Troubleshooting - Dimplex MULTI-FIRE SL PLF3614-XS Installation And User Manual

Troubleshooting

Problem
Fireplace does not turn on with
the manual touch controls
Fireplace does not turn on with
the remote control
Heater does not turn on
Heater is on, but there is no heat
Circuit breaker trips or fuse
blows when unit is turned on
Error Code is displayed
For more troubleshooting, consult the PLF-XS Service Manual which can be found at
www.dimplex.com/customer_support/technical_and_troubleshooting
20
Display
N/A No incoming power
The batteries in the remote
N/A control are dead or installed
incorrectly
Heater is disabled
---
Heater has been permanently
H--
disabled
Normal operation — There is a
30-second delay before heater
starts
N/A Improper circuit current rating
Temperature cutout is activated
Err 1
L1 voltage is too high
Err 2
L1 voltage is too low
Err 3
L1 current is too high
Err 4
Fan is slow
Err 7
Element error
Err 8
Element not detected
Err 9
Fan not detected
Err10
Fan error
Err11
Ambient temperature is
Err12
above 45° C (113° F)
Ambient temperature is
Err13
below 45° C (113° F)
Thermistor error
Err14
NTC has shorted
Err15
NTC not detected
Err16
Media bed LEDs defective
Err17
Overhead LEDs defective
Err18
Media bed LEDs not detected
Err19
Err 20 Overhead LEDs not detected
Err 21 Flame LEDs not detected
Err 22 Flicker motor not detected
Err 23 Relay board not detected
Err 24 Main control board not detected
Err 25 Display board not detected
Cause
Ensure unit is wired correctly
Check main disconnect panel
Ensure wall switch is on (if applicable)
Replace remote control battery
Ensure battery is installed with +
facing up.
Press and hold
same time on the hidden touch
controls for 3 seconds to disable
or enable the heat function.
If installation with heat is desired,
re-install shunt on main board if
available or purchase new main
board.
No action required.
Install unit on a dedicated
minimum 15 amp circuit.
Reset breaker and wait 5 minutes
before turning unit back on it. If
error persists, see Service Manual.
If error persists, consult an electrician.
If error persists, consult an electrician.
If error persists, consult an electrician.
See service manual.
See service manual.
See service manual.
See service manual.
See service manual.
No action required.
No action required.
See service manual.
See service manual.
See service manual.
See service manual.
See service manual.
See service manual.
See service manual.
See service manual.
See service manual.
See service manual.
See service manual.
See service manual.
Solution
and at the
www.dimplex.com