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Problem
Possible Cause
Printed
Print Mode is
colors are
improperly set
incorrect
(continued)
Incorrect media
type
Print Quality is
improperly set
Printed
Media not loaded
output is
print side up
faded or
unclear
Low ink
Printhead nozzles
clogged or
damaged
Ink tanks are not
seated properly
Printhead needs
to be aligned
Meaningless
Corrupted print
characters
instructions are
printed
stored in the
printer buffer
Printer/computer
not securely
connected
M M
O O S S
A A C C
In the Print dialog box, select the appropriate P P r r i i n n t t M M o o d d e e
setting.
W W
I I N N D D O O W W S S
On the M M a a i i n n tab of the S500 Properties window, confirm that
the M M e e d d i i a a T T y y p p e e selected matches the paper loaded.
M M
O O S S
A A C C
In the Print dialog box, confirm that the M M e e d d i i a a T T y y p p e e selected
matches the paper loaded.
W W
I I N N D D O O W W S S
On the M M a a i i n n tab of the S500 Properties window, select the
appropriate Print Quality setting: H H i i g g h h , S S t t a a n n d d a a r r d d , D D r r a a f f t t or
C C u u s s t t o o m m .
M M
O O S S
A A C C
In the P P r r i i n n t t dialog box, select the M M a a n n u u a a l l icon, then click the
D D e e t t a a i i l l s s button. In the Detailed Setting window, slide the P P r r i i n n t t
Q Q u u a a l l i i t t y y bar to select your preferred output quality.
Check that your media is placed in the printer facing in the correct
direction. See "Loading Paper and Other Media" on page 4.
Verify that you have sufficient ink in the ink tanks. See "Monitoring
Ink Levels" on page 19.
Verify that the printhead is working properly. See "Printing a Nozzle
Check Pattern" on page 20 and "Cleaning the Printhead" on page 22.
If necessary, perform multiple printhead cleanings. See the S500
User's Guide on the Setup Software & User's Guide CD-ROM for more
information.
Check the ink tanks, and reseat them if necessary. See "Replacing Ink
Tanks" on page 20.
Perform printhead alignment. See "Aligning the Printhead" on
page 23.
1. Turn the printer off to clear the printer buffer.
2. Cancel the print job from the computer. See "Cancelling a Print
Job" on page 7.
3. Turn the printer on again.
Check the cable connections between the printer and the computer to
verify that they are securely connected.
Troubleshooting
Try This
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