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Troubleshooting
Before asking for repairs, check the symptoms with the following table.
Contact your dealer if a problem cannot be solved even after checking and trying the solution in the
table or a problem is not described below.
Symptom
Power is not turned on.
Cause/solution
When using DC power supply
• Is DC 12 V power supply connected to the 2P
power supply cable?
→ Check whether the connection is appro-
priately established.
• Is the AC adaptor in use compliant with the
Specifications?
→ Check the Specifications regarding AC
adaptor.
When using a PoE device for power supply
• Are the PoE device and the network cable of
the camera connected using a LAN cable?
→ Check whether the connection is appro-
priately established.
• Depending on the PoE device, the power sup-
ply will stop when the demanded power
exceeds its total power limit for all PoE ports.
→ Refer to the operating instructions of the
PoE device in use.
Reference
pages
26
43
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