What Information Should You Collect; Analyzing Data - Extreme Networks BlackDiamond 6804 Troubleshooting Manual

What Information Should You Collect?

• Mandatory technical information:
— Before reboot, use the
— System log (switch log—volatile, NVRAM; external log—complete remote SYSLOG file for the
day of the event)
— Topology diagram
• Background information:
— Any recent hardware or configuration changes
— Detailed description of all the known symptoms
— Was there a service impact?
— Define the scope of the service impact (For example: Only one user? All users on one
BlackDiamond system? All users in the IDC? Multiple switches? Random or pattern? Which
modules? Which ports? Etc.
— Trend: Recurrent event? Frequency? Etc.
— If the problem was resolved, what steps did you take to diagnose and resolve the problem?
• Optional information (upon request from Extreme Networks TAC personnel)
— System dump (CPU memory dump)
• Additional CLI commands for information include:
— show diagnostics
— show log (do the complete log, rather than just part of the log)
— show config
— show switch
— show version

Analyzing Data

• Check the log and the output from the
fault was indicated.
• If a hardware fault is indicated:
— Determine whether a module was taken off line. If "yes," it should be obvious which module
must be replaced.
— If not, refer to the "Diagnostic Troubleshooting" section (below).
• If the module can be identified clearly from the diagnostic messages, and the outage was
service-affecting, replace the faulty module.
• If the module cannot be identified clearly from the diagnostic messages, contact TAC for further
troubleshooting.
Advanced System Diagnostics and Troubleshooting Guide
CLI command to collect system information.
show tech
show diags
What Information Should You Collect?
command to determine whether a hardware
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