Troubleshoot - Rinnai RB-3011H-CB Operation & Installation Manual

The hob does not work
• Check that the main switch is turned on and any plug or
power cable is properly inserted in the electrical outlet.
The hob gives off a smell when used for the first time
• This is a normal occurrence. Please read 'Using for the First
time' in this manual.
The cooking zones not switching on or are not functioning
• Check if more than 10 seconds have passed since the
appliance was switched on.
• Check if the child lock function is activated.
• Check if several sensor keys were touched simultaneously.
Touch only one sensor key at a time.
The hob gives off a "buzzing sound" or "humming noise"
• Some cookware may produce a "buzzing sound" during
Failure Code
E4/E5
Temperature sensor of the IGBT
E7/E8
E2/E3
E6/E9 Induction hob overheat internally.
WARNING: Do not disassemble the unit by yourself in case of any dangers.
If the problem persists despite observing the above checks, please contact your local Rinnai Customer Care Center
for assistance.
Please quote the model number of your appliance as shown on the rating plate attached to your equipment.
For service calls under warranty, please note that it is necessary to provide your proof of purchase and valid
warranty card.

TROUBLESHOOT

FAILURE CODE AND INSPECTION
Possible Causes
Temperature sensor failure
failure
Abnormal supply voltage
induction cooking on higher power settings. This is a normal
occurrence. The noise is a result of vibrations caused
by induced currents. The sound will decrease or cease
altogether when the power setting is reduced.
The appliance produces a "whirring sound"
• The hob has a ventilation cooling fan to help extend the
life of the appliance. When the hob is used extensively, the
fan comes on and creates a "whirring sound". The fan may
continue to run after the appliance has been switched off.
This is a normal occurrence.
Pans cannot be detected
• Please read "Choosing the Suitable Cookware" in this
manual
What to do
Please contact the after sales service.
Please contact the after sales service.
Please check whether power supply is normal. Restart
hob if power supply normal.
Please restart after the induction hob cools down.
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