Troubleshooting - Dimplex Optimyst 3STEP-RGB-EU Operating Instructions Manual

TROUBLESHOOTING

The product has been designed to highlight particular errors by 昀氀ashing the on board LED lights. The lights will 昀氀ash
a number of times corresponding to the error that is occurring. Please see the table below for the explanation of the
errors.
Symptom
Product will not operate.
Product will not operate.
The LED fuel bed only op-
erates.
LEDs blink twice and prod-
uct beeps twice
Product will not operate.
LEDs continuously blink
twice every 8 seconds
Product will not operate.
LEDs continuously blink
three times every 8 sec-
onds
Product will not operate.
LEDs continuously blink
four times every 8 seconds
Product will not operate.
LEDs continuously blink
once every 8 seconds
Little or No Mist Genera-
tion
The 昀氀ame effect has too
much smoke.
Bluetooth Receiver stops
working
Remote Control stops
working
Cause
Electrical connection issue
Product not switched on
Low water reading
Product is not level
Product is approaching low water
Low water reading
Time from max level to min level is too
short.
Con昀氀icting water level readings (min and
max level being read at the same time.)
Fill time from min to max level has been
exceeded
Over昀氀ow Detection
Transducer not operating correctly
Transducer is dirty
Transducer is not sitting correctly in sump
Fan is obstructed or blocked
Nozzle is not on sump correctly
Nozzle is blocked
Flame effect setting is too high
Loose connection
Bluetooth range issue
Bluetooth Receiver connection is loose
Remote control batteries need replacing
Corrective Action
Ensure product has working electrical con-
nection.
Ensure mains rocker switch on (Fig 9A)
Re昀椀ll the water tank(s) of the product. See
"Filling the Water Tanks" above.
Ensure the product is level by checking the
on-board level.
Re昀椀ll the water tank(s) of the product. See
"Filling the Water Tanks" above.
Re昀椀ll the water tank(s) of the product. See
"Filling the Water Tanks" above.
Ensure there are no leaks in the sump.
Ensure that the 昀氀oats are moving freely within
the sump.
Ensure the product is level.
Re昀椀ll the water tank(s) of the product. See
"Filling the Water Tanks" above.
Switch off the product and the water supply.
Contact your dealer for assistance.
Check operation of transducer
Clean sump and transducer thoroughly
Switch off product, take nozzle off sump and
ensure transducer is 昀椀tted in sump correctly
Remove air 昀椀lter and clean. Ensure it is placed
back in product correctly.
Ensure Nozzle is sitting on sump correctly
Clean sump, transducer and nozzle thorough-
ly
Turn down the 昀氀ame effect. Give the product
time to adjust to the new setting
Check connection to the receiver (Fig 12)
Check positioning of Bluetooth Receiver. En-
sure it is not encased in metal or concrete.
Check connection to the receiver (Fig 12)
Replace with new batteries of same type.
12