What Should I Do If My Controller Won't Turn On; The Controller Automatically Turns Off. What Should I Do - HTC VIVE Pro 2 User Manual

66 Controllers

What should I do if my controller won't turn on?

This hardware is included with the full kit, but not with the headset-only package. You can
purchase them separately if you don't have the full kit. To order, go to the Accessories section
on www.vive.com/product/. Product availability may vary; please contact customer care with
questions.
When a controller won't turn on, try the following methods to troubleshoot the problem:
§ Press and hold the System button for at least 5 seconds and see if the controller turns on.
§ Charge the controller using the other cable and adapter, and plug the adapter to a
different power outlet.
§ On the SteamVR dashboard, check if the controllers are detected. If controllers are
detected but the LED light is off, it may indicate an issue with the LED.
§ Check if you have a firmware update that failed. To recover from this error, see
recover my controller after an interrupted update?

The controller automatically turns off. What should I do?

This hardware is included with the full kit, but not with the headset-only package. You can
purchase them separately if you don't have the full kit. To order, go to the Accessories section
on www.vive.com/product/. Product availability may vary; please contact customer care with
questions.
If you're experiencing problems with the controller, try these common solutions:
1. Make sure that the controller is charged.
2. Check that the status light on the controller shows as green, which means that it is paired
with the headset.
3. Plug the USB cable from the link box into another USB 3.0 port on the computer.
4. Manually update the USB driver on your computer. You can also download and install
official driver updates from the website of your motherboard or USB port manufacturer.
on page 67.
How do I