Information Code - Samsung MS28J5255 Series User Manual

Troubleshooting
Problem
Turntable
While turning, the There is no roller ring,
turntable comes or the roller ring is not
out of place or properly in place.
stops turning.
The turn table The roller ring is not
drags while properly in place, there
turning. is too much food, or the
container is too large and
touches the inside of the
microwave.
The turn table Food residue is stuck to
rattles while the bottom of the oven.
turning and is
noisy.
Steam
I can hear water Water is heated using the
boiling during steam heater.
Vapour cooking
There is an unusual Water is being removed
sound when I stop from inside the steam
Vapour cooking. heater after Vapour
cooking has finished.
Steam does not The water supply tank is
come out. not installed.
There is no water in the
water supply tank.
28 English
MS28J5255US_OL_DE68-04553C-00_EN.indd 28
Cause Action
Install the roller ring and then
try again.
Adjust the amount of food and
do not use containers that are
too large.
Remove any food residue
stuck to the bottom of the
oven.
This is not an oven
malfunction.
This is not an oven
malfunction.
Make sure the water supply
tank is correctly installed.
Fill the tank with water and
try again.

Information code

Information code Cause
Control buttons are
C-d0
pressed over 10 seconds.
NOTE
if the suggested solution does not solve the problem, contact your local SAMSUNG
Customer Care Centre.
Action
Clean the keys and check if
there is water on the surface
around key. If it occurs again,
turn off the microwave oven
over 30 seconds and try
setting again. If it appears
again, call your local SAMSUNG
Customer Care Centre.
2019-01-07 2:23:57