Page 2 92/31/EEC), both as amended by Directive 93/68/EEC. Copyright Copyright © 1997 by Canon, Inc. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language...
Page 3 Zsoft Corporation. ™ is a trademark of Caere Corporation. As an Energy Star Partner, Canon has determined that the MultiPASS C20 meets the Energy Star guidelines for energy efficiency. are registered trademarks of ® , UHQ , and ™...
Page 4 REPUBLIC OF IRELAND Approval Number 607477 Your Canon MultiPASS C20 has been approved against the requirements of NTR3 for use in the UK and complies with the requirements of 91/263 EEC. The CE mark is applied in respect of the requirements of 72/23 EEC and 89/336 EEC.
Page 5: Emc Directive
EMC Directive This equipment has been tested in a typical system to comply with the technical requirements of the EMC directive. Use of a shielded cable is necessary to comply with the technical requirements of the EMC Directive. For your safety (Australia only) To ensure safe operation the three-pin plug supplied must be inserted only into a standard three-pin power point which is effectively earthed through the normal household wiring.
Page 6 4. To relocate this equipment please. l) Disconnect the equipment from the Telecom connection. 2) Disconnect the equipment from the power source. 3) Reconnect the equipment to the power source. 4) Reconnect the equipment to the Telecom connection. 5. If the supply cord of this equipment is damaged, it must be replaced by the special cord (Parts No.: HH2-1910).
Page 7: Table Of Contents
Attaching the Sending Document Support... 2-17 Attaching the Document Support ... 2-18 Attaching the Output Tray Extension ... 2-19 Connecting the MultiPASS C20 to Your PC ... 2-20 Connecting the Telephone Line ... 2-21 Connecting the Optional Handset, Extension Phone or Answering Machine ...
Page 8 Printing on FS-101 Fabric Sheets ... 2-50 Using the Paper Output Guides with the BC-22/22e and BC-29F Cartridges... 2-51 Entering User Information in the MultiPASS C20 ... 2-52 Guidelines for Entering Information ... 2-53 Entering a Name ... 2-53 Editing Information... 2-54 Entering Your Identification Information ...
Page 9 Chapter 3 Sending and Receiving Faxes ... Preparing to Send a Fax ... Resolution ... Setting the Resolution ... Contrast ... Setting the Contrast ... Sending Faxes ... Preparing to Fax a Document ... Manual Sending via the Handset ... Memory Sending...
Page 10 Jams in the Automatic Document Feeder (ADF) ... Jams in the Sheet Feeder ... Printing Problems ... Print Quality Problems ... 6-14 Colour Printing Problems... 6-16 Problems Feeding Paper Into the MultiPASS C20 Sheet Feeder .. 6-19 Faxing Problems... 6-22 Sending Faxes... 6-22 Receiving Faxes... 6-24 Contents...
Page 11 Error Codes, Messages, and Solutions... 6-30 Chapter 7 Maintaining Your MultiPASS C20 ... Cleaning the MultiPASS C20... Cleaning the MultiPASS C20’s Exterior ... Cleaning the MultiPASS C20’s Interior ... Maintaining BJ Cartridges ... Printing the Nozzle Check Pattern... Cleaning and Testing the BJ Cartridge Print Head...
Page 12 Preface...
Page 13: Introducing The Multipass C20
Introducing the MultiPASS C20 This chapter introduces you to your MultiPASS C20 and describes its main features. It also explains the options and supplies available for use with your MultiPASS C20. Welcome... 1-2 The Main Features of the MultiPASS C20... 1-3 •...
Page 14: Welcome
Welcome Thank you for purchasing the new Canon MultiPASS C20. We are sure that your MultiPASS C20 will help you work more effectively and help you meet your fax and phone requirements easily and conveniently, as well as your printing, copying, and scanning needs.
Page 15: The Main Features Of The Multipass C20
The compact size of the MultiPASS C20 (400 mm wide by 361 mm long by 197 mm high) makes it ideal for desktop use, and lets you use it in places where other machines might not fit.
Page 16: Colour Printer Features
The unit’s sheet feeder holds up to 100 sheets of A4, letter, or legal paper; 50 transparencies; 10 sheets of back print film; or 10 envelopes. Economy ink-saving printing The MultiPASS C20 includes an economy printing mode that uses up to 50% less ink, resulting in longer cartridge life. Photo Quality Printing Canon’s optional Photo Kit enables the MultiPASS C20 to use halftones...
Page 17: Plain Paper Fax Features
6 seconds* per page. Memory sending/receiving The MultiPASS C20 can store up to 42 fax pages* (either received or to be sent) in its built-in memory, and can receive faxes while printing or even when your PC is turned off.
Page 18: Scanner Features
(OCR) application that also supports the TWAIN standard. 256-level greyscale When you use the greyscale settings in the MultiPASS C20 Desktop Manager, you can scan images with 256 levels of grey, rather than just in black and white, ensuring that the images are reproduced as clearly as possible.
Page 19: Copier Features
Copier Features Up to 99 copies The MultiPASS C20 can make up to 99 copies of a document at a time, at a rate of up to three copies per minute. 360-dpi resolution The MultiPASS C20 copies documents using a high resolution of 360 dpi.
Page 20: Using The Multipass C20 With The Multipass Desktop Manager For Windows
MultiPASS C20. For more details on using your MultiPASS C20 with the MultiPASS Desktop Manager, refer to the MultiPASS Desktop Manager User’s Guide. The MultiPASS Desktop Manager is designed to operate with Windows 95 and Windows 98.
Page 21: Supplies And Options
If you plan to use a print medium other than those made by Canon, be sure to test it in your MultiPASS C20 before ordering it in bulk. If you have any questions about whether a particular medium is suitable for your MultiPASS C20, please contact your local authorised Canon dealer.
Page 22: Canon Photo Kit
Canon Photo Kit Canon’s optional Photo Kit enables the MultiPASS C20 to use halftones to print photos beautifully. The kit includes the BC-22/22e Photo Colour BJ cartridge, the SB-21 BJ cartridge container, and 60 sheets of Canon high-resolution paper (HR-101).
Page 23: Safety Instructions
Use the MultiPASS C20 only on a sturdy, stable, level surface. If the MultiPASS C20 falls, it could be seriously damaged. Do not use the MultiPASS C20 near water. If you spill liquid on or into the unit, unplug it immediately and call your local authorised Canon dealer or service centre.
Page 24 10°–32.5°C range. Always unplug the MultiPASS C20 during thunderstorms. Before you transport the MultiPASS C20, remove its BJ cartridge. Always lift the MultiPASS C20 as shown below. Never lift it by its sheet feeder or document supports. 1-12 Introducing the MultiPASS C20...
Page 25 If you notice smoke or unusual noises or odors coming from it. If the MultiPASS C20 does not operate normally when you follow the operating instructions. Adjust only those controls that are covered by the operating instructions in this user’s guide, or you can damage the unit and require extensive repair work.
Page 26: Using Your Documentation
PC. Please note that all settings of the MultiPASS C20 can be adjusted using your MultiPASS Desktop Manager for Windows refer to the MultiPASS Desktop Manager for Windows How to Use this Guide To make the best use of this user’s guide in learning how to set up and...
Page 27: Type Conventions Used In This Guide
Type Conventions Used in this Guide This guide uses the following conventions to emphasise certain information that will help you use your MultiPASS C20 correctly and safely: Cautions tell you how to avoid actions that could injure you or damage your MultiPASS C20.
Page 28: For Customer Support
If you have a problem with the unit’s operation, try to solve it by using the information in Chapter 6, “Troubleshooting”. If you cannot solve the problem or if you think your MultiPASS C20 needs service, contact your local authorised Canon dealer or service centre.
Page 29: Setting Up Your Multipass C20
Setting Up Your MultiPASS C20 This chapter tells you how to unpack and assemble your MultiPASS C20, select and install the Bubble Jet (BJ) print cartridge, load the paper, and enter your user information — everything you need to know to get your MultiPASS C20 ready to use.
Page 30 Printing on FS-101 Fabric Sheets... 2-50 • Using the Paper Output Guides with the BC-22/22e and BC-29F Cartridges ... 2-51 Entering User Information in the MultiPASS C20 ... 2-52 • Guidelines for Entering Information... 2-53 Entering a Name ... 2-53 Editing Information ...
Page 31: Choosing A Location For Your Multipass C20
Please review the information provided in “Safety Instructions” on page 1-11, to make sure you are installing your MultiPASS C20 for safe use. Put the MultiPASS C20 in a cool, dry, clean, well ventilated place: •...
Page 32 618 mm 361 mm If you need help installing your MultiPASS C20 or have any questions about it, please contact your local authorised Canon dealer or service centre. Setting Up Your MultiPASS C20 Chapter 2...
Page 33: Unpacking Your Multipass C20
Carefully remove all items from the box. You should have someone help by holding the box while you lift the MultiPASS C20 and its protective packaging out of the carton.
Page 34: Make Sure You Have The Following Items
M label (UK only) * The shape of the power cord varies depending on the country of purchase. ** The shape of the telephone line varies depending on the country of purchase. Setting Up Your MultiPASS C20 SENDING DOCUMENT DOCUMENT SUPPORT FOR...
Page 35 If any of the above items are damaged or missing, notify your Canon dealer immediately. In addition to the items shipped with your MultiPASS C20, you will need a Centronics ® -compatible parallel interface cable, which you can purchase from your Canon dealer. (Canon recommends a cable that complies with IEEE 1284.) For best results, use a cable that is no...
Page 36: Removing Shipping Materials
Removing Shipping Materials When unpacking your MultiPASS C20, remove the tape and cardboard that are inserted into the unit to protect it during shipping. Do this as follows: Remove all pieces of shipping tape from the outside of the MultiPASS C20.
Page 37 3. Open the operation panel by grasping it with both hands and gently pulling it toward you. 4. Remove the soft styrofoam sheet from the unit’s Automatic Document Feeder (ADF), then gently push the operation panel shut until it clicks. Chapter 2 Setting Up Your MultiPASS C20...
Page 38 Peel the clear protective sheet off of the LCD display. 2-10 Setting Up Your MultiPASS C20 Chapter 2...
Page 39: Getting Acquainted With Your Multipass C20
Getting Acquainted with Your MultiPASS C20 Before using your MultiPASS C20, look over the diagrams on these pages to become familiar with the unit’s components and their functions. Front View PAPER REST PAPER GUIDE SHEET FEEDER PRINTER COVER OPERATION PANEL...
Page 40: Rear View
Rear View POWER CONNECTOR MANUAL FEEDER The Handset (Option) For a description of the optional handset components, see Appendix B. 2-12 Setting Up Your MultiPASS C20 BI-DIRECTIONAL PARALLEL PORT OPTIONAL TELEPHONE HANDSET/ LINE JACK EXTENSION PHONE JACK Chapter 2...
Page 41: The Operation Panel
CODED DIAL q RECEIVE MODE button Use this button to select whether the MultiPASS C20 is set to receive faxes manually (“MANUAL MODE”), to treat all calls as faxes (“FAX ONLY MODE”), to use an answering machine to receive all calls (“ANS.
Page 42: Alarm Lamp
Press this button to begin sending, receiving, scanning, or other operations, or to select functions when registering information. o ALARM lamp This lamp flashes when an error occurs, when the MultiPASS C20 is out of paper or ink. (STOP) button Press this button to cancel sending, receiving, or any other operation.
Page 43: Special Function Buttons
Press this button to reset the MultiPASS C20 if your PC crashes. This will maintain all the faxes currently in memory. Do not unplug the MultiPASS C20 to reset the unit or the faxes in memory will be lost. TONE/+ button 4 Press this button to switch to tone dialling temporarily when your unit is set for pulse dialling.
Page 44: Inside The Printer Cover
Inside the Printer Cover PAPER THICKNESS LEVER CARTRIDGE HOLDER 2-16 Setting Up Your MultiPASS C20 Chapter 2...
Page 45: Assembling The Multipass C20
Assembling the MultiPASS C20 Use the following instructions to assemble your MultiPASS C20 main unit and components. To see how the MultiPASS C20 will look fully assembled, see “Getting Acquainted with Your MultiPASS C20” on page 2-11. Attaching Components Attaching the Sending Document Support The sending document support holds documents as they feed into the Automatic Document Feeder (ADF).
Page 46: Attaching The Document Support
The ends of the metal support fit into the slots on the front of the MultiPASS C20, as shown below. To install it, slightly squeeze the ends of the support toward each other, insert them in the slots, and gently release them.
Page 47: Attaching The Output Tray Extension
The ends of the metal support fit into the slots on the output tray, as shown below. To install it, squeeze the ends of the support toward each other, insert them into the slots, and gently release them. 2-19 Chapter 2 Setting Up Your MultiPASS C20...
Page 48: Connecting The Multipass C20 To Your Pc
Centronics-compatible parallel interface cable from your dealer. For best results, use a cable that is no more than 2 metres long. Canon recommends that you use a cable that complies with IEEE 1284. Contact your local authorised Canon dealer if you need help in selecting a cable.
Page 49: Connecting The Telephone Line
Connecting the Telephone Line Connect the MultiPASS C20 to a telephone line as follows: Connect one end of the supplied telephone line to the jack marked on the side of the MultiPASS C20. Connect the other end of the line to your wall telephone jack.
Page 50: Connecting The Optional Handset, Extension Phone Or Answering Machine
To connect an extension phone or answering machine to the MultiPASS C20, you may need to connect the B.T. adaptor. If you connect an answering machine to the MultiPASS C20, be sure to read “Using an Answering Machine: ANS. MACHINE MODE” on page 3-48.
Page 51: Powering Up
Unplug the unit only by pulling on the plug itself. Never pull on the cord. Do not plug the MultiPASS C20 into an outlet shared with an appliance such as an air conditioner, computer, electric typewriter, or copier. These devices generate electrical noise, which can interfere with the MultiPASS C20’s operation.
Page 52 The MultiPASS C20 has no power switch, so its power is on as long as it is plugged in. Once connected, though, the unit still needs to warm up before you can use it. Depending on the number of pages accumulated in its memory, the MultiPASS C20 can take up to four minutes to warm up.
Page 53: Selecting And Installing A Bj Cartridge
Guidelines for Using and Maintaining BJ Cartridges The most important thing you can do to ensure the best possible print quality, as well as extend the life of your MultiPASS C20, is to take care of the MultiPASS C20’s BJ cartridges following these guidelines: Store cartridges at room temperature.
Page 54 PRINT HEAD Make sure the BJ cartridge holder is in its home position (on the right side of the unit) when you are not using the MultiPASS C20. If it is not in its home position, press the CARTRIDGE button.
Page 55: Choosing The Best Cartridge
Choosing the Best Cartridge Canon offers several BJ print cartridges and ink tanks for use in the MultiPASS C20. (BJ print cartridges contain the BJ print head and ink, while BJ ink tanks contain only ink.) Use the following descriptions to decide which type of cartridge best suits your particular needs.
Page 56 High Resolution Paper HR-101. The MultiPASS C20 cannot print incoming faxes or make copies while the BC-22/22e or BC-29F cartridge is installed. This is an ink-saving feature: because the BC-22/22e and BC-29F are single units (and do not...
Page 57: Installing The Bj Cartridge
Installing the BJ Cartridge To install your BJ cartridge, follow these steps: 1. Make sure the MultiPASS C20 is plugged in. 2. Press CARTRIDGE. CARTRIDGE The unit beeps, and the cartridge holder moves toward the centre of the unit. 3. Open the printer cover by grasping the document guides and lifting.
Page 58 PRINT HEAD Raise the green cartridge lock lever (on the cartridge holder) by gently pulling up on it. 2-30 Setting Up Your MultiPASS C20 DO NOT TOUCH THE GUIDE RAIL DO NOT TOUCH THE RIBBON CABLE...
Page 59 Discard the cap and tape immediately. Never attempt to re-attach the cap or tape to the print head, or you can adversely affect the ink flow or quality of the ink colour. Chapter 2 Setting Up Your MultiPASS C20 2-31...
Page 60 Lower the green lock lever completely. The BJ cartridge is now locked into position. Do not try to manually move or stop the cartridge holder, or you may damage the MultiPASS C20. 2-32 Setting Up Your MultiPASS C20 DO NOT TOUCH THE GUIDE RAIL DO NOT TOUCH THE RIBBON CABLE...
Page 61 Once the cartridge holder is in its home position, the unit automatically cleans the print head. Unplug the MultiPASS C20 only when it is in standby mode (time and receiving mode show in the LCD display). Do not unplug the MultiPASS C20 when the cartridge holder is not in its home position on the right.
Page 62: Storing Bj Cartridges
If you remove a partially used BJ cartridge from the MultiPASS C20, store it in the SB-21 BJ cartridge container that came with your unit.
Page 63: Selecting And Loading The Print Media
(for display on a backlit device), and fabric sheets. Whenever you change the size of the paper in the MultiPASS C20, you must also use the MultiPASS Desktop Manager to set the MultiPASS C20 to use the new size.
Page 64: Canon Media
Use these clear transparencies to produce crisp and professional overhead presentations. Do not use normal transparencies in the MultiPASS C20, as they do not absorb ink and can cause the ink to run. Canon Back Print Film BF-102 This unique mylar-based translucent sheet allows you to print high- quality letter-size colour output —...
Page 65 720 360 dpi resolution. Fabric Sheets FS-101 These white cotton fabric sheets are specifically designed for Canon BJ Colour printers, and enable you to print your own designs for cross stitch, pillows, holiday stockings, and other craft projects.
Page 66: The Printable Area
3.0 mm 7.0 mm * The height of the lower margin varies depending on the printing conditions: – 7 mm/0.28 (4 mm/0.16 – 16 mm/0.63 driver 2-38 Setting Up Your MultiPASS C20 Letter size 8.5" 0.25" 11.0" 0.12" 0.28" "...
Page 67: Envelopes
The shaded portion below shows the printable area for envelopes. Printable Area: European DL 220 mm 6.4 mm 10.4 mm 110 mm 3.0 mm 7.0 mm Chapter 2 U.S. Commercial No. 10 9.5" 0.25" 1.2" 4.1" 0.12" 0.27" Setting Up Your MultiPASS C20 2-39...
Page 68: Adjusting The Paper Thickness Lever
Adjusting the Paper Thickness Lever Before loading a print medium into the MultiPASS C20, use the paper thickness lever to adjust the gap between the print head and the print paper to suit the paper’s thickness. If the gap between the print head and the paper is not adjusted properly, smudging or otherwise poor print quality can result.
Page 69 Lever position Black Colour Left Centre Left Centre Right Centre Centre Centre Centre Centre Right Right DO NOT TOUCH THE RIBBON CABLE DO NOT TOUCH THE GUIDE RAIL DO NOT TOUCH THE ROUND SHAFT Setting Up Your MultiPASS C20 2-41...
Page 70: Loading The Print Media
When using graph paper, the lines may not match because the 4.23 mm line spacing of the MultiPASS C20 is slightly less than that of graph paper. If the print density of your page is very high, light paper stock may curl slightly due to the large amount of ink.
Page 71: Loading Print Media For Automatic Feed
See “Adjusting the Paper Thickness Lever” on page 2-40. To avoid paper jams, smearing, or other problems, never open the printer cover to set the thickness lever, while the MultiPASS C20 is printing. 2. Pull the paper rest up until it stops.
Page 72 Pick up a stack of sheets and fan the edge that will feed into the MultiPASS C20 first, then tap the stack on a flat surface to even its edges. Insert the stack into the sheet feeder until its stops, so that the right edge of the stack is aligned with the right side of the sheet feeder.
Page 73 • BF-102 back print film: • HR-101 high-resolution paper: After printing a pack of HR-101 high-resolution paper, be sure to use the provided cleaning sheet to clean the MultiPASS C20’s printer roller, see “Printing on High Resolution Paper HR-101” on page 2-48.
Page 74 Insert a sheet of glossy paper — with the glossy side facing up — into the sheet feeder until it stops, and align the paper guide with the edge of the sheet. 2-46 Setting Up Your MultiPASS C20 Chapter 2...
Page 75: Loading Print Media For Manual Feed
3. Insert the sheet until it stops, and continue to hold the sheet until the MultiPASS C20 “grabs” the sheet and pulls it in to the proper position. 4. After the sheet is loaded, open the printer cover and make sure the sheet is set straight.
Page 76: Using Canon's Specialty Papers
Using the Cleaning Sheet (included in the HR-101 package) The HR-101 package includes a cleaning sheet used to clean the MultiPASS C20 rollers. Use this sheet after printing on 100 sheets (the contents of the package). Remove the covers of the two pieces of tape on the cleaning sheet.
Page 77 4. Launch Wordpad on your computer. 5. Set the application to print a blank sheet of paper. The cleaning sheet is fed into the MultiPASS C20. The cleaning procedure is completed when the sheet comes out of the unit. Chapter 2...
Page 78: Printing On Fs-101 Fabric Sheets
Printing on FS-101 Fabric Sheets Follow these steps to load and print on Canon’s FS-101 fabric sheets. Read and follow the precautions and handling instructions included with the FS-101 fabric sheets. Do not use the fixing agent that is supplied with the FS-101 fabric sheet.
Page 79: Using The Paper Output Guides With The Bc-22/22E And Bc-29F Cartridges
When the paper output guides are raised, the output tray can hold a maximum of 20 sheets. Always lower the paper output guides when using the MultiPASS C20 as a fax machine, or they can cause the faxes to pile up and jam.
Page 80: Entering User Information In The Multipass C20
You can enter the user information directly into the MultiPASS C20 using the instructions on the following pages. This allows you to use the MultiPASS C20 as a fax machine even if you do not have a PC connected to it.
Page 81: Guidelines For Entering Information
• If you hear a voice, you are receiving a normal telephone call. • If your MultiPASS C20 is set to receive faxes automatically, you do not have to press the automatically receive the fax. See “Receiving Faxes” on page 3-43.
Page 82: Editing Information
(date & time, unit name, Unit telephone, etc.). 2-54 Setting Up Your MultiPASS C20 button to change between number mode, uppercase letter until an “a” appears on the right of the display. until an “A” appears on the right of the display, then press 2...
Page 83: Entering Your Identification Information
Entering Your Identification Information The following pages show you how to enter your name or company name, your fax number, and the date and time, and how to select the type of telephone line connected to your MultiPASS C20. Press FUNCTION. FUNCTION FUNCTION 2.
Page 84: Editing Your Identification Information
< < and > > buttons. 2-56 Setting Up Your MultiPASS C20 UNIT NAME CANON TEL LINE TYPE...
Page 85: The Multipass C20 Settings
Manager can also be adjusted directly via the MultiPASS C20 operation panel. Adjusting these settings through the operation panel is convenient when you do not have your MultiPASS C20 connected to a PC. Also, certain settings can only be set from the operation panel.
Page 86: General Settings
Setting whether the optional handset or a telephone is connected to your MultiPASS C20 unit Setting the volume *Uses your PC system date and time 2-58 Setting Up Your MultiPASS C20 Desktop Manager Setting Name Date Format Display Language Confirm before Deleting...
Page 87: Sending Settings
– Wait between Retries – Automatic Report Print – Include Fax Image Speed Pause Duration MID PAUSE SET See page 2-68 Error Correction (ECM) Auto Start Send Setting Up Your MultiPASS C20 Setting Name — — — — — — 2-59...
Page 88 Setting the R button options Setting the M button options (UK only) Setting the phone lock options 2-60 Setting Up Your MultiPASS C20 Desktop Manager Setting Name Off Hook Alarm Image Contrast Fax Heading Position On Error Resend...
Page 89: Receive Settings
Paper Size Reduction Answer Receive Mode See page 3-44 – Silent Receive – Number of Rings Receive Fax Options Report Print Speed Error Correction (ECM) Setting Up Your MultiPASS C20 Setting Name — — — — — — — 2-61...
Page 90 MultiPASS C20 unit Setting whether remote receive is enabled, and setting the identification number used to receive 2-62 Setting Up Your MultiPASS C20 Desktop Manager Setting Name Ink Saver Mode – Listen Time before Ringing – Ring Time –...
Page 91: Speed Dialling Settings
See the Speed Dial tab GROUP DIAL See page 3-28 Desktop Manager Operation Panel Setting Name — FILE PRINT See page 3-53 — CLEANING See page 7-5 — NOZZLE CHECK See page 7-4 Setting Up Your MultiPASS C20 Setting Name Setting Name 2-63...
Page 92: The Multipass C20 Unit Settings
The MultiPASS C20 Unit Settings Details on the settings that can be adjusted from the MultiPASS C20 operation panel are listed in the table below. For detailed instructions on accessing these settings, refer to the page numbers indicated in the table.
Page 93 RX CALL LEVEL Sets the volume of incoming calls. Sets the dialling method the TEL LINE TYPE MultiPASS C20 uses to match the type of line you have. PRINT REPORT ACTIVITY REPORT Prints a record of the last 20 trasmissions your unit sends or receives.
Page 94 Setting DISPLAY LANGUAGE FILE PRINT CLEANING NOZZLE CHECK 2-66 Setting Up Your MultiPASS C20 Description Sets the language for the message displayed in the LCD during operation of the unit. Prints faxes stored in the MultiPASS C20’s memory instead of uploading them to your PC.
Page 95: Accessing The Multipass C20 Unit Settings
Accessing the MultiPASS C20 Unit Settings The following section describes how to access some of the settings listed on pages 2-64 to 2-66. To Access the VOLUME CONTROL Settings (CALLING VOLUME, KEYPAD VOLUME, ALARM VOLUME, LINE MONITOR VOL) 1. Press FUNCTION.
Page 96: To Access The Rx Call Level, Mid Pause Set, And Display Language Settings
To access the RX CALL LEVEL setting: 2. Use < < or > > to select USER SETTINGS. 3. Press START/COPY. 4. Use < < or > > to select RX CALL LEVEL. 2-68 Setting Up Your MultiPASS C20 VOL MAX ALARM VOLUME 13:00 FaxOnly...
Page 97 * The MID PAUSE SET setting is only available in the UK. The pause length is fixed to four seconds in Hong Kong, and to two seconds in all other countries. Chapter 2 STANDARD 04SEC FaxOnly Setting Up Your MultiPASS C20 2-69...
Page 98: Testing The Multipass C20
For instructions, see “Making Copies” on page 4-9. If you are printing on plain paper, note the following: • If the printed sheets are curled as they exit the MultiPASS C20, remove them from the output tray immediately to avoid paper jams. •...
Page 99: Sending And Receiving Faxes
Sending and Receiving Faxes This chapter describes how to use your MultiPASS C20 to send and receive faxes. Preparing to Send a Fax ... 3-3 • Resolution ... 3-3 Setting the Resolution... 3-3 • Contrast ... 3-4 Setting the Contrast... 3-4 Sending Faxes ...
Page 100 • Receiving Faxes Automatically: FAX ONLY MODE ... 3-48 • Using an Answering Machine: ANS. MACHINE MODE ... 3-48 Using the MultiPASS C20 with an Answering Machine... 3-48 • Network FAX/TEL Switching (Australia Only) ... 3-50 Setting the Unit for Network Switch ... 3-50 Network Switch System Operation ...
Page 101: Preparing To Send A Fax
Canon’s Ultra High Quality (UHQ™) imaging technology enables you to send faxes with a print quality that is very close to that of the original document. The MultiPASS C20 also lets you adjust the resolution it uses in sending faxes to best suit your particular document.
Page 102: Contrast
You can adjust the contrast the MultiPASS C20 uses for sending faxes (DARKER, STANDARD, or LT) through the operation panel of the MultiPASS C20 or through the MultiPASS Desktop Manager. STANDARD is the default, and is adequate for most documents.
Page 103 3. Press START/COPY, then use < < or > > to select SCAN CONTRAST. SCAN CONTRAST Press START/COPY. The currently set contrast setting appears. Press < < or > > to select the scanning contrast you want. You can select STANDARD, DARKER, or LT (lighter). You can cancel and return to standby mode by pressing the (STOP) button any time before pressing the COPY) button in step 6.
Page 104: Sending Faxes
Sending Faxes This section describes how to send faxes with the MultiPASS C20. Preparing to Fax a Document To send a fax, you first need to load the document into the Automatic Document Feeder (ADF) and adjust the resolution as follows: Prepare the document and load it into the Automatic Document Feeder (ADF) as described in “Loading the Document”...
Page 105: Manual Sending Via The Handset
Manual Sending via the Handset If you have the optional handset or an extension phone connected to your MultiPASS C20, you can send faxes manually. This allows you to talk to the other party before sending the fax, which can be useful if the other party uses a single line for both voice and fax transmissions.
Page 106: Memory Sending
Memory sending is a quick and easy way to send a fax. When you use memory sending, the MultiPASS C20 scans the document into its memory as it dials the fax number. If the line is free, the MultiPASS C20 begins sending the fax as it scans the rest of the document.
Page 107 TRANSMITTING OK message: TRANSMITTING OK If an error occurs during sending, the MultiPASS C20 will print out an error report. If this happens, try sending the fax again. See “Faxing Problems” on page 6-22 for details about errors.
Page 108: Cancelling A Transmission
To cancel the fax, press If you change your mind and want the unit to continue sending, press the # button. The MultiPASS C20 will continue sending normally. After you cancel a fax, you may need to open the operation panel to remove the document from the Automatic Document Feeder (ADF).
Page 109: Automatic Speed Dialling
Automatic Speed Dialling In addition to manual dialling, the MultiPASS C20 provides several ways to dial fax numbers automatically. One-touch speed dialling: Dial a fax number by pressing the one- touch speed dialling button that the number is assigned to.
Page 110: Storing Numbers For One-Touch Speed Dialling
Storing Numbers for One-Touch Speed Dialling Your MultiPASS C20 can store up to 6 of your most frequently dialled numbers under the one-touch speed dialling buttons. You can register the numbers directly from the MultiPASS C20 operation panel or from the Desktop Manager.
Page 111 8. Press START/COPY again, then use the numeric buttons to store the name that goes with the number. (See page 2-53 for details on entering letters.) CANON U.S.A. PQRS WXYZ You can store up to 16 characters for the name.
Page 112: Changing A Number/Name Stored Under A One-Touch Speed Dialling Button
Changing a Number/Name Stored under a One-Touch Speed Dialling Button Follow these steps if you want to change a number and/or name registered under a one-touch speed dialling button, or if you want to delete all information stored in a button. Press FUNCTION.
Page 113 (See page 2-53 for details on entering letters). PQRS WXYZ CANON Deutsch. :a You can enter up to 16 characters for the name. If you want to keep the same name, do not enter a new name and go to step 9.
Page 114 Press START/COPY. To change additional numbers and/or names repeat steps 4 to 9. 10. When you are finished changing numbers and/or names, press STOP to return to standby mode. 3-16 Sending and Receiving Faxes 05= 905 795 1111 14:38 FaxOnly Chapter 3...
Page 115: Storing Numbers For Coded Speed Dialling
You can store up to 50 telephone/fax numbers for coded speed dialling. As with one-touch speed dialling, you can register the numbers directly from the operation panel of the MultiPASS C20 or from the Desktop Manager. For more details on entering numbers from your PC, refer to the MultiPASS Desktop Manager for Windows 1.
Page 116 Use the numeric buttons to enter the telephone/fax number you want to store. PQRS WXYZ The telephone/fax number can be up to 39 digits long. Press the > > button to enter spaces between numbers (spaces are optional and are ignored during dialling). If you want to clear a mistaken entry, press the <...
Page 117: Changing A Number/Name Stored Under A Coded Speed Dialling Code
Changing a Number/Name Stored under a Coded Speed Dialling Code Follow these steps if you want to change the number and/or name registered under a coded speed dialling code, or if you want to delete all information stored under a code. 1.
Page 118 You can enter up to 16 characters for the name. If you want to keep the same name, do not enter a new name and go to step 10. 3-20 Sending and Receiving Faxes NAME 14:38 FaxOnly TEL= 545 8545 NAME CANON HONG KON:A CANON EUROPA Chapter 3...
Page 119 10. Press START/COPY. To change additional number and/or names, repeat steps 5 to 10. 11. Press STOP to return to the standby mode. 14:38 Chapter 3 49 39 25 25 FaxOnly Sending and Receiving Faxes 3-21...
Page 120: Using One-Touch Or Coded Speed Dialling
The number registered under that one-touch speed dialling button is displayed. If you do not press the seconds, the MultiPASS C20 will begin sending automatically. If you make a mistake while dialling, press the button. Then press the correct one-touch speed dialling button or press CODED DIAL and enter the correct code.
Page 121 If you do not press the seconds, the MultiPASS C20 will begin sending automatically. If an error occurs during sending, the MultiPASS C20 will print an error report. If this happens, try sending the fax again. See “Faxing Problems” on page 6-22 for details about errors.
Page 122: Automatic Redialling
Automatic Redialling You can set the MultiPASS C20 to automatically dial the fax number again if the receiving fax machine does not answer, if the line is busy, or if an error occurs during sending. You can also control how many times...
Page 123: Cancelling Automatic Redialling
LCD). Instead, wait until dialling begins (CALLING appears in the display), then press the Wait until the MultiPASS C20 begins redialling. CALLING Press STOP. The MultiPASS C20 asks you to confirm that you want to cancel: CANCEL? To cancel the redialling, press...
Page 124: Sequential Broadcasting
Sequential Broadcasting The MultiPASS C20’s sequential broadcasting feature lets you send your fax to a sequence of up to 57 fax numbers, using any combination of dialling methods as follows: One-touch speed dialling: Coded speed dialling: Manual dialling: (with the numeric buttons) You can enter the one-touch speed dialling and coded speed dialling destinations in any order.
Page 125 MultiPASS C20 waits for 10 seconds before it begins sending. 3. When you finish entering numbers, press START/COPY to begin sending, or wait a few seconds for the MultiPASS C20 to begin sending automatically. The MultiPASS C20 then scans the document into memory, and...
Page 126: Group Dialling
If you frequently send faxes to the same group of people, you can create a “group.” Groups are stored under one-touch speed dialling buttons or coded speed dialling codes and are entered from the MultiPASS C20 operation panel or from the MultiPASS Desktop Manager. For details on...
Page 127 To store a group under a one-touch speed dialling button: Use < < or > > to select an unused one-touch speed dialling button (01 to 06*). If a group or number is already registered under the button you select, GROUP DIAL or 1-TOUCH SPD DIAL is displayed. -or- To store a group under a coded speed dialling code: Press CODED DIAL, then use the numeric buttons to enter an...
Page 128 PQRS WXYZ You can enter up to 16 characters for the name. 3-30 Sending and Receiving Faxes (START/COPY) button. (START/COPY) button. Deleting all numbers will cancel the (STOP) button anytime before press the NAME CANON GROUP 1 (START/COPY) Chapter 3...
Page 129 Press START/COPY. 10. To enter additional group, repeat steps 5 to 9. -or- If you have finished registering groups press STOP to return to standby mode. 14:38 Chapter 3 FaxOnly Sending and Receiving Faxes 3-31...
Page 130: Using Group Dialling
MultiPASS C20 begins sending. When you finish entering groups, press START/COPY. The MultiPASS C20 then scans the document into memory, and begins dialling the numbers in the groups. 3-32 Sending and Receiving Faxes...
Page 131: If A Power Cut Occurs
If a Power Cut Occurs If power to the MultiPASS C20 is cut off, any documents stored in its fax memory will be lost. (The MultiPASS C20 automatically prints a list of the lost documents when power is restored.) Because of this, you should be sure to print documents stored in memory or resend them as soon as possible.
Page 132: Dialling Through A Switchboard
Dialling Through a Switchboard A PBX (Private Branch Exchange) is an on-site telephone switchboard. If your MultiPASS C20 is connected through a PBX or other telephone switching system, you have to dial the outside line access number first, and then dial the number of the party you are calling.
Page 133 Press START/COPY, then press < < or > > to select the access line type for the switching system.* EARTH CONNECTION *Users in Australia cannot select EARTH CONNECTION. Press START/COPY. If you selected PREFIX in step 5 Enter the outside line access number using the numeric buttons. PQRS WXYZ You can enter up to 19 digits for the outside line access number.
Page 134: Long Distance Dialling
Long Distance Dialling When you register a long distance number, you may have to insert a pause either within or after the number. For long distance dialling, the location and length of the pause may differ depending on the telephone system.
Page 135: Confirming A Dial Tone
Confirming a Dial Tone* Use this feature only when you register a number. In some areas you may have to confirm the dial tone in the middle of the facsimile number before dialling the rest of the number. This is called dial tone detection. 1.
Page 136: Using Tone Dialling On A Pulse Line
Using Tone Dialling on a Pulse Line Even if you have a pulse line, the MultiPASS C20 enables you to use tone dialling once you have connected to the number you are calling. This lets you take advantage of many services that require tones, such as selecting options from telephone “touch-line”...
Page 137: Using Alternative Telephone Networks (Uk Only)
Using Alternative Telephone Networks (UK only) The MultiPASS C20 has a built-in feature that allows you to send documents and make telephone calls with an alternative long-distance service, such as the 2300 Service of Mercury Communications Limited. If you subscribe to such a service, you can save money on most long distance international communications.
Page 138: Registering An Alternative Telephone Network
Registering an Alternative Telephone Network Press FUNCTION. FUNCTION Press < < or > > until USER SETTINGS is displayed. Press START/COPY, then use < < or > > to select M-KEY SETTING. Press START/COPY, then use < < or > > to select ON. Press START/COPY twice.
Page 139: Sending With An Alternative Telephone Network
WXYZ TEL= Press START/COPY. The MultiPASS C20 automatically dials the access code and ID code registered under the M button. Next, the unit dials the number of the party you are calling and connects the call. In order to protect your codes, the access code and ID code are not printed on activity reports.
Page 140: Registering Speed Dialling With The M Button
Registering Speed Dialling with the M Button When registering numbers for one-touch or coded speed dialling, you can also register your access code and ID code. This allows you to send documents or make calls over the 2300 Service of Mercury Communications Limited at the press of one or a few buttons.
Page 141: Receiving Faxes
MultiPASS C20: Fax/Tel Mode: Use this mode if you will occasionally use the MultiPASS C20 as a telephone. In this mode, if an incoming call is a fax, the MultiPASS C20 then receives fax calls automatically, without ringing;...
Page 142: Setting The Receive Mode
If you want to change the receive mode, press RECEIVE MODE RECEIVE MODE repeatedly until the mode you want appears. After about five seconds, the MultiPASS C20 returns to standby mode and displays the time and the new receive mode: 3-44...
Page 143: Receiving Faxes And Phone Calls Automatically: Fax/Tel Mode
= 22 sec.) If you do not pick up the handset Receive (factory default setting) and Disconnect If the call is from a fax machine, the MultiPASS C20 receives the fax automatically. The Outgoing Message feature is only available in Australia.
Page 144 If the call is a telephone call, the MultiPASS C20 rings to alert you to pick up the handset. If you do not pick up the handset within 22 seconds, the MultiPASS C20 stops ringing, checks again to make sure the call is not from a fax machine, then hangs up. (You can use...
Page 145: Receiving Faxes Manually: Manual Mode
ID code described above. If so, make sure you change the MultiPASS C20’s two-digit ID code to make it distinct from the answering machine’s security code. See the MultiPASS Desktop Manager for Windows the two digit ID code.
Page 146: Receiving Faxes Automatically: Fax Only Mode
INCOMING RING setting with the MultiPASS Desktop Manager. However, please note that even if you enable this setting, the MultiPASS C20 will only ring if you have a telephone or the optional handset connected to it. See the MultiPASS Desktop Manager User’s Guide for details.
Page 147 When recording the outgoing message on the answering machine: • Leave a four-second pause at the beginning of the message. • The entire message, including the four-second pause, must be no more than 15 seconds long. • In the message, tell your callers how to send a fax. For example: “Hello.
Page 148: Network Fax/Tel Switching (Australia Only)
Network FAX/TEL Switching (Australia Only) Telstra offers the FaxStream DUET capability. If you subscribe to this service, your line is assigned two numbers: one for fax and one for phone. When the fax number is called, the network sends a specific ringing tone which your unit recognises and automatically handles as a fax call.
Page 149: Network Fax/Tel Switching (New Zealand Only)
Network FAX/TEL Switching (New Zealand Only) Telecom N.Z. offers the FaxAbility capability. If you subscribe to this service, your line is assigned two numbers: one for fax and one for phone. When the fax number is called, the network sends a specific ringing tone which your unit recognises and automatically handles as a fax call.
Page 150: Messages Displayed When Receiving Faxes In Memory
Messages Displayed When Receiving Faxes in Memory The MultiPASS C20 is able to receive faxes into memory (up to 42 A4- size pages) whenever a problem occurs that prevents the fax from printing normally. Whenever this happens, the MultiPASS C20 alternately displays REC’D IN MEMORY and one of the following...
Page 151: Printing Documents Stored In Memory
2. Press < < or > > until FILE PRINT is displayed. FILE PRINT 3. Press START/COPY. The MultiPASS C20 then prints all received faxes currently in memory. When you print the fax, it is erased from memory and can no longer be transferred to the PC.
Page 152: Receiving While Registering, Copying, Or Printing
If your MultiPASS C20 is set to print received faxes, the faxes are stored in memory if they arrive while you are making copies or printing a report manually.
Page 153: Scanning Documents And Making Copies
This chapter describes how to load documents into the MultiPASS C20 for faxing, copying, or scanning, and tells how to make copies. Scanning Documents ... 4-2 • Types of Documents You Can Scan ... 4-2 Effective Image Size ... 4-4 •...
Page 154: Scanning Documents
MultiPASS C20’s Automatic Document Feeder (ADF). You can then use the MultiPASS Desktop Manager to scan documents and save the scanned images as .TIF, .BMP, .PCX, or .DCX files. The MultiPASS C20 can also scan documents directly into any Windows application with a TWAIN-compatible interface.
Page 155 Make sure any glue, ink, or correction fluid on the paper is completely dry before loading the document into the Automatic Document Feeder (ADF). If you have a document that will not feed into the MultiPASS C20 properly, make a photocopy of the document, then load the copy instead.
Page 156: Effective Image Size
Effective Image Size The MultiPASS C20 does not scan the areas within the maximum margins of 4.5 mm on either side of the sheet and 4.0 mm on the top and bottom. Make sure your document’s text and graphics do not extend into these margins.
Page 157: Loading The Document
Loading the Document If the document has multiple pages, tap it on a flat surface to even the stack’s edges. Adjust the document guides to the width of the document. If you are scanning a business card or postcard that is thicker than 0.13 mm it may not scan correctly.
Page 158 Automatic Document Feeder (ADF) until you hear a beep. The document is now ready for scanning. The MultiPASS C20 automatically feeds the pages one by one from the bottom of the stack. Scanning Documents and Making Copies...
Page 159: Adding Pages To The Document In The Automatic Document Feeder (Adf)
Adding Pages to the Document in the Automatic Document Feeder (ADF) The MultiPASS C20’s Automatic Document Feeder (ADF) can hold up to 20 A4-size, 20 letter-size, or 10 legal-size pages at a time. If your document has more pages than this, you can add pages while the...
Page 160: Trouble With Multipage Documents
Trouble with Multipage Documents If you have trouble feeding a multipage document, do the following: Remove the stack and tap it on a flat surface to even the edges. “Slant” the stack so that its front edge is bevelled as shown below, then insert the stack into the Automatic Document Feeder (ADF).
Page 161: Making Copies
Making Copies One of the MultiPASS C20’s convenient features is its ability to make up to 99 high-quality copies of a document. To make copies, do the following: 1. Prepare the document and load it into the Automatic Document Feeder (ADF) as described in “Loading the Document” on page 4-5.
Page 162 You cannot make copies in STANDARD resolution, but must use FINE or PHOTO resolution instead. (STANDARD does not appear as one of the available resolutions.) FINE resolution works well for copying most text documents. Use PHOTO resolution when copying documents that contain photographs.
Page 163 If MEMORY FULL appears in the display while you are making multiple copies of a document, you will not be able to use the multiple copy feature for copying the document. Instead, you will need to make single copies of the document (as many times as required). To correct this situation, print out the documents stored in memory using the FILE PRINT function.
Page 164 4-12 Scanning Documents and Making Copies Chapter 4...
Page 165: Printing From Your Pc
This chapter describes how to use the MultiPASS C20 to print from your PC. It describes how to prepare the print media, and gives some advice on printing with colour. Paper Handling ... 5-2 • Selecting Paper Types ... 5-2 •...
Page 166: Paper Handling
Printing on Envelopes The MultiPASS C20’s sheet feeder can hold up to 10 envelopes. European DL envelopes and U.S. Commercial No. 10 (COM10) envelopes are recommended. You may be able to stack envelopes of other sizes in the sheet feeder, but Canon cannot guarantee consistent performance on envelope sizes other than DL or Commercial No.
Page 167 Follow these steps to stack envelopes in the sheet feeder. 1. Arrange the stack of envelopes on a firm, clean surface and press down firmly on the envelopes’ edges to make the folds crisp. Press all the way around the envelopes to remove any curls and expel air from inside the envelopes.
Page 168 Make sure the flaps of the envelopes are flat and not curled. FLAP Open the printer cover by grasping the document guides and lifting to make sure the paper thickness lever is set properly. For more details, see “Adjusting the Paper Thickness Lever” on page 2-40.
Page 169 6. Slide the stack of envelopes into the sheet feeder until it stops. Align the paper guide with the left edge of the stack. The MultiPASS C20 is now ready to print envelopes. Chapter 5 Printing from Your PC...
Page 170: Some Advice For Colour Printing
Some Advice for Colour Printing Your Canon MultiPASS C20 is a powerful colour printer. If this is the first time you have used a colour printer, read this section for some tips on printing with colour effectively. Colour lets you strengthen the visual impact of reports, memos, and presentations.
Page 171: Understanding Your Computer's Monitor And Colour
The MultiPASS C20 is optimised to provide the best colour match possible of printed output with popular monitors. Yet, because monitors and printers use such different methods to create colour, achieving an accurate match between your printed image and the image on your monitor can be extremely difficult in some cases.
Page 172: Improving Print Speed
Improving Print Speed The MultiPASS C20 can produce a full spectrum of up to 16.7 million colours. When printing with black ink only, the driver only has to process information for one colour. When printing in colour, however, the MultiPASS C20 has to process significantly more information and prints more slowly.
Page 173: Controlling Printing Costs
Hatch patterns require less ink. Use lighter colours that incorporate more white space. For example, use pink instead of red. The MultiPASS C20 produces light colours by alternating coloured dots with white (unprinted) dots, and so uses less ink.
Page 174 5-10 Printing from Your PC Chapter 5...
Page 175: Troubleshooting
Jams in the Sheet Feeder ... 6-8 • Printing Problems ... 6-9 • Print Quality Problems ... 6-14 • Colour Printing Problems ... 6-16 • Problems Feeding Paper Into the MultiPASS C20 Sheet Feeder... 6-19 • Faxing Problems ... 6-22 Sending Faxes ... 6-22 Receiving Faxes ...
Page 176 If your MultiPASS C20 is not operating properly, use the information and suggestions in this chapter to try to solve the problem. In addition, while some problems will have a single cause, others will have a combination of causes. In the latter cases, you may need to use a process of elimination to find the cause and correct the problem.
Page 177: If You Cannot Solve The Problem
If You Cannot Solve the Problem If you have a problem with your MultiPASS C20 and cannot solve it using the information in this chapter, contact your local authorised Canon dealer or service centre. Attempting to repair the MultiPASS C20 yourself may void the limited warranty.
Page 178: Problems Index
Problems Index Problem Printing Problems The ALARM lamp comes on and the MultiPASS C20 beeps while printing ... 6-9 Nothing prints ... 6-9 The BJ cartridge moves, but no print appears on the paper... 6-11 The MultiPASS C20 suspends printing after each line ... 6-11 Your PC indicates a device time-out...
Page 179 Paper does not feed into the MultiPASS C20 ... 6-19 Printing is skewed ... 6-19 Several sheets load into the MultiPASS C20 at once ... 6-20 Transparencies or back print film do not feed correctly ... 6-20 The paper jams repeatedly ... 6-20 Envelopes will not feed...
Page 180: Paper Jams
Document Feeder (ADF) or the paper in its sheet feeder may misfeed or jam. If this happens, you can usually fix the problem using one of the following procedures. You do not need to unplug the MultiPASS C20 while clearing paper jams. Jams in the Automatic Document Feeder (ADF) Use this procedure if the document in the MultiPASS C20’s Automatic...
Page 181 3. Remove the jammed page by pulling it in either direction. If the paper does not pull out easily, do not force it. Contact your local authorised Canon dealer or service centre. 4. Gently push the operation panel shut until it clicks.
Page 182: Jams In The Sheet Feeder
If you are printing from a Windows application, follow the instructions displayed by the software on your PC. If the paper jam occurred while a fax was being received into the MultiPASS C20’s memory, that fax will print automatically when the jam is cleared. Troubleshooting...
Page 183: Printing Problems
Printing Problems If you are having problems printing with the MultiPASS C20, check the problems and solutions listed in the following table. Problem Possible cause The ALARM lamp The MultiPASS C20 may comes on and the have a paper jam.
Page 184 Check the computer and the application to make sure they are configured correctly. Make sure the Print Setup option in your application has MultiPASS C20 Printer Driver selected as the printer. Make sure the MultiPASS C20 MultiPASS Printer Driver is configured to use the PC’s parallel port.
Page 185 PC sends data to the MultiPASS C20, but the MultiPASS C20 does not respond. The MultiPASS C20 C20 and the PC. Clear any may be unplugged, not connected to the PC, or have a paper jam.
Page 186 Solution Make sure your parallel cable is less than 2 metres long. Make sure you have selected the MultiPASS C20 Printer Driver in the Printer’s dialog box or from your application’s printer dialog. See the MultiPASS Desktop Manager for Windows ®...
Page 187 MultiPASS C20 Printer Driver. See the MultiPASS Desktop Manager for Windows User’s Guide. ® Remove the printout as soon as it exits the MultiPASS C20 and let it dry, then roll it in the direction opposite of the curl. 6-13 Troubleshooting...
Page 188: Print Quality Problems
6-14 Troubleshooting Possible cause The medium you are using may not be supported by the MultiPASS C20. You may be printing on the wrong side of the paper. The print head nozzles may be clogged. You may be using Draft mode (180 dpi), which can give output a jagged look.
Page 189 Possible cause The printout has The medium you are using white streaks or may not be supported by missing dots the MultiPASS C20. (continued) The print head may be worn out. Output is faint You may be using Draft print quality or Fine mode.
Page 190: Colour Printing Problems
Colour Printing Problems Use the following to correct problems you may have while using the MultiPASS C20 to print in colour. Problem Colours are missing, and The MultiPASS C20 the output contains only black ink Colours are broken or uneven...
Page 191 Colours generally print The MultiPASS C20 incorrectly Printer Driver may not be selected. The printer driver may not be selecting colour.
Page 192 Blue prints as purple because of the different technologies used by the PC’s monitor and the MultiPASS C20: the monitor uses RGB (Red, Green, Blue) colour, while the MultiPASS C20 uses CMYK (Cyan, Magenta, Yellow, Black) colour. Thus, the printed...
Page 193: Problems Feeding Paper Into The Multipass C20 Sheet Feeder
Problems Feeding Paper Into the MultiPASS C20 Sheet Feeder If you are having problems feeding paper or other media into the MultiPASS C20’s sheet feeder, check the following table. Whenever you correct one of these problems, be sure to remove the paper from the sheet feeder and load it again.
Page 194 Problem Several sheets load into the MultiPASS C20 at once Transparencies or back print film do not feed correctly The paper jams repeatedly 6-20 Troubleshooting Possible cause Paper may not be loaded in the sheet feeder correctly. Sheets of paper may be sticking together.
Page 195 The envelopes may not be loaded correctly. The correct envelope size may not be selected in your printer driver. The envelopes may not meet the MultiPASS C20’s specifications. Chapter 6 Solution Make sure the envelopes are loaded properly. See page 5-2.
Page 196: Faxing Problems
Faxing Problems Use the following tables to solve problems that can occur when sending and receiving faxes with the MultiPASS C20. Sending Faxes Problem You cannot send a 6-22 Troubleshooting Possible cause The MultiPASS C20 may have over-heated and shut itself down.
Page 197 If none of the above solve the problem, try unplugging the MultiPASS C20 for at least five seconds, then plugging it back in. If the problem persists, contact your local authorised Canon dealer or service centre. Please note that any documents stored in memory will be erased when the MultiPASS C20 is unplugged.
Page 198: Receiving Faxes
Possible cause The MultiPASS C20 may not be set to receive faxes automatically. The MultiPASS C20 may have Print out any documents a document in memory, leaving little or no memory available. An error may have occurred during reception.
Page 199 Problem Possible cause The MultiPASS C20 will The MultiPASS C20 may not switch between not be in Fax/Tel Mode. telephone and fax calls automatically The MultiPASS C20 may have a document in memory. stored in memory. See page An error may have occurred during reception.
Page 200 Problem The print quality is poor Also see “Printing Problems” on page 6-9. The MultiPASS C20 can- The sending fax machine not receive faxes using ECM (ECM RX does not appear in the LCD display when receiving) Nothing prints 6-26...
Page 201: Telephone Problems
Problem Possible cause The MultiPASS C20 The telephone line may not cannot dial be connected properly. The MultiPASS C20 may not be set for the type of telephone line you have (pulse/tone). The phone disconnects The MultiPASS C20 may while you are talking not be plugged in properly.
Page 202: Copying Problems
Copying Problems Problem The MultiPASS C20 will The MultiPASS C20 may have Replace the empty ink not make a copy MEMORY FULL appears in the LCD display when you are making multiple copies 6-28 Troubleshooting Cause a BC-21/21e Colour BJ cartridge installed, and its black ink tank may be empty.
Page 203: General Problems
The power cord may not be supplying power. The MultiPASS C20 will The MultiPASS C20 may have Replace the empty ink tank not print reports a BC-21/21e Colour BJ cartridge installed, and its black ink tank may be empty.
Page 204: Error Codes, Messages, And Solutions
CALLING CARTRIDGE JAMMED 6-30 Troubleshooting Cause — The receiving fax machine was busy and the MultiPASS C20 is waiting to redial. #005/018 The telephone number you dialled is busy. The other party’s fax machine is not working properly. The other party is not using a G3 fax machine.
Page 205 FAX PRINTER SETUP menu setting. — The BJ cartridge in the MultiPASS C20 is defective. #009 The MultiPASS C20 has no paper in its sheet feeder, or has a paper jam. — You tried to use manual sending while the fax was sending from memory.
Page 206 Troubleshooting Cause — The document in the Automatic Document Feeder (ADF) is ready for scanning. — The MultiPASS C20 is receiving a fax using ECM. — The MultiPASS C20 is sending a fax using ECM. — The handset is off its hook.
Page 207 NO ANSWER NO TEL # NOT AVAILABLE PLEASE WAIT PUT IN CARTRIDGE Chapter 6 Cause — The MultiPASS C20 is sending a fax and its memory is full. — Shows how much of the MultiPASS C20’s memory is in use. #005...
Page 208 TX/RX NO. xxxx 6-34 Troubleshooting Cause — The paper or ink ran out, or a paper jam occurred, so the MultiPASS C20 received the document in memory. — The PC was off and a document was received in the MultiPASS C20 memory.
Page 209: Maintaining Your Multipass C20
Maintaining Your MultiPASS C20 Your MultiPASS C20 requires no maintenance other than periodic cleaning, and replacing the BJ ink cartridges or tanks as needed. Cleaning the MultiPASS C20 ... 7-2 • Cleaning the MultiPASS C20’s Exterior ... 7-2 • Cleaning the MultiPASS C20’s Interior ... 7-2 Maintaining BJ Cartridges ...
Page 210: Cleaning The Multipass C20
When the power cord is disconnected, the image memory is completely erased. Therefore, before you begin cleaning the MultiPASS C20, be sure to print any faxes stored in its memory. See “Printing Documents Stored in Memory” on page 3-53. If REC’D IN MEMORY appears in the LCD display, follow the steps on page 3-52 to print out the document.
Page 211 Never use volatile liquids such as thinners, benzene, acetone, or any other chemical cleaner to clean the interior of the MultiPASS C20, as they can damage its components. Avoid touching the print head or ribbon cable inside the MultiPASS C20.
Page 212: Maintaining Bj Cartridges
BJ ink cartridges and tanks promptly when needed. Printing the Nozzle Check Pattern Print the nozzle check pattern to test the BJ cartridge installed in the MultiPASS C20. This pattern shows if each print head nozzle is operating properly. Press FUNCTION.
Page 213: Cleaning And Testing The Bj Cartridge Print Head
To maintain the best possible print quality, these nozzles need to be cleaned from time to time. Your MultiPASS C20 is equipped with a print head cleaning function that does this. If your printouts become faint or streaked, or if their quality otherwise decreases, clean the print head as described below.
Page 214: When To Replace The Bj Cartridge
When to Replace the BJ Cartridge How frequently you need to replace your MultiPASS C20’s BJ cartridge or one of its ink tanks depends on how you use your MultiPASS C20. If you print a good deal of graphics, halftones, or greyscales, you will need to replace the cartridge more often than if you print mainly text.
Page 215 BJ cartridge, the BX-20 Black BJ cartridge, the BC-22/22e Colour Photo BJ cartridge, and the BC-29F Fluorescent BJ cartridge are designed specifically for Canon’s colour BJ printers, and are the only ones Canon recommends. Also, the BCI-21 colour and BCI-21 Black ink tanks are designed specifically for the BC-21/21e Colour BJ cartridge, and are the only ones Canon recommends for the BC-21/21e.
Page 216: Replacing The Bj Cartridge
The MultiPASS C20 includes an automatic protection feature that helps keep it from overheating. If the cartridge holder does not move and the unit beeps several times, unplug the MultiPASS C20 and let it cool for several minutes. When it has cooled, plug it in again, and press the CARTRIDGE button to move the cartridge holder.
Page 217 DO NOT TOUCH THE GUIDE RAIL DO NOT TOUCH THE RIBBON CABLE DO NOT TOUCH THE ROUND SHAFT DO NOT TOUCH THE GUIDE RAIL DO NOT TOUCH THE RIBBON CABLE DO NOT TOUCH THE ROUND SHAFT Maintaining Your MultiPASS C20...
Page 218 Pull the orange cap off of the cartridge’s print head, then remove the orange tape. Discard the cap and tape immediately. Never attempt to re-attach the cap or tape to the print head, or you can adversely affect the ink’s colour and flow. 7-10 Maintaining Your MultiPASS C20 Chapter 7...
Page 219 10. Close the printer cover, then press CARTRIDGE. CARTRIDGE The MultiPASS C20 beeps twice, and the cartridge holder moves to its home position on the right side of the unit. Chapter 7 r t r...
Page 220 Do not unplug the MultiPASS C20 unless the cartridge holder is in its home position on the right. If you unplug the unit while it is printing, or move the ink cartridge from the home position, the cartridge will not be capped and can dry out.
Page 221: Replacing An Ink Tank In The Bc-21/21E Colour Bj Cartridge
If this happens, clean the print head up to five times as described in “Cleaning and Testing the BJ Cartridge Print Head,” on page 7-5. If the MultiPASS C20’s output is still blank, replace the empty ink cartridge as follows: 1.
Page 222 BJ cartridge. Dispose of the ink tank properly. You may want to place it in a plastic bag to keep any residual ink from spilling. 7-14 Maintaining Your MultiPASS C20 Color Slot Black Slot Cartridge Cartridge BCl-21 BCl-21 BCI–21 BLACK...
Page 223 6. Take the new ink tank out of its bag and remove its orange cap. Be careful not to touch the bottom of the ink tank, as you may get ink on your hands. DO NOT TOUCH 7-15 Chapter 7 Maintaining Your MultiPASS C20...
Page 224 Do not unplug the MultiPASS C20 unless the BJ cartridge is in its home position on the right. If you unplug the unit while it is printing, or move the cartridge from the home position, the cartridge will not be capped and may dry out.
Page 225: Transporting The Multipass C20
8. Pack the MultiPASS C20 and all its components into its original shipping carton, Use the illustration on page 2-5 for reference. If you no longer have the shipping carton your MultiPASS C20 came in, pack the unit in a suitably sized, sturdy cardboard box, using bubble wrap, foam peanuts, or other suitable packing materials.
Page 226 7-18 Maintaining Your MultiPASS C20 Chapter 7...
Page 227 Appendix A Specifications The specifications of the MultiPASS C20 are listed in this section General ... A-2 Plain Paper Fax ... A-4 Copier ... A-5 Telephone ... A-5 Printer ... A-6 • Printable Area: Papers ... A-7 • Printable Area: Envelopes ... A-8 Scanner ...
Page 228: Appendix A Specifications
Display languages: Power source: Power consumption: Dimensions Weight: * Based on Canon FAX Standard Chart No.1 (ECM-MMR Standard Mode) ** Based on Canon FAX Standard Chart No.1 (Standard Mode) Specifications Public Switched Telephone Network MH, MR, MMR (ECM-MMR) FAX modem...
Page 229 Environmental requirements: Applicable standards: Interface: Appendix A • Temperature: 10°–32.5°C • Humidity: 20%–85% RH • Electrical safety: GS, FIMKO • Radiation: CISPR Pub22 ClassB • PTT • Energy Star compliant IEEE 1284 compatible parallel interface Specifications...
Page 230: Plain Paper Fax
Scanning image processing: Recording method: Fax printing speed: Dialling: Networking: Report/reference: Ink saver: Based on Canon FAX Standard Chart No.1, standard mode. Specifications Approx. 6 seconds* (G3 ECM MMR) • Fine mode: 8 pels/mm 7.7 lines/mm • Standard mode: 8 pels/mm 3.85 lines/mm...
Page 231: Copier
Copier Scanning resolution: Printing resolution: Default size: Reduction sizes: Copy speed: Multiple copies: Telephone • Automatic FAX/TEL switchover • Answering machine connection (CNG detecting signal, no sound) • Optional handset connection • Extension phone connection • Remote reception by extension phone (Default reception ID: 25) •...
Page 232: Printer
• U.S. Commercial No. 10 envelope (9.5 4.1 in.) • Plain paper • Coated paper (Canon LC-301 and HR-101) • Overhead projector film (Canon CF-102) • Back print film (Canon BF-102) • High-gloss film (Canon HG-101) • Fabric sheet (Canon FS-101) •...
Page 233: Printable Area: Papers
Printable Area: Papers The shaded area in the following figure shows the printable area for papers. Printable area: A4 size 210 mm 3.4 mm 297 mm 3.0 mm 7.0 mm * The height of the lower margin varies depending on the printing conditions: –...
Page 234: Printable Area: Envelopes
Printable Area: Envelopes The shaded portion in the following figure shows the printable area for envelopes. Printable area: European DL 220 mm 6.4 mm 10.4 mm 110 mm 3.0 mm 7.0 mm Specifications U.S. Commercial No. 10 9.5" 0.25" 1.2" 4.1"...
Page 235 BX-20 Black BJ cartridge • Print head: • Ink colour: • Contents: • Cartridge life/ cartridge yield: BC-21/21e Colour BJ cartridge • Print head: • Ink tanks: • Ink colours: • Contents/black: • Contents/colour: • Ink tank yield: BC-22/22e Photo BJ cartridge •...
Page 236: Scanner
Scanner Scanning method: Scanning image processing: Scanning resolution: Automatic document feeder capacity:* Document sizes Effective scanning width: Compatibility: Scanning speed:** *Based on 75 g/m **A4 Standard resolution (5 ms/line) A-10 Specifications Solid-state electronic scanning by contact image sensor • GENESIS/Ultra-High-Quality Image Processing System (UHQ) •...
Page 237: Document Sizes
MultiPASS C20 scans when faxing or scanning. MAX. 4.5 mm A margin of up to 4.5 mm on either side of the sheet and up to 4.0 mm on the top and bottom are outside the MultiPASS C20’s scanning area. Appendix A 210 mm...
Page 238: Pc Interface
• Bidirectional parallel cable • CD-ROM Drive • Canon proprietary MultiPASS Desktop Manager for Windows • Fax/Telephone address book • Fax Viewer • Fax Log • Fax distribution lists • Real-time MultiPASS C20 hardware status available through PC Appendix A...
Page 239 This section describes the optional equipment available for use with the MultiPASS C20. Optional Handset ... B-2 • Package Contents ... B-2 Type A Handset ... B-2 Type B Handset ... B-3 • Attaching the Handset to Your Unit ... B-4 •...
Page 240: Appendix B Options
Canon dealer immediately. Type A Handset HANDSET CRADLE The two screws with a plastic white head are not for use with the MultiPASS C20. You only need the two screws with plugs provided. Options HANDSET SCREWS WITH PLUGS...
Page 241: Type B Handset
Type B Handset HANDSET SCREWS (3 TYPES) HANDSET CRADLE Screw 1 Screw 2 Screw 3 (with plug) 15 mm 14 mm Not used Not used Use these screws and plugs Appendix B Options...
Page 242: Attaching The Handset To Your Unit
Type A Type B When attaching the handset cradle to your unit, be sure to insert the screws and plugs in the appropriate holes on the handset cradle. Options HOLES FOR ATTACHING TO THE MULTIPASS C20 Appendix B...
Page 243 3. Insert the plugs with the handset cradle in the holes on the unit. If you have difficulty inserting the plugs, turn the unit so that the left side is facing you and the right side is placed against a wall. This will allow you to insert the plugs without the unit moving.
Page 244 5. Connect the handset cord to the input jack marked side of the unit. When carrying the unit, do not lift it by the handset cradle as it may break. If you need to remove the handset cradle after it is installed, use a small phillips screwdriver to remove the two screws.
Page 245: Control Panel And Functions
Ringer Equivalence Number (R.E.N.) (UK only) Your British Telecom line has a maximum R.E.N. capacity of 4. Your Canon unit has a R.E.N. value of 1 (unless otherwise stated), and these handsets also have a R.E.N. value of 1. You can therefore use additional equipment with a total R.E.N.
Page 246 q R (RECALL) Button and ETH/TLB Switch This button can be used when the handset is connected to a PABX or a System ‘X’ exchange. The R (RECALL) button is used to obtain a second line to the PABX while holding the original line (for example, when transferring a call from one extension to another or when using some of the new features of the System ‘X’...
Page 247 Button (Type A) Press this button to enter a pause between numbers. (For pulse dialling only.) # Button (Type A) Press this button to redial the last number you called. (For pulse dialling only.) t SECRECY Button By pressing this button, you can talk to someone in the room without the person at the other end of the line hearing you.
Page 248: Maintaining Your Handset
Maintaining Your Handset Follow these guidelines to maintain your handset in top working condition. Do not leave your handset exposed to direct sunlight. Do not install your handset in hot or humid conditions. Do not spray aerosol polishes on your handset as they may enter the holes on your handset and cause damage.
Page 249: Glossary
Glossary Alternating current. The type of electrical current available from a wall outlet. Activity report A journal of the MultiPASS C20’s fax transactions, both sent and received. Address Book The MultiPASS Desktop Manager for Windows provides you with an electronic Address Book that allows you to create a list of people with their phone/fax numbers.
Page 250 MultiPASS C20. Automatic image reduction The MultiPASS C20 can print the date, time, company name, and a fax number at the top of the faxes it receives. To prevent this information from crowding the faxed image on the page and possibly lengthening the fax, the MultiPASS C20 automatically reduces the size of the image on the page.
Page 251 Centronics An interface standard for parallel data transmission. The interface on the MultiPASS C20 is a Centronics-type parallel interface. Character set A complete collection of the characters and symbols that constitute all...
Page 252 Cursor The underline symbol you see on the LCD display when you register numbers and names in the MultiPASS C20. Press the arrow buttons to move the cursor. dB(A) Stands for decibel level (a decibel being a unit of measurement for the intensity of the sound coming from the unit), adjusted for background noise.
Page 253 Dual access (Multitasking) Enables the MultiPASS C20 to receive a fax, even if it is copying or printing a document. Also enables you to load other faxes into memory, make copies, print out reports, print documents or register information while the MultiPASS C20 sends a fax from memory.
Page 254 If the call is from another fax, the transmission is automatically received. If the call is from a telephone, the MultiPASS C20 rings to let you know, so you can pick up the handset. With this feature, one telephone line can be shared by both the telephone and the fax.
Page 255 Ink Jet printer A nonimpact printer that ejects ink into paper to form characters. The MultiPASS C20 has a special type of ink jet printer built in called a Bubble Jet printer. Ink saver You can enable or disable economy printing (ink saving feature) when receiving faxes.
Page 256 You attach the cable that connects your computer and MultiPASS C20 to this port. Jack The telephone receptacles on your wall or in your MultiPASS C20 used to connect the MultiPASS C20 to the telephone line, answering machine, or extension phone.
Page 257 MultiPASS Desktop Manager for Windows software Canon’s exclusive software package that allows you to use the MultiPASS C20 with your Windows software applications. You must install the desktop manager to use your MultiPASS C20 as a printer, scanner, or PC fax. Noise A term applied to a variety of problems that impair the operation of telephone lines used for faxing.
Page 258 PC fax An electronic way to send and receive faxes. A PC fax is sent from or received in a computer. Using the MultiPASS C20 allows you to send and receive PC faxes and the MultiPASS Desktop Manager lets you save, sort, and print the PC faxes.
Page 259 Printer driver Software that sends printing instructions to a printer (in this case, the MultiPASS C20). The printer driver keeps track of the attributes of a printer and the codes the program must send to access those attributes. Proportional spacing The spacing of characters according to the width of each character.
Page 260 Quick-on-line sending is the easiest and quickest way to send a document. After a document is set in the Automatic Document Feeder (ADF), the MultiPASS C20 begins to scan the entire document into the memory. As the first page of a multiple page document is being...
Page 261 MultiPASS C20. Remote reception Activating a fax by answering an extension telephone that is connected to the MultiPASS C20, but that is not located near the MultiPASS C20. You need to dial a remote receiving ID number to start remote reception.
Page 262 A fax document that has been scanned by a facsimile machine and sent over telephone lines, in the form of electrical pulses, to another facsimile machine. Also called TX or Transmit. The MultiPASS C20 also allows you to send a document directly from your PC (PC Faxing).
Page 263 Standby The mode in which the MultiPASS C20 is on and ready to use. All operations start from standby mode when the LCD displays the time and receiving mode. Subtractive colours The three primary colours (cyan, yellow, and magenta);...
Page 264 Because your MultiPASS C20 supports TWAIN, you can use the scanning features of the MultiPASS C20 with any Windows application that also supports TWAIN. TWAIN, the industry...
Page 265: Index
1-TOUCH SPEED DIAL setting 2-63, 2-64, 3-12 Access type registering 3-34, 3-35 Accessing unit settings 2-67 to 2-69 Adding pages to document 4-7 ADF See Automatic Document Feeder Adjusting paper thickness lever 2-33, 2-40, 2-41 ALARM lamp 2-14 Alarm setting 2-58 ALARM VOLUME setting 2-58, 2-65, 2-67 Alternative telephone networks 3-39 to...
Page 266 BX-20 Black BJ cartridge 2-6, 2-27 CALLING message 6-30 CALLING VOLUME setting 2-58, 2-64, 2-67 Cancelling redialling 3-25 sending 3-10 Canon media 2-36, 2-37 Photo Kit 1-10 Cartridge BC-21/21e Colour BJ 2-27 BC-22/22e Photo BJ 2-28 BC-29F Fluorescent BJ 2-28 BX-20 Black BJ 2-27...
Page 267 storing 2-34 types 2-27, 2-28 using 2-25, 2-26 CARTRIDGE button 2-15 CARTRIDGE JAMMED message 6-30 CF-102 See Transparencies CF-102 CHANGE CARTRIDGE message 3-52, 6-31, 7-7 CHECK DOCUMENT message 6-31 CHECK PAPER SIZE message 6-31 CHECK PRINTER message 6-31 Cleaning exterior 7-2 interior 7-2, 7-3 print head 7-5 sheet 2-48, 2-49...
Page 268 DATE & TIME setting 2-55, 2-58, 2-64 Date Format setting 2-58 Default Action if No Answer to Telephone setting 2-62 Desktop Manager See MultiPASS Desktop Manager Dial tone confirming 3-37 Dialling coded speed 3-11, 3-17 to 3-23 group 3-11, 3-28 to 3-32 long distance 3-36 methods 3-11 one-touch 3-11, 3-12 to 3-16, 3-22...
Page 269 Fabric Sheets FS-101 2-37 printing 2-50 cancelling 3-10 features 1-5 printing 3-53 problems 6-22 to 6-27 sending 3-6 Fax Heading Position setting 2-60 Fax Number setting 2-59 FAX ONLY MODE description 3-43 setting 3-44 using 3-48 Fax/Tel Mode description 3-43 setting 3-44 using 3-45, 3-46 FaxOnly display See FAX ONLY MODE...
Page 270 Ink Saver Mode setting 2-62 Ink tank 1-9, 2-27 BCI-21 Black 2-27 BCI-21 Colour 2-27 replacing 7-13 to 7-16 INSTALL BC-21/20 message 6-32 Installing BJ cartridges 2-29 to 2-33 Intensity 5-7 Jack answering machine 2-12, 2-22 handset 2-12, 2-22 telephone 2-12, 2-22 telephone line 2-12, 2-21 Jams Automatic Document Feeder (ADF)
Page 271 MANUAL MODE description 3-43 setting 3-44 using 3-47 Manual sending via the handset cancelling 3-10 redialling 3-25 using 3-7 Manual/Auto Switch setting 2-62 Memory documents received 3-52, 3-53 messages 3-52 MEMORY FULL message 4-11, 6-32 MEMORY FULL PLEASE WAIT message 6-33 Memory sending automatic redialling 3-24 cancelling 3-10...
Page 272 Print head cleaning 7-5 testing 7-5 Print media 1-9 Back Print Film BF-102 2-36 Bubble Jet Paper LC-301 2-36 Canon 2-36, 2-37 envelopes 2-35 Fabric Sheets FS-101 2-37 High-Gloss Film HG-101 2-37 High Resolution Paper HR-101 2-36, 2-48 loading 2-42 to 2-50...
Page 273 Printing colour 5-6, 5-7 cost 5-9 envelopes 5-2 to 5-5 problems 6-9 to 6-13 received fax 3-53 receiving while 3-54 selecting paper 5-2 speed 1-4, 5-8 Printing Spooler setting 2-58 Problems cannot solve 6-3 colour printing 6-16 to 6-18 copying 6-28 faxing 6-22 to 6-27 feeding paper 6-19 to 6-21 general 6-29...
Page 274 shipping materials 2-8 to 2-10 Replacing BJ cartridge 7-8 to 7-12 ink tanks 7-13 to 7-16 Report Print setting 2-61 Resolution changing 3-3, 3-4, 4-9 copying 1-7, 4-10 printing 1-4 scanner 1-6 setting 3-3 RESOLUTION button 2-13 RESUME button 2-15 Ring Time setting 2-62 Ring Tone setting 2-62 RX CALL LEVEL setting 2-58, 2-65, 2-68...
Page 275 one-touch 3-11, 3-12 to 3-16, 3-22 to 3-23 Speed setting 2-59, 2-61 START AGAIN message 6-34 START/COPY button 2-14 STOP button 2-14 Supplies 1-9, 1-10 BJ cartridge 1-9 ink tank 1-9 photo kit 1-10 print media 1-9 Support See Customer support Switchboard 3-34, 3-35 Symbols editing 2-54...
Page 276 entering 2-52, 2-55 to 2-56 USER SETTINGS 2-64 User’s guide 1-14, 2-6 MultiPASS Desktop Manager for Windows ® 1-14, 2-6 type conventions 1-15 using 1-14 Ventilation 2-3, 2-4 Voltage 2-3, 2-23 VOLUME CONTROL setting 2-64, 2-67 Wait between Retries setting 2-59 Weight 2-3 I-12 Index...

Canon MultiPASS C20 User Manual

Chapter 1 Introducing the Multipass C20

Chapter 2 Setting up Your Multipass C20

Chapter 3 Sending and Receiving Faxes

Chapter 4 Scanning Documents and Making Copies

Chapter 5 Printing from Your PC

Chapter 6 Troubleshooting

Chapter 7 Maintaining Your Multipass C20

Appendix A Specifications

Appendix B Options

Glossary

Index

Quick Links

Related Manuals for Canon MultiPASS C20

Summary of Contents for Canon MultiPASS C20