: Getting Started

    Getting started Quick reference guide Softkeys Press to select an item displayed above the key. L 1-L 4 keys Press to make or answer a call on the desired line (pages 25-26). SPKR Press to turn on the handset speakerphone (page 25).

  • Page 8: Main Menu

    Getting started Quick reference guide PTT (push-to-talk) Press and release, then press DIR or CID to select an extension. Press and hold to broadcast a message to that extension or the base (page 40). Press and hold to broadcast to all extensions (page 41).

  • Page 9: Installation

    Getting started Installation If you subscribe to high-speed Internet service (digital subscriber line - DSL) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack. The filter prevents noise and caller ID problems caused by DSL interference. Please contact your DSL service provider for more information about DSL filters.

  • Page 10: Charger Installation

    Getting started Charger installation IMPORTANT INFORMATION Use only the power adapter supplied with this product. To order a replacement power adapter, visit our website at www.telephones.att.com 1 (866) 288-4268 Canada, dial The power adapter is intended to be correctly oriented in a vertical or floor mount position.

  • Page 11: And Charging

    Getting started Handset battery installation and charging Install the battery as shown on the next page. Once you have installed the battery, the screen indicates the battery status (see table below). If necessary, place the handset in the charger to charge the battery.
  • Page 12 Getting started Handset battery installation and charging Step 1 Plug the battery connector securely into the socket inside the handset battery compartment, matching the color-coded label. Insert the supplied battery with the label THIS SIDE UP facing up as indicated. Step 2 Align the cover flat against the battery...

  • Page 13: Low Battery Indicator

    Getting started Handset battery installation and charging Step 4 To charge the handset, place it in the charger as shown. The CHARGE light is on when the handset is charging. Low battery indicator Return the handset to the charger to recharge when the handset screen displays Low battery.

  • Page 14: Add And Register Handsets

    (Handset 2 to Handset 10). You can register a maximum of ten handsets. You can add new handsets (SB67108, sold separately) to the SB67118 at any time, but each new handset must be registered with the telephone base before use. Each handset must be registered separately.
  • Page 15 Getting started Add and register handsets NOTES: If the registration is not successful, the screen shows Press MENU on BS, sel Registration & sel Register HS. Then put HS in cradle. To reset the handset, remove the handset from the charger. Try the registration process again. Please make sure to remove all unregistered handsets from the chargers before registering a new handset.

  • Page 16: Deregister All Handsets

    Getting started Deregister all handsets You may need to deregister your handsets if you already have ten registered handsets and need to replace a handset, or if you wish to change the assigned numbers of your registered handsets. You must first deregister ALL the handsets, and then re-register each handset that you wish to use.
  • Page 17 Getting started Deregister all handsets NOTES: If the deregistration process is not successful, you might need to reset the system and try again. To reset: pick up the handset and press OFF/ and place the handset back into the charger. You can also reset the CLEAR telephone base by unplugging the power from the telephone base and plugging it back in.

  • Page 18: Belt Clip And Optional Headset

    Getting started Belt clip and optional headset Install belt clip as shown below if desired. Snap the belt clip into notches on both sides of the handset. To use an AT&T 2.5 mm headset, plug it into the jack on the side of the handset as shown below.

  • Page 19: Handset Setup

    Getting started Handset setup Menu settings You can use the menus to change the handset settings. Press MENU/ ENTER use) to enter the main menu. Press DIR or or CID > symbol indicates the selected menu item. Press /ENTER to select the menu item. MENU /CLEAR to exit setup without making changes.

  • Page 20: Ringer Tone

    Getting started Handset setup Ringer tone You can choose one of seven ringer tones for incoming calls. You can choose different ringer tones for different lines so you can easily identify which line is ringing. When the handset is idle, press MENU/ DIR or CID Press /ENTER.

  • Page 21: Key Tone

    Getting started Handset setup Key tone You can turn the key tone on and off. The handset is factory programmed to beep with each key press. If you turn off the key tone, there are no beeps when you press keys. When the handset is idle, press MENU/ Press DIR or CID...

  • Page 22: Line Selection

    Getting started Handset setup Line selection You can select the default telephone line to be used when you make outgoing calls. This handset comes factory set for Auto selectable line, which chooses the first available line for making a call. To select a particular line, choose Line 1, Line 2, Line 3 or Line 4.

  • Page 23: Hold Reminder

    Getting started Handset setup /ENTER to save the setting and return to the previous 5. Press Press MENU menu. There is a confirmation tone. To exit without making changes, press Hold reminder You can have silence or play a beep tone every 30 seconds when there is a call on hold for more than three minutes.

  • Page 24: Speed Dial

    Handset operation Handset setup Speed dial The handset has ten speed dial locations where you can store the phone numbers you wish to dial using two key presses. You can store up to 32 digits in each location. Enter, edit or delete a speed dial number When the handset is idle, press MENU DIR or CID Press...

  • Page 25: And Lights

    Getting started Handset setup Screen icons, indicator tones and lights Screen icons On when line 1, line 2, line 3, or line 4 is in L1 L2 L3 L4 use. Flashes when line 1, line 2, line 3, or line 4 is put on hold.

  • Page 26: Mailbox Setup

    Getting started Mailbox setup Handset mailbox overview Each handset has its own mailbox which is different from the general mailbox on the base. If you turn on the auto attendant on the base on the base. If you turn on the auto attendant on the base and fast answer mode on the handset, the caller is able to leave a message on the handset mailbox after two rings.

  • Page 27: Notify Alert

    Getting started Mailbox setup When the handset is idle, press MENU Press DIR or CID 3. Press /ENTER twice to select MENU Set access code. 4. Use the dial pad to enter a four-digit number. /CLEAR to backspace and delete a Press digit.
  • Page 28 Getting started Mailbox setup When the handset is idle, press MENU 2. Press DIR or CID Press /ENTER. MENU 3. Press DIR or CID Press /ENTER. MENU Set alert number: /ENTER to select Alert call #. Press MENU 2. Use the dial pad to enter the telephone number (up to 32 digits) you want to receive the notify alert.

  • Page 29: Announcement Setup

    Getting started Mailbox setup 3. Press PHONE/ phone confirms that the setup of the Alert number is correct. 4. After confirming that the call went to the telephone number you specified, press appears. NOTE: If you try to set If you try to set Alert on/off before you enter the Alert call #, Please set alert # appears on the screen.
  • Page 30 Getting started Mailbox setup 4. Press the Stop softkey when finished. The recorded announcement plays. 5. Press the OK softkey to use the new recorded announcement. -OR- Press the Change softkey to re-record the announcement.

  • Page 31: Handset Operation

    Handset operation Handset basic operation Making a call To make a call: Press PHONE/ -OR- To override automatic line selection, press the L 1-L 4 key for the desired line. 2. Enter the telephone number. The screen displays the elapsed time as you talk (in hours, minutes and seconds).

  • Page 32: Answering A Call

    Handset operation Handset basic operation PHONE/ 2. Press -OR- To override automatic line selection, press the L 1-L 4 key for the desired line. NOTE: If you press and hold a dial pad key that does not have a speed number assigned, the screen displays No Number.

  • Page 33: Temporary Ringer Silencing

    Handset operation Handset basic operation Temporary ringer silencing Press OFF/ CLEAR the ringer temporarily on that handset only. This turns off the ringer without disconnecting the call. The next incoming call rings normally at the preset volume. NOTE: Each handset rings when there is an incoming call unless the ringer volume is turned off on that handset.

  • Page 34: Last Number Redialing

    Handset operation Handset basic operation Last number redialing The last 10 phone numbers dialed (up to 32 digits) are stored in handset memory. To view the ten most recently dialed numbers: Press REDIAL/ PAUSE display the most recently called number. DIR, or CID , or press REDIAL/ Press other recently called numbers.

  • Page 35: Options While On Calls

    Handset operation Options while on calls Volume control While on a call, press VOLUME listening volume. NOTES: Handset and speakerphone volume settings are independent. When the volume reaches the minimum or maximum setting, you hear an error tone. Call waiting If you subscribe to call waiting service with your telephone service provider, you hear a beep if someone calls while you are already on a call.

  • Page 36: Recording A Call

    Handset operation Options while on calls To cancel call privacy: During the call, press Privacy OFF. Other extensions can now join the call by pressing the appropriate line key. NOTES: You cannot set call privacy during intercom or conference call. Call privacy applies only to the system telephones.

  • Page 37: Mute

    Handset operation Options while on calls While recording a call: The other party hears a short beep when the recording begins and once each minute during the recording. To ensure compliance with state and federal regulations regarding the recording of a telephone call, you should start the recording process by informing the caller that you are recording the call.

  • Page 38: Hold

    Handset operation Options while on calls Hold Use this feature to hold one line while accessing another, or as part of the conference and call transfer features. While on a call, press and release HOLD. The L 1-L 4 indicator for the line on hold flashes slowly on the screen.

  • Page 39: Join A Call In Progress

    Handset operation Options while on calls Join a call in progress You can join in an ongoing call on any line that does not have call privacy set (see page 29 for information on call privacy). The line icon appears on the screen when the line is in use. Press and hold the appropriate L 1-L 4 key on the handset to join •...

  • Page 40: Three-Way Conference Calls

    Handset operation Options while on calls Three-way conference calls You can set up a three-party call by using two lines at the same time. You can also join an intercom call with a call on an outside line. The outside line call must be established first because an intercom call cannot be placed on hold.
  • Page 41 Handset operation Options while on calls To drop an intercom call: Press the L 1-L 4 key to activate the external call and the intercom call drops automatically. To end a conference call: OFF/ Press CLEAR extensions hang up. NOTES: If an internal party hangs up, the ongoing call becomes a two-way conversation.

  • Page 42: Covm

    Handset operation COVM COVM (central office voicemail) If you subscribe to voicemail service with your telephone service provider, and you want the handset to indicate when you have new voicemail, turn the , turn the COVM indicator on. When a phone line receives any new voicemail messages, COVM LX (X is the telephone line number) displays on the screen.

  • Page 43: Intercom

    Handset operation Intercom At any given time, you can use the intercom feature for conversations between handsets or a handset and the telephone base. When the system is making one or more external calls, the cordless handsets can make intercom calls with each other. You can register up to 10 extensions to the telephone base.

  • Page 44: Answer An Incoming Call During An Intercom Call

    Handset operation Intercom 4. When you choose All in the menu, all the handsets and base ring. The intercom call is established with the first one who answered the call. 5. If a line is in use, pressing INT places the line on hold and activates the intercom. Answer an incoming call during an intercom call If you receive an incoming outside call during an intercom call, you will hear two beeps.
  • Page 45 Handset operation Call transfer using intercom Press the desired extension number, * (star) for the base, or # (pound) for all. The outside call is put on hold and your handset screen shows Calling X:Handset X, Calling 3. The other handset or base rings and its screen shows Call X:Handset X.

  • Page 46: Push To Talk (Ptt) Intercom

    Handset operation Push to talk (PTT) intercom You can directly broadcast messages to the speakerphone of any extension. The extension you called can respond by pressing the INT key to begin a two-way communication. Up to five pairs of PTT calls establish at a time.

  • Page 47: Ptt Call To All Handsets And Base

    Handset operation Push to talk (PTT) intercom PTT call to all handsets and base When the handset is idle, Press and hold PTT on the side of your handset until your handset screen shows PTT to: All. -OR- Press PTT. Press Press Press and hold PTT until your handset screen shows PTT to: All.

  • Page 48: Convert Ptt Call To Intercom Call

    Handset operation Push to talk (PTT) intercom Respond with a new PTT call. Wait for the end of the three-second PTT wait state (the screen changes to idle mode) then, to respond with a handset, see PTT call to a handset or base or PTT call to all handsets and base on the previous pages.

  • Page 49: Directory

    Directory About the directory Use the directory to store names and phone numbers. Directory entries are not shared with the telephone base or other extensions. Each handset has its own directory. Capacity The directory in each handset is independent from all other handsets.

  • Page 50: Create Directory Entries

    Directory Create directory entries Create and store a directory entry Use the following steps to store a name and number in the directory. When the handset is idle: /ENTER twice to select Directory. • Press MENU -OR- • Press DIR to enter the directory. 2.

  • Page 51: Store A Pause In A Directory Number

    Directory Create directory entries – Press – Press characters. – Press and hold delete all characters. – Press the Back softkey to return to the previous screen. Number & space /ENTER to save the setting and return to 6. Press MENU the previous menu.

  • Page 52: Store A Flash In A Directory Number

    Directory Create directory entries Store a flash in a directory number Use this feature to store the flash needed to access certain custom-calling services in a directory number. • When you wish to enter a flash in the dialing sequence, press the Flash softkey. An F appears in the telephone number.

  • Page 53: Review Directory

    Directory Review directory Review directory entries 1. When the handset is idle, When the handset is idle, /ENTER twice to select Directory. Press MENU -OR- Press Press DIR to enter the directory. If there are no directory entries, the screen displays Directory empty.

  • Page 54: Search Directory

    Directory Search directory Search by name Follow the steps below to search for directory entries on the handset. When the handset is idle, press Directory. -OR- Press DIR to enter the directory. DIR or CID 2. Press 3. When a name entry appears, press the dial pad keys (2-9) to start a name search.

  • Page 55: Dial, Delete Or Edit Entries

    Directory Dial, delete or edit entries You can dial, delete or edit a directory entry (name and number) when it is shown on the handset screen. See Review directory entries on page 47 for instruction on how to display an entry. Display dial When a number is displayed on the screen, you can dial the number by pressing:...

  • Page 56: Caller Id

    Caller ID About caller ID (call log) This telephone supports caller ID services offered by most telephone service providers. Depending on your service subscription, you might see the caller’s number, or the caller’s name and number from the telephone service provider after the first or second ring. Caller ID allows you to see the name, number, date and time of calls.

  • Page 57: Caller Id History

    Caller ID Caller ID history How caller ID history (call log) works The handset stores caller ID information for the last 50 incoming calls . Entries are stored in reverse chronological order. The phone deletes the oldest entry when the log is full to make room for new calls. Each extension has an independent caller ID history.
  • Page 58 Caller ID Caller ID history NOTES: Caller ID information might not be available for every incoming call. The callers might intentionally block their names and/or telephone numbers. Each entry can store up to 32 digits for the telephone number and 16 characters for the name.

  • Page 59: Caller Id Operation

    Caller ID Caller ID operation Memory match If the incoming telephone number is an exact match with a telephone number in your directory, the name that appears on the screen matches the corresponding name in your directory. For example, if Christine Smith calls, her name appears as Chris if this is how you entered it into your directory.

  • Page 60: Review Caller Id History

    Caller ID Caller ID operation Review caller ID history When the handset is idle, press CID -OR- When the handset is idle, press MENU to scroll to Call log, then press 2. Press DIR or CID ID history in chronological or reverse chronological order starting with the most recent call first.

  • Page 61: Dial A Call Log Entry

    Caller ID Caller ID operation Dial a call log entry When in the call log, press you wish to dial. PHONE/ Press Delete entries Delete a caller ID entry: When in the call log, press to the number you wish to delete. Press the Del softkey to delete the shown entry from the caller ID history.

  • Page 62: Save A Call Log Entry To The Directory

    Caller ID Caller ID operation Save a call log entry to the directory When in the call log, press wish to save. Press the Edit softkey to select the displayed entry. Enter phone #: displays. Use the dialing keys to edit the number. /CLEAR on the handset to backspace and delete •...

  • Page 63: Reasons For Missing Caller Id Information

    Caller ID Reasons for missing caller ID information There are also occasions when other information or no information shows for various reasons: On-screen message PRIVATE CALLER UNKNOWN CALLER Reason The caller prefers not to show the telephone number and name. Your telephone service provider cannot determine the caller’s name and telephone number.

  • Page 64: Answering System

    Answering system Handset voicemail box (answering system) Each handset has a private voicemail box that is different from the general mailbox on the base. The voicemail messages for each handset can be accessed from that handset or telephone base. Answering system and voicemail Your telephone has separate indicators for two different types of voice messages: those left on its built-in answering system and those left at your service provider’s voicemail.

  • Page 65: Setting Your System To Automatically Answer Calls

    Answering system answering calls in seconds instead of rings. In this case, allow six seconds per ring when determining the appropriate setting. Setting your system to automatically answer calls On the base you can set each of the four lines to automatically answer incoming calls in two different ways.

  • Page 66: Voice Prompts

    Answering system Setting your system to automatically answer calls NOTE: You cannot record an announcement when the telephone system is out of space. You will hear a two-beep alert tone and voice prompt “Memory is full.” Please refer to Remaining space section in the SB67118 telephone base manual. Voice prompts The system provides voice prompts to guide you through the setup procedures.

  • Page 67: Message Playback

    Answering system Message playback From a handset, you can play the messages for that handset mailbox and the general mailbox. If you have new messages, the system plays the new messages (oldest first) automatically when you access the mailbox. When playback begins, the total number of messages is announced. Before each message, you hear the date and time of the recording.

  • Page 68: Options During Playback

    Answering system Message playback Options during playback When a message is playing, you can adjust the playback volume, skip, repeat, or delete the message. When messages are playing on the handset: • Press VOLUME • Press to skip to the next message. •...
  • Page 69 Answering system Message playback DIR or CID 3. Press /ENTER. MENU 4. The screen displays Delete all old messages? Press the Yes softkey to confirm or press the No softkey to return to the previous screen. NOTE: If there are any new and unreviewed messages in the handset mailbox, the messages indicator still flashes after you delete all old messages.

  • Page 70: Recording And Delivering Memos

    Answering system Recording and delivering memos Memos are messages you record at a handset. You can save, play back, and delete them like incoming messages. You can record a memo as a reminder to yourself, or send a memo to other extensions using the answering system.

  • Page 71: Remote Access

    Answering system Remote access You can access your handset answering system remotely by dialing your telephone number from any touch-tone telephone. To remotely access the answering system: Dial your telephone number from any touch-tone telephone. When the system answers, enter the four digit remote access code of your handset (0001 is default code for handset 1, 0002 is default code for handset 2 and so on.
  • Page 72 Answering system Remote access • Press to transfer the current message (during playback): Press the handset number (1-9) or star (*) for the base, then press pound (#) to transfer a message to the destination mailbox (This option is only available when transferring of message).

  • Page 73: Appendix

    Appendix Appendix Handset display screen messages Busy Call X:Handset X Call log empty Calling X:Handset X Charging COVM L1 L2 L3 L4 Directory empty Ended Handset Registered ----Line X---- Incoming call Invalid. Please register the handset to the base. Line X Low battery Memory is full Message full...
  • Page 74 Appendix Handset display screen messages -PRIV Privacy Please enter another Please set alert -REC Redial list empty This mailbox is in use. The system is busy. Please try again later. XX Missed calls The call is in privacy mode. A handset tried to join in a call in which call privacy is activated.

  • Page 75: Maintenance

    Appendix Maintenance Taking care of your telephone • Your cordless telephone contains sophisticated electronic parts, so you must treat it with care. • Avoid rough treatment. • Place the handset down gently. • Save the original packing materials to protect your telephone if you ever need to ship it.

  • Page 76: Important Safety Information

    Appendix Important safety information This symbol is to alert you to important operating or servicing instructions that may appear in this user’s manual. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock. Safety information •...
  • Page 77 Appendix Important safety information Especially about cordless telephones • Privacy: The same features that make a cordless telephone convenient create some limitations. Telephone calls are transmitted between the telephone base and the handset by radio waves, so there is a possibility that your cordless telephone conversations could be intercepted by radio receiving equipment within range of the cordless handset.

  • Page 78: Save These Instructions

    Appendix Important safety information Pacemaker patients Should keep wireless telephones at least six inches from the pacemaker. Should NOT place wireless telephones directly over the pacemaker, such as in a breast pocket, when it is turned ON. Should use the wireless telephone at the ear opposite the pacemaker. WTR’s evaluation did not identify any risk to bystanders with pacemakers from other persons using wireless telephones.

  • Page 79: Fcc Part 68 And Acta

    Appendix FCC part 68 and ACTA This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this equipment contains, among other things, a product identifier in the format US:AAAEQ##TXXXX.
  • Page 80 Appendix FCC part 68 and ACTA Industry Canada Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference, including interference that may cause undesired operation. The term ‘’IC:‘’ before the certification/registration number only signifies that the Industry Canada technical specifications were met.

  • Page 81: Fcc Part 15

    Appendix FCC part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation.

  • Page 82: Limited Warranty

    Appendix Limited warranty The AT&T brand is used under license - any repair, replacement or warranty service, and all questions about this product should be directed to: In the United States of America, www.telephones.att.com visit 1 (866) 288-4268 Canada, call 1.
  • Page 83 Appendix Limited warranty • PRODUCT to the extent that the problem experienced is caused by signal conditions, network reliability or cable or antenna systems; or • PRODUCT to the extent that the problem is caused by use with non-AT&T accessories; or •...
  • Page 84 Appendix Limited warranty 7. Other limitations This warranty is the complete and exclusive agreement between you and the manufacturer of this AT&T branded PRODUCT. It supersedes all other written or oral communications related to this PRODUCT. The manufacturer provides no other warranties for this PRODUCT.

  • Page 85: Technical Specifications

    Appendix Technical specifications RF frequency band Channels Operating temperature Handset voltage Charger voltage (AC voltage, 60Hz) Charger voltage (AC adapter output) Replacement battery Operation Talk time (cordless handset) Talk time (cordless handset speakerphone) Standby * Operating times varies depending on your actual use and the age of the battery. DECT 6.0 digital technology The AT&T DECT 6.0 products offer unsurpassed range performance and sound clarity.

  • Page 86: Troubleshooting

    Appendix Troubleshooting If you have difficulty with your phone, please try the suggestions below. For Customer Service, visit our website at www.telephones.att.com 1 (866) 288-4268 Canada dial My phone doesn’t work at all. 1 (888) 915-2007 , or call • Make sure the power cord is securely plugged in.
  • Page 87 Appendix Troubleshooting I cannot get a dial tone. I cannot dial out. • First try all the suggestions above. • Move the cordless handset closer to the telephone base. You might have moved out of range. • If the previous suggestions do not work, disconnect the telephone base from the telephone jack and connect to a different phone.
  • Page 88 Appendix Troubleshooting My cordless handset isn’t performing normally. • Make sure you plug the power cord securely into the telephone base. Plug the power adapter into a different, working electrical outlet without a wall switch. • Move the cordless handset closer to the telephone base.
  • Page 89 Appendix Troubleshooting The batteries do not hold a charge. I get noise, static, or weak signals even when I’m near the telephone base. • If the cordless handset is in the charger and the charge light is not on, refer to The charge light is off in this Troubleshooting guide.
  • Page 90 Appendix Troubleshooting • Other electronic products can cause interference to your cordless phone. Try installing your phone as far away from the following electronic devices as possible: television sets, VCRs, or other cordless telephones. • Do not install this phone near a microwave oven or on the same electrical outlet.
  • Page 91 Appendix Troubleshooting I experience poor sound quality when using the speakerphone. I hear other calls while using my phone. My cordless handset does not ring when I receive a call. • For increased sound quality while using the handset speakerphone, place the handset on a flat surface with the dial pad facing up.
  • Page 92 Appendix Troubleshooting • The cordless handset may be too far from the telephone base. • Charge the battery in the cordless handset for at least 16 hours. For optimum daily performance, return the cordless handset to the charger when not in use. •...
  • Page 93 Appendix Troubleshooting My calls cut in and out while I’m using my cordless handset. • Other electronic products can cause interference with your cordless phone. Try installing your phone as far away from the following electronic devices as possible: television sets, VCRs, or other cordless telephones.
  • Page 94 Appendix Troubleshooting The charge light is off. My caller ID isn’t working. • When using a speakerphone, controlling background noise in your environment is essential. While you are listening to your party, press MUTE to temporarily turn your microphone off. When it is your turn to speak, remember to press MUTE again to turn the microphone on.
  • Page 95 Appendix Troubleshooting System does not receive caller ID when on a call. The answering system is recording incomplete messages. I have difficulty hearing messages. System does not respond to remote commands. • Make sure you subscribe to caller ID with call waiting features from your telephone service provider.
  • Page 96 Appendix Troubleshooting System does not record messages. • The answering system may not detect the remote access code while your announcement is playing. Try waiting until the announcement is over before entering the code. • There may be interference on the phone line you are using.
  • Page 97 Appendix Troubleshooting Outgoing announcement is not clear. I cannot retrieve voicemail messages. Common cure for electronic equipment. • When you record your announcement, make sure you speak in a normal tone of voice, about nine inches from the telephone base. •...

  • Page 98: Index

    Index Index Index AC adapter, 4 Access code, 20, 65 Adding new handsets, 8 Alert tones, 19 Announcement, 23 Answering calls, 26 Answering system, 58-66 Auto off, 27 Battery charging, 5-7 Battery installation, 5-7 Belt clip, 12 Call privacy, 29 Call transfer, 38 Call waiting, 29 Caller ID (CID), 50...
  • Page 99 Index Index Incoming caller ID history, 54 Incoming calls, answering, 26 Indicator lights, 19 Indicator tone, 19 Installation, 3 Intercom, 37 Join a call in progress, 33 Key tone, 15 Language, 15 Last number redial, 28 LCD contrast, 14 Limited warranty, 76 Line selection, 16 Maintenance, 69 Making calls, 25...
  • Page 100 Index Index Screen display messages, 67 Screen icons, 19 Search by name, 48 Speakerphone, 25 Speed dial, 18 Technical specifications, 79 Telephone operating range, 79 Temporary ringer silencing, 27 Three-way conference calls, 34 Transfer a call, 38 Troubleshooting, 80 Un-mute, 31 Voicemail, 36 Voice prompts, 60 Volume control, 29...

  • Page 101: Remote Access Wallet Card

    Change the announcement ... Change to the general delivery mailbox ... End remote access call ... Model name: AT&T SB67108 Type: © 2009 Advanced American Telephones. All Rights Reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to Advanced American Telephones, San Antonio, TX 78219.
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