HTC VIVE Pro 2 User Manual page 83

83 Settings
Error Issue
code
DisplayPort cable is
003
disconnected or no
video stream detected.
DisplayPort
006
connection is not
stable.
ROM checksum failed.
007, 008
Try again after
updating the software.
The USB cable must
009
be connected to a USB
3.0 or higher port on
the computer.
Steps to resolve issue
1. Make sure the DisplayPort cable is plugged in to the link
box and computer.
2. On your computer, go to Control Panel System and
Security System.
3. Click Device Manager, and then click to expand the list
under Universal Serial Bus controllers.
4. Right-click Generic USB Hub (there may be more than
one with the same label), and then select Properties.
5. Click the Power Management tab, and then de-select
Allow the computer to turn off this device to save
power.
6. Restart the link box.
7. Restart VIVE Console.
If the issue persists, try updating your GPU driver to the
latest version.
§ Try restarting the headset.
§ Try another DisplayPort port on your computer.
§ Check if your graphics card supports DisplayPort.
1. Follow the steps to re-download and update the software.
2. Run the firmware update again.
1. Make sure the USB cable is connected to a USB 3.0 or
higher port on the computer.
2. If the USB cable is already connected to a USB 3.0 or
higher port on the computer, try switching to a different
USB 3.0 or higher port.
3. If the issue persists, on your computer, go to Control
Panel System and Security System.
4. Click Device Manager, and then click to expand the list
under Universal Serial Bus controllers.
5. Right-click Generic USB Hub (there may be more than
one with the same label), and then select Properties.
6. Click the Power Management tab, and then de-select
Allow the computer to turn off this device to save
power.
7. Restart the link box.
8. Restart VIVE Console.