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282 Multimedia system
Other products and services from Mercedes-
R
Benz
Data is transferred during the connection to the
Mercedes-Benz Customer Center (
/
Calling the Mercedes-Benz Customer Center
using the multimedia system
Requirements:
You have access to a GSM network.
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The contract partner's GSM network cover‐
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age is available in the respective region.
The ignition is switched on so that vehicle
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data can be transferred automatically.
Multimedia system:
Phone
ª Contacts
4
5
Call
Mercedes me
connect.
#
The call is made.
After confirmation, the multimedia system
sends the required vehicle data. The data
transfer is shown in the media display.
Then, you can select a service and be con‐
nected to a specialist at the Mercedes-Benz
Customer Center.
%
In some countries, or if the Concierge
Service is active, you will be connected
directly with the Mercedes-Benz Customer
Center.
page 283).
The Concierge Service is not available in all
countries. More information about Mercedes
me connect services can be obtained in the
Mercedes me Portal: https://
me.secure.mercedes-benz.com
Calling the Mercedes-Benz Customer Center
after automatic accident or breakdown
detection
Requirements:
The vehicle has detected an accident or
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breakdown situation.
The vehicle is stationary.
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The hazard warning lights are switched on.
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This function is not available in all countries.
In limited situations the vehicle can detect acci‐
dent or breakdown situations.
In the event an accident or breakdown is detec‐
ted, the emergency guide shows safety notes in
the multimedia system display.
After quitting the emergency guide display on
the multimedia system, a prompt appears asking
whether you wish to get support from the
Mercedes-Benz Customer Center.
Select Call.
#
After your agreement, or if the Mercedes
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me connect service "Accident and Break‐
down Management" is active, the vehicle
data is transferred automatically
(
page 285).
/
A Mercedes-Benz Customer Center
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employee takes your call and organizes
the breakdown and accident assistance.
You may be charged for these services.
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Depending on the severity of the accident,
an automatic emergency call can be initi‐
ated. This has priority over all other active
calls.
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