Troubleshooting And Routine Maintenance Troubleshooting; Solutions To Common Problems; Troubleshooting And Routine Maintenance - Brother DCP-8060 User Manual

Troubleshooting and routine
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maintenance
Troubleshooting
If you think there is a problem with your machine, check the chart below and follow the
troubleshooting tips.
Most problems can be easily resolved by yourself. If you need additional help, the Brother
Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at
http://solutions.brother.com.

Solutions to common problems

If you think there is a problem with your machine make a copy first. If the copy looks good, the
problem may not be your machine. Check the chart below and follow the troubleshooting tips.
Copy Quality Difficulties
Difficulties
Vertical streaks appear in copies.
Printing Difficulties
Difficulties
Poor print quality
Vertical black lines on copies or
printouts
No printout.
The machine prints unexpectedly
or it prints garbage.
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Suggestions
Either the scanner or the primary corona wire for printing is dirty. Clean them both.
(See Cleaning the scanner glass on page 69 and Cleaning the corona wire on
page 71.)
Suggestions
See Improving the print quality on page 54.
The primary corona wire may be dirty. Clean the primary corona wire. (See
Cleaning the corona wire on page 71.)
If the problem continues, call Brother or your dealer for service.
Check that the machine is plugged in and the power switch is turned on.
Check that the toner cartridge and drum unit are installed properly. (See
Replacing the drum unit (DR-3115) on page 76.)
Check the interface cable connection on both the machine and your computer.
(See the Quick Setup Guide.)
Check that the correct printer driver has been installed and chosen.
Check to see if the LCD is showing an error message. (See Error messages
on page 59.)
The machine is online. On your PC, click Start, then Settings, and then
Printers and Faxes. Right-click 'Brother DCP-XXXX (where XXXX is your
model name)'. Make sure that 'Use Printer Offline' is unchecked.
Pull out the paper tray and wait until the machine stops printing, then switch
off the machine and disconnect from the power for several minutes.
Check the settings in your application to make sure it is set up to work with
your machine.
If you are using the parallel port connection, check that the port is set to
BRMFC and not LPT1.
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