Lexmark M1342 User Manual page 100

Troubleshoot a problem
Action
Step 1
a
Check if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the cartridge is not supported, then install a
supported one.
b
Print the document.
Is the print mottled?
Step 2
Check the printer for leaked toner contamination.
Is the printer free of leaked toner?
Step 3
a
Check the status of the imaging unit.
From the control panel, navigate to:
Settings > Reports > Device > Device Statistics
b
From the Supply Information section of the pages printed,
check the status of the imaging unit.
Is the imaging unit near end of life?
Step 4
a
Replace the imaging unit.
b
Print the document.
Is the print mottled?
Paper curl
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
navigate through the settings.
Yes No
Go to step 2. The problem is
solved.
Go to step 3. Contact
support.
Go to step 4. Contact
support.
Contact customer The problem is
support. solved.
100
customer
customer
to