Lexmark M1342 User Manual page 91

Troubleshoot a problem
Action
Step 1
a
Check if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the cartridge is not supported, then install a
supported one.
b
Print the document.
Is the printer printing blank or white pages?
Step 2
a
Remove the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit
to direct light for more than 10 minutes. Extended exposure
to light may cause print quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drum under the imaging unit. Doing so may
affect the quality of future print jobs.
b
Check the imaging unit for signs of damage.
Note: Make sure that the photoconductor drum contact is not
bent or out of place.
c
Firmly shake the imaging unit to redistribute the toner.
d
Insert the imaging unit.
e
Print the document.
Is the printer printing blank or white pages?
Step 3
Replace the toner cartridge.
Is the printer printing blank or white pages?
Step 4
Replace the imaging unit.
Is the printer printing blank or white pages?
Dark print
Yes No
Go to step 2. The problem is
solved.
Go to step 3. The problem is
solved.
Go to step 4. The problem is
solved.
Contact customer The problem is
support. solved.
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