Troubleshooting
Gray or colored background
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press
navigate through the settings.
Action
a
Perform Color Adjust.
From the control panel, navigate to:
Settings > Print > Quality > Advanced Imaging > Color Adjust
b
Print the document.
Does gray or colored background appear on prints?
Incorrect margins
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press
navigate through the settings.
Action
Step 1
a
Adjust the paper guides to the correct position for the paper
loaded.
b
Print the document.
Are the margins correct?
Yes
Contact your dealer. The problem is
Yes
The problem is
solved.
158
to
No
solved.
to
No
Go to step 2.