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Contacting Extreme Technical Support
As an Extreme customer, you can contact Extreme Technical Support using one of the following methods: 24x7 online or by telephone.
OEM customers should contact their OEM/solution provider.
If you require assistance, contact Extreme Networks using one of the following methods:
•
GTAC (Global Technical Assistance Center) for immediate support
•
Phone: 1-800-998-2408 (toll-free in U.S. and Canada) or +1 408-579-2826. For the support phone number in your
country, visit: www.extremenetworks.com/support/contact.
•
Email: support@extremenetworks.com. To expedite your message, enter the product name or model number in the subject
line.
•
GTAC Knowledge - Get on-demand and tested resolutions from the GTAC Knowledgebase, or create a help case if you need
more guidance.
•
The Hub - A forum for Extreme customers to connect with one another, get questions answered, share ideas and feedback,
and get problems solved. This community is monitored by Extreme Networks employees, but is not intended to replace
specific guidance from GTAC.
•
Support Portal - Manage cases, downloads, service contracts, product licensing, and training and certifications.
Before contacting Extreme Networks for technical support, have the following information ready:
•
Your Extreme Networks service contract number and/or serial numbers for all involved Extreme Networks products
•
A description of the failure
•
A description of any action(s) already taken to resolve the problem
•
A description of your network environment (such as layout, cable type, other relevant environmental information)
•
Network load at the time of trouble (if known)
•
The device history (for example, if you have returned the device before, or if this is a recurring problem)
•
Any related RMA (Return Material Authorization) numbers
ExtremeSwitching SLX 9140 Hardware Installation Guide
9036857-00 Rev AA
Contacting Extreme Technical Support
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