Contacting Extreme Technical Support; Americas Tac - Extreme Networks BlackDiamond 6804 Troubleshooting Manual

7
Troubleshooting Guidelines
When a problem arises in the network, you should gather consistent information and deliver that
information to Extreme Networks for ongoing historical issue tracking and trend analysis. This chapter
describes the kinds of information you should collect and the general analytical processes you should
follow.
This chapter contains the following sections:
• Contacting Extreme Technical Support on page 95
• What Information Should You Collect? on page 97
• Analyzing Data on page 97
• Diagnostic Troubleshooting on page 98
• Extreme Networks' Recommendations on page 99
• Using Memory Scanning to Screen I/O Modules on page 101

Contacting Extreme Technical Support

The Extreme Networks Global Technical Assistance Centers (TACs) are the focal point of contact for
post-sales technical and network-related questions or issues. Extreme Networks maintains several TACs
around the world. If you have a network issue that you are unable to resolve, contact the nearest
Extreme Networks TAC. The TAC will create a service request (SR) and manage all aspects of the
service request until the question or issue that spawned the service request is resolved.

Americas TAC

Covers Canada, the United States, and Latin America
Located in Santa Clara, CA USA
Toll free telephone: 1-800-998-2408
Direct telephone: 408-579-2826
E-mail: support@extremenetworks.com
Web site: http://www.extremenetworks.com/support/techsupport.asp/
Office hours: Monday–Sunday, 6 A.M.–4 P.M., Pacific Standard Time
Advanced System Diagnostics and Troubleshooting Guide 95