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In addition, if the Mercedes me connect
service "Telediagnostics" is active, a similar
prompt can appear after a delay in the event
of a breakdown. If you are already in contact
with the Mercedes-Benz Customer Center or
have already received support, this prompt
can be ignored or declined.
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If you answer the prompt for support from
the Mercedes-Benz Customer Center with
Later, the message will be hidden and
appear again later.
The prompt triggered by the Mercedes me
connect service "Telediagnostics", can either
be confirmed or declined. After being
declined, this will not be shown again.
Arranging a service appointment via a
Mercedes me call
If you have activated the maintenance manage‐
ment service, relevant vehicle data is transferred
automatically to the Mercedes-Benz Customer
Center. You will then receive individual recom‐
mendations regarding the maintenance of your
vehicle.
Regardless of whether you have consented to
the maintenance management service, the multi‐
media system reminds you after a certain
amount of time that a service is due. A prompt
appears asking if you would like to make an
appointment.
To arrange a service appointment: select
#
Call.
After your agreement the vehicle data is sent
and a Mercedes-Benz Customer Center
employee deals with your appointment. The
information is then sent to your desired
service outlet.
This will contact you to confirm the appoint‐
ment and if necessary consult about the
details.
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If you select
Later
after the service message
appears, the message is hidden and reap‐
pears at a later time.
Giving consent to data transfer during a
Mercedes me call
Requirements:
A service call is active using the multimedia
R
system or the overhead control panel .
Multimedia system 283
If the Breakdown service and Mercedes me con‐
nect Concierge Service (if available) are not acti‐
vated on Mercedes me, the
Do you consent to
the transfer of your vehicle data and the vehi-
cle's position to the Mercedes-Benz Customer
Center in order to improve the processing of
your request?
message appears.
Select Yes.
#
The relevant vehicle data is sent automati‐
cally.
Transferred data during a Mercedes me call
If you initiate a service call using Mercedes me,
data is transferred to enable targeted advice and
an efficient service.
The following requirements must be fulfilled for
the transfer of the data:
The ignition is switched on.
R
The required data transfer technology is sup‐
R
ported by the mobile service operator.
The quality of the mobile connection is suffi‐
R
cient.
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