ActionTec V2000H Manual page 110

III) STATIC IP: HS
IV) STATIC IP: HS + TV
PROCESS
STEP 1: Once your ONT is installed and registered and you have an acceptable light level on your fiber path
(maximum loss -26db) initiate an order flow (go/rof) on the copper circuit. Then initiate the order flow on
your GPON circuit. This process will ensure the smoothest migration to the GPON path.
STEP 2: Plug your Fiber into the ONT. The ONT will receive the customer profile and any firmware upgrade if
required. This process may take up to 5 minutes during which time the ONT may reboot. The process is
complete once the ONT management light turns green.
If this step fails, engage Tier 2 for assistance, 310-3344 option 4 3 3 to resolve any provisioning issues.
STEP 3: Always factory reset gateways during GPON installations to prevent gateways from going into
bridged mode.
STEP 4: Ensure the TISSA agreement has been accepted and speedtest your circuit to verify the provisioning
is correct.
STATIC IP REGISTRATION
To obtain the static ip, the user name and password supplied in the gpon order is required to log into the
Registration Portal. Ensure that the customer is provided a copy of the gpon user name and password! The
customer is also supplied a separate user name and password for e-mail and TELUS internet security. This is
different from the copper process as the user name and password are the same for static ip, e-mail and
security.
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