Isolating Problems; Isolating Library Power Problems; Isolating Drive Problems - IBM TS2900 Setup, Operator, And Service Manual

Problem Area If...
Logs You are required to
download the library log or
drive log...
You need to acquire library
or drive information at the
host...
Network Time The library time is not
Protocol (NTP) being updated by the NTP
server...
Power If the power supply switch
is ON and the library is
OFF...
Web User Interface HTML error 404 appears on
computer screen when
trying to launch the Web
User Interface...

Isolating Problems

Isolating Library Power Problems

1. Ensure the power cord is plugged in at the power supply and at the electrical
2. If power appears to be missing:
3. If you have verified that the electrical outlet and power cord works properly, but
4. If the power supply seems to be delivering power to the library; however, air

Isolating Drive Problems

1. Ensure that the drive firmware is at the latest level (visit http://www.ibm.com/
2. Cycle library power.
3. If the drive is experiencing permanent or temporary errors or if the Clean LED is
4. Run Library Verify.
6-6
TS2900 Tape Autoloader Setup, Operator, and Service Guide
Then...
Using the Web User Interface.
• Library log: Service Library → Download Library Logs
• Drive log: Service Library → Download Drive Logs
See Appendix E, "Message Retrieval at the Host," on page E-1.
Using the Web User Interface.
1. Disable NTP.
2. Set the time manually.
3. Enable NTP.
See "Isolating Library Power Problems" on page 6-6.
See "Isolating Web User Interface Problems" on page 6-7.
outlet, then turn library power ON. Feel for air flowing out of the cooling fan
grill on the rear of the library. Power is good if air is flowing from the cooling fan
grill.
a. Plug the power cord into another electrical outlet.
b. Plug another device into the outlet to test.
c. If the outlet tests OK, try another power cord.
the power supply is still failing, replace the library (see "Replacing the Library"
on page 8-13).
does not flow from the power supply cooling fan grill on the rear of the library,
replace the library (see "Replacing the Library" on page 8-13).
storage/).
lit on the front panel of the library, clean the drive.
a. If the test fails, replace the library.
b. If the test passes, run SAS Wrap Test.
i. If the test passes, resume normal library operations.
ii. If the test fails, replace the library.