HTC VIVE Pro 2 User Manual page 84

84 Settings
Error Issue
code
No audio coming from
010
the headset.
Audio update failed.
101
Headset firmware
102, 106,
update failed.
107, 108
Headset not
105
connected.
Camera firmware
109, 110,
update failed.
111, 112
The headset cannot be
200
detected. Make sure
that cables are
properly connected
and then restart the
headset.
The headset display
201
cannot be detected.
Make sure that the
headset cable is
properly connected.
Steps to resolve issue
1. In the Windows audio settings, adjust the volume level
and make sure the volume is not muted.
2. If the issue persists, in the Windows task tray, right-click
the volume icon Sounds. In the Playback tab, right-
click Speaker (VIVE Pro Multimedia Audio) Set as
Default Device.
3. If the issue persists, restart the link box.
4. If the issue persists, plug the USB cable into a different
USB 3.0 port on your computer.
5. If the issue persists, manually update the USB driver on
your computer. You can also download and install official
driver updates from the website of your motherboard or
USB port manufacturer.
6. If the issue persists, restart your computer.
7. If updating your USB driver doesn't solve the issue,
purchase and use another PCI-Express USB card (with
Intel chipset).
1. Restart your computer as well as the link box.
2. Retry the firmware update.
1. Restart your computer as well as the link box.
2. Retry the firmware update.
1. Restart your computer as well as the link box.
2. Retry the firmware update.
1. Restart your computer as well as the link box.
2. Retry the firmware update.
§ Make sure the cables between the headset, link box, and
computer are all properly connected and then restart the
headset.
§ Make sure to update the driver for your NVIDIA or AMD
graphics card to the latest version.
§ Install the latest VIVE Console app update. Open VIVE
Console from the desktop or Windows system tray, and
then click About CHECK UPDATE.
Make sure the headset cable is properly connected.
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