Error Search - TCS AVU940x0 Product Information

camera
color camera, CMOS sensor:
light sensitivity:
focal length Pinhole lens:
diagonal detecting angle:
Auto Gain Control (AGC), Auto White Balance (AWB)
Recommended mounting height camera position: 1.6 m.
Most problems can be solved with the help of the technical support. In difficult cases, the
technical support needs a detailed system description as well as the individual protocols.
The protocols must be send to the customer service of the manufacturer and proofed
there, this cannot be realised via telephone and will need some time. To save the protocol,
carry out the following steps:
1. Press extended protocol in the menu service.
2. Carry out the action which caused the problem. It will be protocoled step by step.
3. Press download protocol, save the file and send it to the technical support after it was
requested. Include a detailed description of your problems.
Registration
no successful registra-
tion
Call
TCS TürControlSysteme AG, www.tcsag.de
TCS Hotline • Mail: hotline@tcsag.de
28
640 x 480 Pixel (H x V)
0.4 cm (1/7 Zoll)
0.2 Lux
automatic day/night switch
f = 3.7 mm
56 °
Error detection
Click registration protocol in the menu service.
A list of all registration attempts is shown.
In the protocol appears the error: timeout
 The SIP server cannot be reached.
Check the server address in the menu SIP parameter.
 Check the network connection and if the SIP server is operat-
ing and connected with the network.
In the protocol appears the error: 404 (not found)
 Check the IP address of the SIP server, port and the registra-
tion name in the menu SIP parameter.
In the protocol appears the error: unauthorised or
access denied.
 Check the registration name and password. These must be
identical to those of the SIP server.
 Check the log file of the SIP server.
Subject to technical changes
PI_AVU940x0-uk
11/2012