Hotline; Overview Of Available Functions - Mitel 6940 User Manual

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HAPTER
:
NOTE

Hotline

The hotline is typically used for lift phones, emergency phones, or for baby alarms or hotline in the hospi-
tality/hotel branch.
A user requires help and picks up the handset or presses the loudspeaker/headset key. The user is auto-
matically routed to the preconfigured hotline destination number stored in the MiVoice Office 400 commu-
nication system. The person responsible answers the call and is connected with the user seeking help.
Alarm cancellation delay: Your system administrator can set a delay (1-60 seconds, depending on the
Mitel system phone). During this delay the user can enter another call number in order not to trigger a call
on the hotline destination number. If the user does not dial another phone number during this predefined
time or puts the handset back down again, a connection with the Hotline number is automatically set up.
Contact your system administrator for more information.

Overview of available functions

This section contains a list of all the functions you can store under a configurable key via the Self Service
Portal. Please note that the selection of functions depends on the selected phone and its authorisation
level.
N :
OTES
• More information on how to save functions to a configurable key using function commands and a
function code can be found in the online help for the Self Service Portal (see chapter
Office 400 Self Service
• You will find a list of all function codes in the user's guide "Features Overview Mitel 415/430/470"
on the \_Mitel DocFinder. Please note that function codes can only be used as prefix dialing on your
phone.
Function
Agent: Log in/log out
Portal").
You are automatically logged off if your system
administrator has set up an automatic log off
process.
Using the hotline:
User needs help. They pick up the handset of
their phone or press the loudspeaker/headset
key.
→ A connection with the hotline number is
automatically set up after a pre-defined time
without the user having to do anything else.
Description
Log into/out of the queue as an agent (control of
call routing in the queue).
O
VERVIEW OF AVAILABLE FUNCTIONS
"MiVoice
P
HONING
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