Customer Assistance Information - Hummer 2009 H3 Owner's Manual

Customer
Assistance
Information
Customer Assistance
and Information
Customer Satisfaction
.........................7-1
Procedure
Online Owner Center
Customer Assistance for
Text Telephone (TTY)
Users ................................7-4
Customer Assistance
Offices ..............................7-4
GM Mobility
Reimbursement Program
Roadside Service ................7-6
Scheduling Service
Appointments ....................7-9
Courtesy Transportation
Collision Damage Repair
Reporting Safety Defects
Reporting Safety Defects
to the United States
Government
Reporting Safety Defects
to the Canadian
Government
Reporting Safety Defects
to General Motors
Service Publications
Ordering Information
Vehicle Data Recording
..........7-3
and Privacy
Vehicle Data Recording
and Privacy
Event Data Recorders
®
OnStar
Navigation System
Radio Frequency
...7-5
Identification (RFID)
......7-9
...7-11

Customer Assistance Information

....................7-14
....................7-14
...........7-15
........7-15
.....................7-16
.......7-16
............................7-17
............7-17
.........7-17
Customer Assistance
and Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
HUMMER. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by the dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE: Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service or
parts manager, contact the owner
of the dealership or the general
manager.
7-1