Troubleshooting
Uneven print density
Contact your dealer.
Horizontal dark lines
Notes:
•
Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press
to navigate through the settings.
•
If horizontal dark lines keep appearing on the prints, then see the "Repeating defects" topic.
Action
Step 1
a
Depending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
•
Make sure that the setting matches the paper loaded.
•
You can also change the setting on the printer control
panel. Navigate to Settings > Paper > Tray Configuration
> Paper Size/Type.
b
Print the document.
Do dark lines appear on prints?
Yes
Go to step 2.
165
No
The problem is
solved.