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Troubleshooting
Problem
Circuit breaker trips or fuse
blows when unit is turned on
Fireplace does not turn on with
the manual touch controls
Fireplace does not turn on with
the remote control
Heater does not turn on
Heater is on, but there is no heat
Error Code is displayed
16
Display
Cause
N/A
Improper circuit current rating
No incoming power
Front glass was installed after unit
N/A
was powered on
Defective hidden touch controls
Defective control board
Defective relay board
The batteries in the remote
control are dead or installed
incorrectly
N/A
Defective Power Supply
Defective remote control
Defective IR receiver
---
Heater is disabled
Heater has been permanently
H—
disabled
Normal operation — There is a
30-second delay before heater
starts
Thermostat setting is below
ambient temperature
Err 1
Temperature cut-out is activated
Err 2
L1 voltage is too high
Err 3
L1 voltage is too low
Err 4
L1 current is too high
Err 5
Fan not detected
Err 6
Fan error
Err 7
Fan is slow
Err 8
Element error
Err 9
Element not detected
Solution
Install unit on a dedicated minimum
15 amp circuit.
Ensure unit is wired correctly
Check main disconnect panel
Ensure wall switch is on (if applicable)
Turn power off (from breaker or
outlet), install front glass before
turning power back on.
Replace hidden touch controls
Replace control board
Replace relay board
Replace remote control battery
Ensure battery is installed with +
facing up.
Replace Power Supply
Replace remote control
Replace hidden touch controls
Press and hold
and
time on the hidden touch controls for
3 seconds to disable or enable the
heat function.
If installation with heat is desired,
jumper on main board if available or
purchase new main board.
No action required.
Turn up the thermostat setting to be
above ambient temperature
Reset breaker and wait 30 minutes
before turning unit back on it.
Ensure heater intakes and exhausts
are not obstructed. Clean with
compressed air if necessary.
Defective heater assembly.
If error persists, consult an electrician.
If error persists, consult an electrician.
If error persists, consult an electrician.
Fan wire is disconnected.
Defective heater assembly.
Defective relay board.
Defective heater assembly.
Clean fan.
Defective heater assembly.
Defective heater assembly.
Element wire(s) is/are disconnected.
Defective heater assembly.
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