Common Solutions - HTC VIVE Pro 2 User Manual

36 Headset and link box

Common solutions

How do I fix issues such as the display turning black or showing static?
If you're experiencing display problems on VIVE Pro 2, try the following:
§ If the display turns black after you hot plug or unplug a cable but VIVE Console and
SteamVR don't show any errors, try restarting VIVE Console.
If the display shows noise or static, try restarting VIVE Console.
§
What can I do to troubleshoot the headset?
Try these troubleshooting suggestions.
Option Description
Check the § If the LED is not lit, try connecting the link box to a different power outlet.
headset's LED
§ If the LED is dim green, the headset is on standby mode. Activate it by
status
moving the headset or starting a VR app.
§ If the LED is red, check if you're encountering a cable connection or
driver error.
For more information, you may refer to this
article.
Restart the 1. From your computer, open the SteamVR app.
headset
2. Right-click
3. Wait for the headset to finish restarting.
Check the cable § Make sure that your cable connections are securely attached on both
connections ends.
§ Check that the correct cables are connected to the corresponding side of
the link box.
§ Connect the DisplayPort cable end to the DisplayPort port on your
computer's graphics card where the monitor is also connected. Do not
connect the DisplayPort cable to ports on the motherboard.
§ Try connecting to a different USB port.
, and then click Restart headset.
SteamVR Troubleshooting