Mitel MiVoice 6940 User Manual
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Mitel MiVoice 6940 User Manual

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Mitel MiVoice 6940 IP Phone
58015142 REV00
RELEASE 1.0 USER GUIDE FOR MIVOICE BUSINESS

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Summary of Contents for Mitel MiVoice 6940

  • Page 1 Mitel MiVoice 6940 IP Phone 58015142 REV00 RELEASE 1.0 USER GUIDE FOR MIVOICE BUSINESS...

  • Page 2: Mitel Mivoice 6940 Ip Phone User Guide

    ). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate such changes.

  • Page 3: Software License Agreement

    Equipment for which the Software was intended. This Product may integrate programs, licensed to Mitel by third party Suppliers, for distribution under the terms of this agreement. These programs are confidential and proprietary, and are protected as such by copyright law as unpublished works and by international treaties to the fullest extent under the applicable law of the jurisdiction of the Customer.

  • Page 4: Table Of Contents

    Cleaning the Mitel MiVoice 6940 IP phone touchscreen ....... . .
  • Page 5 Table of Contents Forgetting a Bluetooth device ........... 35 Disconnecting a connected Bluetooth device .
  • Page 6 Mitel M695 Programmable Key Module (PKM) ........

  • Page 7: Welcome

    The 6940 IP phone is compatible with the MiVoice Business phone system. About this guide This guide explains how to use the basic features of your new Mitel MiVoice 6940 IP phone. Not all features listed are available by default. Your System Administrator has the ability to customize many features on this phone.

  • Page 8: Phone Features

    Cleaning the Mitel MiVoice 6940 IP phone touchscreen Repeated use of the Mitel MiVoice 6940 IP phone may lead to a dirty screen. To clean the phone’s screen, Mitel recommends the use of a super fine cotton cloth, cotton swab, or microfiber lens cloth made of microfiber suede (preferably one without sewn hems or similar characteristics that would scratch the surface of the screen).

  • Page 9: Tips For Your Comfort And Safety

    Protect your hearing Your Mitel MiVoice 6940 IP phone has a control for adjusting the volume of the handset, headset, and speakerphone. Because continuous exposure to loud sounds can contribute to hearing loss, keep the volume at a moderate level.

  • Page 10: Phone Keys

    Mitel MiVoice 6940 IP Phone User Guide Phone keys Key panel The following sections describe the various Mitel MiVoice 6940 IP phone key functions and how they can help you make and manage your calls and caller information. Bluetooth Cordless Handset...

  • Page 11: Key Description

    Phone keys Key description The following table describes the keys on the Mitel MiVoice 6940 IP phone: Description Contacts key - Displays a list of your contacts. For more information, see “Contacts” page 60 Call History key - Displays a list of your missed, outgoing, and answered calls.

  • Page 12: Input Methods

    Dialpad keys The Mitel MiVoice 6940 IP phone has a dialpad with digits from 0 through 9, a * key, and a # key. Keys 2 through 9 contain the letters of the alphabet. These dialpad keys can be used to dial a phone number to make a call (see “Making calls”...
  • Page 13 Phone keys The * is called the star key. The # is called the pound key, number sign, or hash key, depending on one's nationality or personal preference. These can be used for special functions such as accessing advanced services. The star key and pound key functions are dependent on your call server’s feature availability.

  • Page 14: On-Screen Keyboard

    Mitel MiVoice 6940 IP Phone User Guide On-screen keyboard In addition to the Mitel MiVoice 6940 IP phone’s dialpad keys, an on-screen international keyboard is available for character input. The on-screen international keyboard automatically displays in various applications when character input is required.
  • Page 15 Phone keys Pressing and holding various keys on the on-screen keyboard allows you choose diacritical and secondary characters. The diacritical and secondary characters available for the on-screen international keyboard include: Press and hold Available diacritics/secondary characters è é ê ë ē...

  • Page 16: Cordless Bluetooth Handset

    Mitel MiVoice 6940 IP Phone User Guide Cordless Bluetooth handset Included with your Mitel MiVoice 6940 IP phone is a cordless Bluetooth handset. With a potential range of up to 10 meters (30 feet), the Bluetooth handset offers convenience and corridor mobility for Mitel MiVoice 6940 IP phone users.

  • Page 17: Hardware Features

    Cordless Bluetooth handset Hardware features Number Feature Description Blue - Indicates the status of the handset. Green - Indicates the status of the handset battery. For more information, see “LED indicator” page 16. Hookswitch key Lifting the handset from the cradle activates the handset. If the handset is already out of the cradle, pressing the Hookswitch key is equivalent to taking the handset off hook.

  • Page 18: Led Indicator

    Mitel MiVoice 6940 IP Phone User Guide LED indicator The cordless Bluetooth handset has two LEDs: • Blue – indicates the operational status of the handset. • Green – indicates the status of the electrical charge of the battery. LED color, states, and indicator descriptions are as follows:...

  • Page 19: On-Screen Battery Indicator

    Cordless Bluetooth handset On-screen battery indicator The battery level is also indicated on-screen in the status bar. Icons and descriptions are as follows: Icon Description Battery is fully charged. Battery is two-thirds charged. Battery is one-third charged. Warning - low battery (within 20 minutes of battery life left). Critical warning - low battery (within 2 minutes of battery life left).

  • Page 20: Getting Started

    Getting started The Mitel MiVoice 6940 IP phone must be set up and be configured prior to its first use. This section describes phone behavior and start up screens you may see when the phone is first plugged in, or when it is restarted.

  • Page 21: Ui Overview

    Getting started The Mitel MiVoice 6940 IP phone then contacts the call server and completes the start up process. WARNING: DO NOT UNPLUG OR REMOVE POWER TO THE PHONE DURING THE START UP PROCESS. UI overview Navigation UI navigation is performed using the LCD touchscreen: •...

  • Page 22: Home Screen

    Mitel MiVoice 6940 IP Phone User Guide Home screen When the phone has successfully booted up and connected to the network, the phone displays the Home screen. The Home screen shows the date and time along with your number and last dialed number.
  • Page 23 Getting started The following table identifies and describes the phone and network status indicators on the Home screen. Icon Description Network Connected - The Network Connected icon displays on the Home screen when the phone is connected to the MiVoice Business call server. Attempting Network Connection - The Attempting Network Connection icon displays on the Home screen when the phone is attempting to connect to the MiVoice Business call server.
  • Page 24 Mitel MiVoice 6940 IP Phone User Guide Programmable keys, state-sensitive softkeys, and the prime line key 16 programmable keys (including the Prime Line key) and five state-sensitive softkeys are always displayed on the Home screen. The programmable keys allow you to configure up to 96 different features (such as speed calls, phone lock, DND, and so on).

  • Page 25: Call Screen

    Getting started Call screen During an incoming or outgoing call and when on an active call, all the essential information regarding the call is displayed on screen, including the caller’s avatar, name, number, and call duration timer. The context-sensitive softkeys also change allowing you access to more call handling features (such as Transfer and Add User during an active call).

  • Page 26: Customizing Your Phone

    Mitel MiVoice 6940 IP Phone User Guide Customizing your phone You can customize your phone and view your phone status by pressing the (Settings) key, opening the Static Settings menu. This menu provides a single location to access all your phone settings.

  • Page 27: Using The Static Settings Menu

    Customizing your phone Using the Static Settings menu 1. Press the (Settings) key on the phone to enter the Static Settings menu. 2. Tap the applicable icon to enter the respective settings menu. 3. Swipe up and down to scroll through available lists and tap an on-screen item to select the item. 4.
  • Page 28 Mitel MiVoice 6940 IP Phone User Guide • Phone Info: General phone-related information such as model number, hardware and call server revisions, main firmware version, and boot version. Note: Tap the Copyright softkey to view copyright information. To view the Status menu: 1.
  • Page 29 Customizing your phone • Network DHCP Info • Network Static QoS • Port Info...

  • Page 30: Language

    Mitel MiVoice 6940 IP Phone User Guide • Phone Info Language The Mitel MiVoice 6940 IP phone supports the following languages: • English • French • German • Spanish • Spanish (Latin America) • Portuguese • Portuguese (Brazil) • Dutch •...

  • Page 31: Call Forward

    4. Tap the applicable language. 5. Tap the Save softkey to save your changes. Call Forward Call Forward on the Mitel MiVoice 6940 IP phone allows incoming calls to be forwarded to another destination. You can enable your calls to be forwarded: •...
  • Page 32 Mitel MiVoice 6940 IP Phone User Guide To configure call forward settings: 1. Press the (Settings) key on the phone to enter the Static Settings menu. 2. Tap the Call Forward icon. 3. Tap the applicable Number input fields and enter forwarding numbers using the dialpad keys for any of the following states: •...

  • Page 33: Bluetooth

    UI will not prevent an automatic reconnection. You must either disconnect using the Bluetooth menu on the Mitel MiVoice 6940 IP phone, "forget" the device, or the device must be out of range to circumvent the auto reconnect process.

  • Page 34: Enabling Bluetooth Functionality

    Mitel MiVoice 6940 IP Phone User Guide Enabling Bluetooth functionality To enable Bluetooth functionality: 1. Press the (Settings) key on the phone to enter the Static Settings menu. 2. Tap the Bluetooth icon. 3. Swipe the Bluetooth toggle switch to the right to enable Bluetooth functionality.
  • Page 35 4. If required, tap Available Devices to view the list of discoverable Bluetooth devices. Note: The Mitel MiVoice 6940 IP phone scans for supported Bluetooth devices when viewing the list of available devices. Refer to the respective Bluetooth device documentation for...
  • Page 36 2. For mobile phones and some other Bluetooth devices, a Bluetooth pairing request displays on both the Mitel MiVoice 6940 IP Phone and the respective mobile phone or Bluetooth device. Ensure the pairing code matches on both devices and tap Yes on the Mitel MiVoice 6940 IP Phone and acknowledge the pairing request on your mobile phone or Bluetooth device.

  • Page 37: Forgetting A Bluetooth Device

    Customizing your phone 6. Tap OK to acknowledge the successful connection. The MWI indicator flashes blue when successfully connected. The connected Bluetooth device is added to the list of Paired Devices and is ready to use. When a Bluetooth headset is successfully connected, a Bluetooth headset connected icon appears in the status bar on the Home screen.

  • Page 38: Disconnecting A Connected Bluetooth Device

    Mitel MiVoice 6940 IP Phone User Guide 4. Tap the options icon beside the Bluetooth device you want to forget and tap the Forget softkey. A confirmation message displays on screen. 5. Tap Yes to forget the Bluetooth device. The Bluetooth device is removed from the list of Paired Devices.

  • Page 39: Renaming A Paired Bluetooth Device

    Customizing your phone 3. Ensure Bluetooth functionality is enabled. If it is not enabled, swipe the Bluetooth toggle switch to the right to enable Bluetooth functionality. 4. Tap the connected Bluetooth device you want to disconnect. The Bluetooth device is disconnected. 5.
  • Page 40 Mitel MiVoice 6940 IP Phone User Guide 3. Ensure Bluetooth functionality is enabled. If it is not enabled, swipe the Bluetooth toggle switch to the right to enable Bluetooth functionality. 4. Tap the options icon beside the Bluetooth device you want to rename and tap the Rename softkey.

  • Page 41: Connecting To A Different Or Disconnected Bluetooth Device

    2. If connecting a mobile phone, depending on the connection state of the mobile phone, you may need to retry multiple times before the mobile phone connects successfully. Additionally, your Mitel MiVoice 6940 must be connected to the MiVoice Business phone system to connect your mobile phone.

  • Page 42: Audio

    The MWI indicator flashes blue when successfully connected. The connected Bluetooth device is ready to use. Audio The Audio setting on the Mitel MiVoice 6940 IP phone allows you to personalize ring tones and select the initial audio path used when pressing the (Speaker/Headset) key.

  • Page 43: Audio Path

    7. Press the Save softkey to save your changes. Audio Path The Mitel MiVoice 6940 IP phone allows you go "handsfree" when handling incoming and outgoing calls by supporting the use of a headset (USB or Bluetooth) or through speakerphone mode. The Audio Path setting allows you to choose the initial audio path used when pressing the (Speaker/Headset) key.

  • Page 44: Display

    The Display setting allows you to set the following on your phone: • Brightness Settings: The Brightness Level setting on the Mitel MiVoice 6940 IP phone allows you to set the amount of light that illuminates the LCD display. •...
  • Page 45 Customizing your phone To configure the display settings: 1. Press the (Settings) key on the phone to enter the Static Settings menu. 2. Tap the Display icon. 3. Tap the left and right arrow buttons in the Brightness Level field to increase or decrease the intensity of brightness on the LCD (valid values are from Levels 1 (darkest) to 5 (brightest).

  • Page 46: Restart

    Mitel MiVoice 6940 IP Phone User Guide Restart The Restart setting allows you to restart your phone. You may need to restart your phone if you have been asked to do so by your System Administrator should you experience any unexpected behavior.

  • Page 47: Configuring And Using Programmable Keys

    1. If Mitel M695 Programmable Key Modules (PKMs) are attached to the phone, you can configure up to an additional 28 keys on each PKM. 2. The Mitel MiVoice 6940 IP phone allows up to three PKMs on each phone. For more information about PKMs, see “Mitel M695 Programmable Key Module (PKM)”...

  • Page 48: Speed Call

    Mitel MiVoice 6940 IP Phone User Guide Speed Call The Speed Call key allows you to dial a specified number with one tap of the key. Speed Call keys can be useful as they can be programmed to dial external numbers, dial directly to another person’s extension or quickly access features that use feature access codes.
  • Page 49 Configuring and using programmable keys Phone Lock has no effect on incoming calls but restricts outgoing calls, with the following exceptions: • Calls to emergency trunk routes. • Local operators. All hard keys on the device are disabled except for the dialpad and volume keys. All programmable keys and softkeys are disabled except for the Phone Lock, Hot Desk, and Emergency Notification feature access keys.

  • Page 50: Call Forward Always

    Mitel MiVoice 6940 IP Phone User Guide Call Forward Always Programming a Call Forward Always key allows you to quickly enable and disable call forwarding for all calls on your phone even if you have other call forward modes enabled through your Call Forward settings menu.
  • Page 51 Configuring and using programmable keys 2. Tap the Deactivate softkey. Note: When Call Forward Always is disabled, the default call forwarding settings are active.

  • Page 52: Do Not Disturb

    Mitel MiVoice 6940 IP Phone User Guide Do Not Disturb When you program and enable a Do Not Disturb key, callers will get a busy tone and an on-screen text message indicating that you do not wish to be disturbed.

  • Page 53: Account Codes

    Configuring and using programmable keys Account codes Accounts codes are an effective way of grouping calls together for accounting, auditing, and reporting purposes. When you tag a call with an account code, the code is picked up in the records generated by your call server.
  • Page 54 Mitel MiVoice 6940 IP Phone User Guide 1. While on an active call, tap the key that you have programmed with Account Code Non Verified functionality. 2. Enter the digits (up to 12) for the account code using the dialpad keys.

  • Page 55: Making Calls

    Making calls Making calls This section describes ways to make calls on your Mitel MiVoice 6940 IP phone, using your handset, speakerphone or headset. Dialing a number First, take the phone off-hook by either: • Lifting the handset (if the handset is on the cradle) for handset operation.

  • Page 56: Receiving Calls

    Mitel MiVoice 6940 IP Phone User Guide Receiving calls When a call is ringing at your extension, the callers name, number, and avatar (if applicable) display on the Call screen. Additionally, the applicable Line key icon flashes indicating the incoming call.

  • Page 57: Handling Calls

    Handling calls Handling calls When you are connected to a call, you can use hard keys on the phone perform various action such as placing a call on hold or muting the microphone. Softkeys can also be used to perform actions such as transferring calls or creating multi-party conference calls.

  • Page 58: Transferring A Call

    Mitel MiVoice 6940 IP Phone User Guide Transferring a call There are two types of call transfers that can be performed on the Mitel MiVoice 6940 IP phone: • Unattended Transfer: An unattended transfer is when you transfer a call directly to another extension without consulting with the person receiving the call.

  • Page 59: Creating A Multi-Party Conference Call

    Creating a multi-party conference call The Mitel MiVoice 6940 IP phone supports multiples parties in a conference call. To create a multi-party conference call: 1. Ensure you are on active call with one of the parties with whom you wish to create a conference.
  • Page 60 Mitel MiVoice 6940 IP Phone User Guide 2. Tap the Add User softkey. The active call is placed on hold. 3. Enter the conference target’s number.

  • Page 61: Ending A Conference And Transferring Remaining Parties

    Ending a conference and transferring remaining parties The Mitel MiVoice 6940 IP phone allows a host to easily leave a conference call without disrupting the connection of the other remaining parties. If you are the host of a conference call and want to leave the conference, tap the Leave Call softkey on the phone.

  • Page 62: Managing Calls

    Mitel MiVoice 6940 IP Phone User Guide Managing calls The Mitel MiVoice 6940 IP phone has several features that make it easier to manage calls. Three of the main call management features include the Contacts application, the Call History application, and Voicemail.

  • Page 63: General Functions

    Managing calls General functions Accessing and navigating the Contacts application To access and navigate the Contacts application: 1. Press the (Contacts) key. 2. Tap the contact folder you wish to view. Note: If any of the folders are empty, a "Directory empty" message displays on screen. 3.
  • Page 64 Mitel MiVoice 6940 IP Phone User Guide 5. With the respective contact selected, tap the right arrow button to view the contact’s contact card. 6. Tap to select a number. 7. Press the (Goodbye) key, or Close softkey to exit.
  • Page 65 Managing calls 2. Tap the search bar. 3. Enter the first letters of the contact’s name using the on-screen keyboard and (if required) tap the blue return button. Note: Hide the keyboard and press the Reset softkey at any time clear the search field. 4.
  • Page 66 Mitel MiVoice 6940 IP Phone User Guide Dialing from the Contacts application Dialing can be performed by manually navigating to the contact, selecting a phone number (if the contact has more than one) and then by picking up the handset, or by pressing the Dial softkey, button or (Speaker/Headset) key.

  • Page 67: Personal Folder Features

    Managing calls Personal folder features The Personal folder contains the contacts that have been created or copied directly to the phone using the phone UI. From the Personal folder you can search for a personal contact, place a call to the selected personal contact, add new personal contacts, delete all personal contacts, delete individual personal contacts, or edit existing personal contacts.
  • Page 68 Mitel MiVoice 6940 IP Phone User Guide 5. Tap the initial Number input field and enter the number of the personal contact using the dialpad keys. 6. Tap the number type (Work/Home/Mobile) field and tap the left and right arrow buttons to switch the type of number (either Work, Home, or Mobile).
  • Page 69 Managing calls Editing an existing contact in your Personal folder To edit an existing contact in your Personal folder: 1. Press the (Contacts) key. 2. (Optional) Tap the search bar, enter the first letters of the contact’s name, and tap the blue return button to initialize the search function.
  • Page 70 Mitel MiVoice 6940 IP Phone User Guide Deleting all contacts from the Personal folder 1. Press the (Contacts) key. 2. Tap the Delete softkey. A delete all confirmation message appears on screen. 3. Tap the Yes softkey to delete all contacts from your Personal folder.
  • Page 71 Managing calls Deleting a contact from the Personal folder To delete contacts from your Personal folder: 1. Press the (Contacts) key. 2. (Optional) Tap the search bar, enter the first letters of the contact’s name, and tap the blue return button to initialize the search function.

  • Page 72: Corporate And Mobile Folder Features

    Mitel MiVoice 6940 IP Phone User Guide Corporate and Mobile folder features The Corporate folder contains the contacts that are available through your corporate LDAP directory. The Mobile folder contains your mobile phone contacts (if synchronized). Notes: 1. Access to corporate directories must be set up by your System Administrator.
  • Page 73 Managing calls Performing a search on a non-cached Corporate contact folder To perform a search on a non-cached Corporate contact folder: 1. Press the (Contacts) key. 2. Tap the Corporate folder. 3. Tap the Search softkey or search bar.
  • Page 74 Mitel MiVoice 6940 IP Phone User Guide 4. Using the on-screen keyboard enter in the first letters of the contact’s last name and tap the blue return key. Note: For non-cached corporate directories, searches are based on the last name of the contact.
  • Page 75 Managing calls 3. Tap to select the corporate or mobile contact you want to copy to your Personal folder. 4. Tap the right arrow button to view the corporate or mobile contact’s contact card. 5. Tap the Add Contact softkey. A copy confirmation message is displayed.

  • Page 76: Call History

    Mitel MiVoice 6940 IP Phone User Guide Call History The Call History application is a stored log of all your calls. You can view details of all your outgoing and received calls as well as any calls that were unanswered or missed. Your telephone logs the type of call, information regarding the remote party (name, number, and avatar), and the time of the call.
  • Page 77 Managing calls To access and use the Call History application: 1. Press the ( Call History) key. 2. Type the call type (All, Missed, Outgoing, and Received) to view the respective list of call entries. 3. Swipe up and down to scroll through the call entries. 4.

  • Page 78: Deleting Entries From The Call History Application

    Mitel MiVoice 6940 IP Phone User Guide Deleting entries from the Call History application You can delete all entries in the Call History application regardless of call type, all entries within a call type folder, or individual entries. To delete all entries from the Call History application: 1.
  • Page 79 Managing calls To delete all entries from a call type folder: 1. Press the (Call History) key. 2. Tap the applicable call type folder you wish to delete. 3. Tap the Delete softkey. A delete all confirmation message appears on screen. 4.
  • Page 80 Mitel MiVoice 6940 IP Phone User Guide To delete individual entries from a call type folder: 1. Press the (Call History) key. 2. Tap the applicable call type folder. 3. Tap to select the individual call entry. 4. Tap the Delete softkey.

  • Page 81: Copying Entries To The Personal Folder In The Contacts Application

    Managing calls Copying entries to the Personal folder in the Contacts application To copy a Call History entry to the Personal folder in the Contacts application: 1. Press the (Call History) key. 2. Tap the applicable call type folder. 3. Tap to select the call entry you want to copy to your Personal folder in your Contacts application. 4.

  • Page 82: Missed Calls Indicator

    Mitel MiVoice 6940 IP Phone User Guide Missed calls indicator The Mitel MiVoice 6940 IP phone has a missed calls icon located on the status bar that indicates the number of calls that went unanswered. As the number of unanswered calls increment, the information associated with the calls are stored in the Call History application under the Missed call folder.

  • Page 83: Voicemail

    Voicemail Note: Voicemail functionality must be configured by your System Administrator. When voicemail functionality is enabled, the MWI LED on the Mitel MiVoice 6940 flashes red and (Voicemail) icon displays on the status bar indicating that voicemail messages are available.

  • Page 84: Mobilelink

    Answer a mobile phone call using your Mitel MiVoice 6940 IP phone. • Move mobile call audio between the Mitel MiVoice 6940 IP phone and your mobile phone. MobileLink features are available only if your System Administrator has enabled them (a Mobile Line key must be programmed on your phone).

  • Page 85: Pairing A Mobile Phone Using Bluetooth

    MobileLink Pairing a mobile phone using Bluetooth For instructions on how to pair your mobile phone with your Mitel MiVoice 6940 IP phone, see “Pairing a Bluetooth device” page 32. Syncing mobile contacts When pairing and connecting a mobile phone for the first time, the Mitel MiVoice 6940 IP phone automatically attempts to sync your mobile contacts to the Contacts application.

  • Page 86: Answering An Incoming Mobile Call Using Your Mitel Mivoice 6940 Ip Phone

    When your mobile phone is paired and connected to your Mitel MiVoice 6940 IP phone, incoming calls on your mobile phone will be indicated on your Mitel MiVoice 6940 IP phone as well. To answer the incoming mobile call using your Mitel MiVoice 6940 IP phone, lift the handset for...

  • Page 87: Moving Audio From An Active Mobile Call Between Your Mobile Phone And Mitel Mivoice 6940 Ip Phone

    Switching mobile phone audio from your Mitel MiVoice 6940 IP phone to your mobile phone and back again is performed by a one-key-tap method. Tap the Push call softkey to push the mobile call audio from your Mitel MiVoice 6940 IP Phone to your mobile phone.

  • Page 88: Additional Features

    Mitel MiVoice 6940 IP Phone User Guide Additional features The following features are available using feature keys only if your System Administrator has defined a programmable key or softkey with the respective functionality on your phone. When configured on a programmable key, icons are displayed beside the label indicating type of functionality.
  • Page 89 Additional features Feature Description Icons Type Call Fwd No Answer Call Fwd Busy is used to redirect both Toggle ON/OFF incoming internal and external calls to an alternate number when you do not answer. Call Park and Call Call Park allows you to place a call in a Toggle ON/OFF Park - Retrieve special hold state.
  • Page 90 Mitel MiVoice 6940 IP Phone User Guide Feature Description Icons Type Group Park Group Park allows you to place a call in a Toggle ON/OFF special hold state. You, or someone else, can then retrieve the call from another extension in the system. Group Park uses a single feature key to both park and retrieve calls.
  • Page 91 Additional features Feature Description Icons Type Multicall Multicall Groups let multiple telephones Line States Non-Toggle share the same extension number. Incoming calls ring all of the idle stations, and the stations stop ringing when one member answers the call. A Multicall group allows more than one group member to use the line at the same time.
  • Page 92 Mitel MiVoice 6940 IP Phone User Guide Feature Description Icons Type Secretarial A DSS key provisioned with the Line States Non-Toggle "secretarial" option allows you to perform a transfer to the associated device or directory number. Single Line The Single Line feature is used to set the...

  • Page 93: Accessory Support

    Accessory support Mitel M695 Programmable Key Module (PKM) Up to three Mitel M695 PKMs can be attached to the right of the Mitel MiVoice 6940 IP phone providing you with 84 additional programmable keys (28 keys per PKM). The Mitel M695 PKM features a 4.3” 480x272 pixel color backlit LCD display that provides a unified graphical user experience with the Mitel MiVoice 6940 IP phone.

  • Page 94: Mitel Wireless Lan Adapter

    The Mitel Wireless LAN Adapter is a wireless bridge that can add wireless connectivity functionality to your Mitel MiVoice 6940 IP phone. It allows your Ethernet-enabled phone to join a secure, high-speed network. It is software transparent meaning no changes to drivers, management tools, or applications are needed.

  • Page 95: Usb Headsets

    Accessory support USB headsets The Mitel MiVoice 6940 IP phone accepts USB headsets through the USB port on the back of the phone. Contact your telephone equipment retailer or distributor to purchase a compatible headset. Notes: 1. Customers should read and observe all safety recommendations contained in headset operating guides when using any headset.

  • Page 96: Limited Warranty

    After warranty service Mitel offers ongoing repair and support for this product. This service provides repair or replacement of your Mitel product, at Mitel's option, for a fixed charge. You are responsible for all shipping charges. For further information and shipping instructions: •...

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