Ford 1996 Aerostar Manual page 231

What is the Review Process?
Your application will be reviewed and if it is
determined to be eligible, you will receive an
acknowledgment indicating the file number
assigned to your application and the local Board
address. At the same time, your dealer and Ford
Motor Company representative are asked to
submit statements.
To review your case properly, the Board needs
the following information:
legible copies of all documents and
maintenance or repair orders that relate to
the case
the year, make, model, and vehicle
identification number (VIN)
the date you bought your vehicle
the date of repair and the mileage at the time
of repair
the current mileage
the name of the dealer who sold you the
vehicle or who serviced your vehicle
a brief description of your unresolved
complaint
a brief summary of actions that were taken
with the dealer and Ford Motor Company
the names (if known) of all people you
contacted at the dealership
a description of the action you want done to
resolve your concern.
Should your application NOT qualify for review,
an explanation will be mailed to you.
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