Troubleshooting - Capital Performance Series PSQ30RBI Use And Care Manual

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troubleshooting

BEFORE CALLING FOR SERVICE:
If the grill does not function properly, use the following checklist before contacting your dealer for
service. You may save the cost of a service call. Troubleshooting is for general purposes only. If the
problem persists and you feel you require a service call, contact your dealer or the nearest authorized
service agency to perform service. Only authorized service agencies can perform warranty service.
Call a Capital Performance Series™ Specialist at 1-866-402-4600.
Grill won't light when ignition button is pushed:
1) Remove the grill top grates and the radiant trays, watch the ignition tip. You should see a spark
jump from the tip of the ignition when the ignition is pushed.
2) If there is no spark when ignition button is pushed, check the battery condition.
3) Attempt to match light the burners (see Section Titled Lighting the Grill) Check to see that other
burners on the unit operate. Clean ignition tip of any debris.
Burner flame is yellow or orange, in conjunction with the odor of gas:
1) Check the burner inlet for obstructions such as spider webs. Check the air shutter for
proper adjustment.
2) Grill may be in a dusty area. Move to a less dusty area if possible.
There's a "Low" heat even with the knob on "HI" position:
1) If only one of the burners appears low, clean the orifice and burner, clearing ports
of any obstruction
2) Grill may be in a dusty area. Move to a less dusty area if possible.
3) Check for proper gas supply and pressure.
4) Pre-heat grill for a full 15 minutes.
5) If using LP gas, check for empty tank.
Rotisserie won't light:
1) Check that there is a spark at the igniter.
2) Check that the rotisserie burner will light when attempting to match light.
3) Check if grill is being operated in an excessively windy area.
Rotisserie lights, but will not hold flame once button is released:
1) Continue holding safety button in depressed position until burner remains lit when released.
2) Make sure thermocouple is touching ceramic burner.
Lights do not work:
1) Check that the light switch on?
2) Is the unit connected to a power source and plugged in?
3) Is the circuit breaker tripped and needs to be reset?