Troubleshooting And Routine Maintenance; Troubleshooting; Error Messages - Brother MFC-8440 User Manual

12
Troubleshooting and routine
maintenance

Troubleshooting

For technical help, you must call the country where you bought the
MFC. Calls must be made from within that country.

Error messages

As with any sophisticated office product, errors may occur. If this
happens, your MFC identifies the problem and displays an error
message. The most common error messages are shown below.
You can correct most problems by yourself. If you need additional
help, call the Brother fax back system (USA only).
ERROR MESSAGES
ERROR CAUSE
MESSAGE
The drum unit is near the end of its life.
Change Drum
Soon
The drum counter was not reset.
The originals were not inserted or fed
Check
properly, or original scanned from ADF was
Original
longer than about 36 inches (90cm).
The MFC is out of paper or paper is not
Check Paper
properly loaded in the paper tray.
Check Paper #1
—OR—
Check Paper #2
The paper is jammed in the MFC.
Paper in the MP tray runs out.
Check Paper
MP
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12 - 1 TROUBLESHOOTING AND ROUTINE MAINTENANCE

IMPORTANT
In USA only: 1-800-521-2846
ACTION
Use the drum unit until you have a
print quality problem; then replace
the drum unit with a new one.
1. Open the front cover, and then
Clear/Back
press .
2. Press 1 to reset.
See Original jams on page 12-4.
Refill the paper in the paper tray or
MP tray.
—OR—
Remove the paper and load it again.
See Paper jams on page 12-6 or
Paper is jammed in the duplex tray
(For MFC-8640D, MFC-8840D and
MFC-8840DN) on page 12-11.
Reload paper. (See To load paper or
other media in the multi-purpose
tray (MP tray) (For MFC-8640D,
MFC-8840D and MFC-8840DN) on
page 2-8.)